pro__intellitype IntelliType Pro does more (error msg) - 64 bit Vista Home. Just installed Microsoft keyboard/mouswe set, laser 6000 - intellitype pro still does not.

IntelliType pro
IntelliType pro

Hi Grosher,

Welcome to the Microsoft Answers site!

1. from when are you facing this problem?

2. is the keyboard and the mouse does not?

Try the following methods.

Method 1

Resynchronize your device with the receiver

  1. Press the button on the receiver and check that the light on the receiver starts flashing.
  2. If a dialog box appears on the screen in seconds, follow the instructions that appear on the screen. Otherwise, continue to the next step.
  3. Press and release the Connect Channel button on the bottom of the mouse or the keyboard.
  4. Check the green light on the receiver. A continuous green light means that the synchronization was successful. If the problem persists, repeat steps 1 to 4.
  5. For the Wireless Notebook Mouse: this issue can occur if the micro-switch on the bottom of the mouse is not released. Use a PIN or pen to try to release the button, if it is pressed.

Method 2

un) try different ports

To determine if the problem is related to the ports on the computer, use only the two cables provided with the wireless desktop receiver or the cable that is provided with a mouse.

b) USB keyboard and USB mouse

If the USB cable is connected to a USB hub, disconnect the device from the hub, and then plug it into a USB port on the computer. If your device is already connected to a USB port on the computer, try to connect the device to a different USB port if available.

c) try the keyboard and the mouse on another computer

d) change the batteries

e) to recharge the batteries

 

Method 3

Reinsert the batteries or install fresh batteries

Both the wireless keyboard and the wireless mouse rely on AA alkaline batteries for power. Remove the batteries and then insert them again. If the problem persists, install a new set of batteries in the unit that you have problems with.

Method 4

Install the latest version of the software

If you are troubleshooting a wireless mouse, download and install the latest version of the Microsoft IntelliPoint software. For more information about IntelliPoint software, see the Microsoft Web site at the following address:

http://www.Microsoft.com/hardware/download/DownloadResult.aspx?category=MK&type=trackball&name=t_to15&OS=WVista_32&lang=en (http://www.microsoft.com/hardware/download/DownloadResult.aspx?category=MK&type=Trackball&name=t_to15&os=WVista_32&lang=en)

If you are troubleshooting a wireless keyboard, download and install the latest version of the Microsoft IntelliType software. For more information about IntelliType software, visit the Microsoft Web site at the following address:

http://www.Microsoft.com/hardware/download/DownloadResult.aspx?category=MK&type=trackball&name=t_to15&OS=WVista_32&lang=en

Method 5

Manually reinstalling drivers

To remove and reinstall the drivers, follow these steps:

  1. Disconnect the device from the computer.
  2. Cut the power to the device, if the device has a separate power supply.
  3. Open the Device Manager. To do this, use one of the following methods:
    • In Windows Vista, click on start toreduce this includes this image, type device in the Search box, and then click Device Manager in the programs list. If you are prompted for an administrator password or a confirmation, type the password, or click allow.
    • In Windows XP, click Start, click run, type devmgmt.mscand then click OK.
  4. Double-click keyboard, right-click on the keyboard you are using, and then click Uninstall.

    Note If your device is not listed, this means that the device has been deleted automatically when you disconnected the device. Go to the next step.

  5. Restart the computer.
  6. Once again the power supply, if you have to and then connect the device to the computer. Your computer detects the device and then reinstall the drivers for the device.

For more information on these methods, you can go through the items listed below

The Microsoft wireless keyboard or mouse does not work as expected or respond intermittently
http://support.Microsoft.com/kb/838398

Microsoft USB wired keyboard is not responding or the types of wrong characters
http://support.Microsoft.com/kb/258826

After several weeks of typical use, a Microsoft wireless device may stop responding
http://support.Microsoft.com/kb/322609

Hope this has been helpful,

Kind regards
Bindu S - Microsoft Support
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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