Problem in the outgoing external call

Hello

I am facing a problem in creating an outgoing external call. I want to spend campaign / members of the campaign to the instance of salesforce, but when I create an external call to do this I get only 2 options i. e. are deleted and retrieve details of action in the second step, the previous options such as create, update do not come. Can someone help me with this?

Thank you and best regards,

Jocelyne

Hi Jocelyn,

There are two types of external calls in Eloqua... PUSH (which sends information to the CRM) and calls SWEATER (that pull information from the CRM). When you create a PULL call, your only options will be "deleted" and "recover". It seems that this is what you have tried to create. PUSH calls will have options for 'create' and 'update '.

To create an external PUSH call, you must associate it with an internal event (pre-existing or you can create a new one), and then select the option to create an external call from nex.

I hope this helps!

Jordan

Tags: Marketers

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