Outgoing external calls for SalesForce

Similar Questions

• Problem in the outgoing external call

  Hello

  I am facing a problem in creating an outgoing external call. I want to spend campaign / members of the campaign to the instance of salesforce, but when I create an external call to do this I get only 2 options i. e. are deleted and retrieve details of action in the second step, the previous options such as create, update do not come. Can someone help me with this?

  Thank you and best regards,

  Jocelyne

  Hi Jocelyn,

  There are two types of external calls in Eloqua... PUSH (which sends information to the CRM) and calls SWEATER (that pull information from the CRM). When you create a PULL call, your only options will be "deleted" and "recover". It seems that this is what you have tried to create. PUSH calls will have options for 'create' and 'update '.

  To create an external PUSH call, you must associate it with an internal event (pre-existing or you can create a new one), and then select the option to create an external call from nex.

  

  I hope this helps!

  Jordan

• Lync 2010 - different tone for internal vs external calls

  Is there a way to Lync 2010 to make a distinction between internal vs external calls? Now, if you are already online, you get a beep if a call comes in to the general response group or if it comes from an internal caller.  How can I configure the system so that people can make a difference? All suggestions will be useful!

  Hello

  The question you have posted is related to Lync2010 Forum, and would be better suited to the TechNet community.

  Please visit the link below to find a community that will provide the support you want.

  http://social.technet.Microsoft.com/forums/en-us/category/OCs/

  You can also check this link: http://technet.microsoft.com/en-us/library/gg195677.aspx

• Can I use an iMAc as an external display for Windows laptop?

  I will be working from home for some time and have received an old laptop Lenovo. The screen is quite small. Is it possible to use my iMac 21.5 "fairly new as an external display for your laptop?

  Thank you

  Kyle

  Sorry to be the bearer of bad news, but this is not supported. The feature you're talking about is called target Display Mode, Apple is extremely clear on what systems are supported in use your iMac as a display with the target - Apple Support Display Mode.

• iPhone more outgoing 6s "Call Failed" error - network Airtel

  Recently, I brought the iPhone 6 s more than the United States and use it in India Airtel network. Since the last 1 week or two, I guess that since the time he had an update iOS 9.2.1 I started to have this "Call Failed" error whenever I tried to make outgoing calls. This happens all the time, but sometimes only. When it happens that he does not make outgoing calls for at least an hour or more. Ultimately some how outgoing calls start working again on its own sometimes and sometimes it starts to work 10 minutes after the function "reset all settings". I checked with Airtel carrier several times and they have confirmed that no problem with the network. I put Airtel myself another SIM card in the iPhone, and even this sim did not work during down time. At the same time, I put my sim card into another Android phone, and it works perfectly without a sim card. This leads me to believe that there is a problem with the hardware/software phone itself and not any problem with the carrier. Anyone had any permanent resolution of these intermittent failures?

  Try resetting your device. This will not erase your data stored on that device.

  • Press and hold the sleep/wake button
  • Press and hold the Home button
  • Press and hold both buttons until the display turns off and on again with the Apple logo on the subject.

  Alternatively, you can go to settings - general - reset - Reset all settings

  Restore your device to factory settings. Please note that this will delete the data on your device.

  Take a look this Apple Support article: use iTunes to restore the iPhone, iPad or iPod to factory settings - Apple Support.

  If these steps do not work, contact Apple and ask for help. Maybe it's a hardware problem.

  https://www.Apple.com/support/iPhone/contact/

• External calling MeetMe disconnects

  Hello

  I wonder if it is possible to have an external caller questioned a number of meetme a DID or via a transfer?  I have the meetme conference Setup using call Mangager 8.6 w / 2901 as a bridge of conference material, and it works with the internal phone.  But when I try to use a DID and translate the call into a meetme conference number it connects, I hear the beep and then disconnects the call.

  Any suggestions?

  Thank you

  Dan.

  Or the other option works, you probably want to debug the exact reason for the disconnection.

  Make sure that you actually use the SFBC HW with good active codecs.

• ACS5: method of different external authentication for each user account

  ACS4 I could specify a different external authentication for each user account. I'm trying to find a way to do the same thing to the ACS 5? When I go under identity in Access Services, I see the system requirement: username I can use to identify the user who logs in, so that I can directly to a source of different identity, but the separate political configuration for each user is very inconvinient and would require hundreds of policies, in our case.

  I was hoping that we can create a kind of attribute for each user. SysAdmin > Configuration > dictionaries > identity > internal users. I created the new attribute called 'Storage of identity' with the enumeration type, which has 4 values: internal, Entrust Token, Token RSA, counts AD and checked the box "add a political Condition." I can then go under each user and select the storage of identity for each user. But now I can't find where I can use under part of identity of an access policy. I can use it under "Group mapping" but that maps to one group and not to an identity store. I need to use it under the identity somehow, but I can't find how.

  Hello Roman,

  The attribute you created will be available when the user is authenticated through internel ID store, so that you cannot use to select the store ID.

