printer that will not let me cancel or print. I have a HP Photosmart 6520 series

I have a HP Photosmart 6520 series.  In Quebec there is an article waiting to be printed, but it wont print and it won't Cancel. I can't get rid of it to other elements.  Can anyone help? Thank you.

Hello

From the desktop, hold down the Windows key and press R.  In the run window, type services.msc and press to enter.  Scroll down to the print spooler service, right click and select Properties, then click the Stop button.  Now search for C:\Windows\System32\Spool\PRINTERS, then delete the work inside this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

Restart the computer and you should find that the documents have been deleted.

Kind regards

DP - K

Tags: HP Printers

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