Printer with windows 8.1 compatibility

My Bank Web site allows me to view and print images of my canceled checks. When I was running Windows 7 on my LaserJet 1020 has worked very well. But with Windows 8.1 it wouldn't print the images themselves - only two empty boxes and the surrounding text. I then bought a new HP LaserJet Pro P 1102w having been said it was compatible with Windows 8.1. Now, I have exactly the same problem with the new printer. I don't have this problem when I attach my laptop running Windows 7 on the new printer. Everything I print. I short, I don't think that my new printer is fully compatible with Windows 8.1. I could not download "Full solution" to HP. How can I get it on a CD?

Hi Flyfish66,

The most likely problem in the browser that you use with Windows 8. It's probably a different version of when you were using Windows 7.

What browser do you use? AOL?

Try using a different browser to see if have the same results. (Google Chrome, Firefox, Internet Explorer)

Using another browser other AOL then, when you download the drivers.

If you are able to print with the different browser, please contact AOL support for assistance in using this browser.

Thank you.

Tags: HP Printers

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