  The best way to do this would be to use other attributes to differentiate the identity store.
  Allows you to create a sequence of identity store so that for each user, ACS will try to authenticate by using multiple identity store.

  For example, you can use these:

  Network status

  > End Station filter

  > Device filter

  > Devide filter Ports

  Here you can import filters from a file and it would therefore be more scalable.

  Hope this helps.

• Can I create external call to create the campaign?

  Hello

  Can I create an external call to create the campaign in SFDC?

  I want to create an external call by that I have to go to sfdc and create the campaign.

  Can this process be automated like this, I create a campaign in Eloqua > put the name of the campaign, the campaign id and the type of campaign he in settings > fill these values in the countryside in Eloqua himself. > and when the external call runs, a SFDC creates a proper campaign.

  I think it may seem like a dumb question but I just want to check whether it is possible or not?

  Activate the internal event for 'Create campaign', change the mapping for the external call.

  Then create the campaign, check the box "Sync with CRM", save, go get a cup of coffee.  Do not change the campaign until you see the ID external populated campaign.

  Once the synchronisation with SFDC has arrived, you can add elements of your canvas.

  Nathan

• Why is there no option to send notifications by e-mail on external calls task?

  Whenever Eloqua creates a certain type of task, I need the external call to send an e-mail notification to the rep.  Why external calls task do NOT have the option of e-mail notification checkbox? See screenshot below.  Is there a way to force or to obtain this added option for task calls?   Any thoughts, Topliners?  Thanks in advance!

  

  Update on this post: I called support Eloqua and currently, they do not have the functionality to send notifications by e-mail for Eloqua 9 integrated tasks. There is no way to get this custom built/added either.  I then spoke with my SFDC administrator to see if there was a way to have SFDC auto brand e-mail notification area once a task with a certain subject line has been crossed to SFDC. He did some research and it seems that if Eloqua does not have a certain feature, SFDC won't it no more.  So there is currently no way to get tasks marked notifications to auto-email.

• Attach an external call to an internal event

  I created a new internal event I try to call 2 existing external calls to use in a program. When I go to add an existing external call, I don't get the option to select the 2 calls I want. I can't find any documentation on how to implement internal events and external calls.

  Any help or reading material would be appreciated.

  Hey, Robert,.

  How did you create these external calls? Only calls from a particular internal event will be available for this event. Create the outside call by selecting the drop down in an internal event > "create a new external event". In other words, the external calls won't be assignable to the internal event, he was created under. (see screenshot)

  

• Don't not execution of external calls

  Someone another external call (eloqua to sfdc) no/run process. Since 8:22 am pst my updates pending are just put in place. Submitted tickets help criticizing, but I was wondering if it is a question of system or something we did on our side... Never seen this happen before.

  Hey, Mark Guth. We had a problem with external calls in a pending (untreated). It is currently only affect some clients on Pod1, and we put a warning up on the the specified item was not found. page. Please check this page for updates.

  Thank you

  Ken

• Replay in bulk external calls failed

  Is there a way to restart the external calls in bulk?  According the report, you can run up to 50 calls at the same time.  Sometimes there may be 100 or 1000 call failed. What is the best way to revive these?

  OK, so how to do, it's using a new tool under the advanced options for bulk reset events.  See

  Setup > integration > reports > integration Reporting > Advanced Options > in bulk of reset events

  This will allow you to raise up to 5000 calls and not just 50 records at the same time as the manual method. Let me know if you have any questions about this process.

  Yay!  5000 is much better than 50.

• Call service Salesforce adapter error - java.lang.IllegalStateException: encryption algorithm not initialized

  Hi gurus of the Oracle,.

  I use the "Query" Salesforce adapter operation. It worked fine last week when I had a service to call SFDC API. But after I added a second invoke for the same query operation, I get this error.

  Call service Salesforce adapter error - java.lang.IllegalStateException: encryption algorithm not initialized

  Pls check below the doc for source Composite.xml and BPEL.

  https://drive.Google.com/file/d/0B8E4JtTUuzitQ1lpUkVxNnV5UGM/edit?USP=sharing

  It looks like an access problem, but I am able to call the SFDC API using SOAP UI. Help, please.

  The soa stack error - diagnostic.log

  --======================

  [2014 07-09 T 17: 47:04.272 - 07:00] [soa_server22] [NOTIFICATION] [] [oracle.soa.adapter.cloud] [tid: orabpel.invoke.pool - 4.thread - 9] [username: GOPAL_TARITLA] [ecid: c17d2d5e5766b07e:-65660a9c:14711d970c3:-8000-00000000000d3eba, 1:33309] [APP: soa-infra] [composite_instance_id: 50029] [composite_name: Dell_Zuora_to_Oracle_Invoice_Iface! 1.4] [Component_name: SFDC] resource found by Solver of location

