problem in the call

Hello

I use iphone 5 with the latest IOS.

Sometimes, when I want to dial a number or someone calls me, his whole being modified. (microphone & speaker)

My voice is not received by the other person and vice versa.

I'd like to understand how to solve this problem?

Thank you.

Try resetting your device. This will not erase your data stored on that device.

  • Press and hold the sleep/wake button
  • Press and hold the Home button
  • Press and hold both buttons until the display turns off and on again with the Apple logo on the subject.

Alternatively, you can go to settings - general - reset - Reset all settings

If that doesn't work, restore your device to factory settings. Please note that this will delete the data on your device.

Take a look this Apple Support article: use iTunes to restore the iPhone, iPad or iPod to factory settings - Apple Support.

If these steps do not work, contact Apple and ask for help.

https://www.Apple.com/support/iPhone/contact/

Tags: iPhone

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