  [2014 07-09 T 17: 47:05.266 - 07:00] [soa_server22] [WARNING] [] [javax.xml.ws.Service] [tid: orabpel.invoke.pool - 4.thread - 9] [username: GOPAL_TARITLA] [ecid: c17d2d5e5766b07e:-65660a9c:14711d970c3:-8000-00000000000d3eba, 1:33309] [APP: soa-infra] [composite_instance_id: 50029] [composite_name: Dell_Zuora_to_Oracle_Invoice_Iface! 1.4] [Component_name: SFDC] could not read the URL wsdlDocumentLocation WSDL definition: null

  [2014 07-09 T 17: 47:05.718 - 07:00] [soa_server22] [ERROR] [] [oracle.soa.adapter] [tid: orabpel.invoke.pool - 4.thread - 9] [userId: GOPAL_TARITLA] [ecid: c17d2d5e5766b07e:-65660a9c:14711d970c3:-8000-00000000000d3eba, 1:33309] [APP: soa-infra] [composite_instance_id: 50029] [composite_name: Dell_Zuora_to_Oracle_Invoice_Iface! 1.4] [component name: SFDC] Salesforce Dell_Zuora_to_Oracle_Invoice_Iface:SFDC [SFDCPortType::query (parameters, parameters)] error sending bytes to socket: java.lang.IllegalStateException: Cipher uninitialized

  [2014 07-09 T 17: 47:05.720 - 07:00] [soa_server22] [ERROR] [] [oracle.soa.adapter] [tid: orabpel.invoke.pool - 4.thread - 9] [username: GOPAL_TARITLA] [ecid: c17d2d5e5766b07e:-65660a9c:14711d970c3:-8000-00000000000d3eba, 1:33309] [APP: soa-infra] [composite_instance_id: 50029] [composite_name: Dell_Zuora_to_Oracle_Invoice_Iface! 1.4] [Component_name: SFDC] JCABinding = > Dell_Zuora_to_Oracle_Invoice_Iface:SFDC [SFDCPortType::query (parameters, parameters)] could not invoke operation "application" against the "sales force" due to: []

  Error sending bytes: java.lang.IllegalStateException: encryption algorithm not initialized

  ]]

  [2014 07-09 T 17: 47:05.722 - 07:00] [soa_server22] [NOTIFICATION] [] [oracle.soa.adapter] [tid: orabpel.invoke.pool - 4.thread - 9] [username: GOPAL_TARITLA] [ecid: c17d2d5e5766b07e:-65660a9c:14711d970c3:-8000-00000000000d3eba, 1:33309] [APP: soa-infra] [composite_instance_id: 50029] [composite_name: Dell_Zuora_to_Oracle_Invoice_Iface! 1.4] [component name: SFDC] JCABinding = > Dell_Zuora_to_Oracle_Invoice_Iface:SFDC [SFDCPortType::query (parameters, parameters)] modify the logging at TRACE level: n to see the full error stack

  [2014 07-09 T 17: 47:05.745 - 07:00] [soa_server22] [ERROR] [] [oracle.soa.adapter] [tid: orabpel.invoke.pool - 4.thread - 9] [username: GOPAL_TARITLA] [ecid: c17d2d5e5766b07e:-65660a9c:14711d970c3:-8000-00000000000d3eba, 1:33309] [APP: soa-infra] [composite_instance_id: 50029] [composite_name: Dell_Zuora_to_Oracle_Invoice_Iface! 1.4] [Component_name: SFDC] JCABinding = > [by default/Dell_Zuora_to_Oracle_Invoice_Iface! 1.4 * soa_bee5ce9f-a39a-4023-b5a6-8c13cbcbf2ad.] SFDC]: query operation failed two-way query()

  [2014 07-09 T 17: 47:05.748 - 07:00] [soa_server22] [ERROR] [] [oracle.soa.bpel.engine.ws] [tid: orabpel.invoke.pool - 4.thread - 9] [username: GOPAL_TARITLA] [ecid: c17d2d5e5766b07e:-65660a9c:14711d970c3:-8000-00000000000d3eba, 1:33309] [APP: soa-infra] [composite_instance_id: 50029] [component_instance_id: 50029] [composite_name: Dell_Zuora_to_Oracle_Invoice_Iface! 1.4] [Component_name: Dell_Zuora_to_Oracle_Invoice_Iface] had FabricInvocationException []

  java.lang.IllegalStateException: encryption algorithm not initialized

  Concerning

  TV Gopal

  OK guys, we found the solution. We had to update the files of PVE strategy on our SOA server Linux machine.

  Thanks to Varun Guruvugari (Support Salesforce) who responded with below the answer on another forum:

  --===========================
  There are countless reasons for uninitialized encryption error, but I'm sure that this reason is because of SSL certificates and you saw the error above for good reasons that salesforce.com ensures the safety and security.

  You will be able to integrate successfully in this instance, by deploying the latest version of the files of Extension JCE (Java Cryptography) unlimited strength jurisdiction policy-6 for JDK1.6 on the server SOA in FMW. Here is a good article to allow strong encryption algorithms FMW:http://docs.oracle.com/cd/E19644-01/817-5447/sgencryp.html#wp15647

  --===========================

  Concerning

  TV Gopal

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