Problem of blackBerry Smartphones updated my device?

Similar Questions

• Problem of blackBerry Smartphones from the homescreen after update

  I've updated my device software. After update when two or more new messages appear on the home screen, I see only the first line of messages. I write a mention to @BlackBerryHelp but nobody don't answer my tweet, so I tried to send a direct message, but it's impossible because I can send direct message to my followers. I add a screen grab to my tweet, also I add Marmotta here (bottom).

  the current version is 6.0 Bundle 2949

  

  Have you tried a battery pull?  Can you delete or mark them as read and see what is happening on your next series of messages?

• BlackBerry Smartphones LOCKED UP - device application updated

  When I synchronize with Desktop Manager, it seems to solve the contacts and fine appointments, but then to check the updates of device applications.  A week ago, he got to about 2/5 of the way throughthe update.  Now, it returns to the same point when he hits the stage of updates and never progresses.  I restarted the PC and phone, tried to stop the task and click the button CANCEL, but he answered nothing.  Any ideas?

  I have not found a knockout for Ordinal 6, but one this is for 45... Maybe it'll be useful.

  • KB11327 The 45 ordinal not found in MAPI32.dll dynamic link library

• Screen problem touchscreen blackBerry Smartphones BlackBerry Storm2 9550

  Hello!

  I am a Sri Lanakan. Last week, I bought a Blackberry Storm2 9550 used, eBay (from a seller of e. u.). All the functions work fine except the touch screen. Can press on the touchscreen. (edges and around the screen) But he get caught suddenly, and also when am pressing an icon, phone highlights another icon. (as axample, when am pressing contacts in the home screen, phone highlights two contacts and sms). As I suppose, at this time there the phone detects it as multi touch and so I can't support what either. When am reset (battery pull) the phone, it solves the issue for a few minutes or hours, subsequently faced the same question.

  I tried to fix it by putting a piece of paper to the battery cavity, but nothing has changed.

  My storm is an unlocked phone (Comes to Verizon, but later unblocked), which is running version 5 software. ...... . 713 fact in Mexico 5.

  I want also to the last update available for my phone and how to update.

  madhava909 wrote:

  You have other ideas on my problem touch screen? This is the main question, I want to solve as soon as possible. Do I need to fix it with a spacialist? Is it a hardware failure or a software? He solved by upgrading my version of software or restore to the factory settings.

  None of these remedies could work. Without practice, it is impossible for me to know anything 100%. The best advice I can give you is to upgrade your operating system to the latest version (. 1015). It could very well be that, as a device, it was damaged by the previous owner and it will never work for you. As I say, it is impossible to tell at this distance-internet.

  madhava909 wrote:

  What is the meaning of the hard reset? It is equal to pull the battery?

  In my opinion, Yes, but there are others in the world who think differently. The best reference is the official:

  • KB02141 How to reset a BlackBerry smartphone

  Most of us who have dealt with this for awhile understand that power should be turned on when you pull the battery.

  madhava909 wrote:

  What is the meaning of the hard reset? It is equal to pull the battery? It will solve my problem?

  Once again, it's impossible to say at this internet distance.

  madhava909 wrote:

  Hereby, I have attached an image. Please answer those as well.

  

  The first (top right) is the GPS indicator... I do not exactly remember what icon the way that... I suggest that get you the the user guide for your BB from here:

  • http://docs.BlackBerry.com/en/

  The other appears only if your carrier has eliminated an update wireless for you. You say that it is the "best way" for you... I would add that this is the MOST DANGEROUS way. You see, via this method update, on the device of data backup is taken, that is rendered after the update (the update effectively wipe everything). This backup is a file use 1... If something is wrong in the upgrade process, all your data is lost forever. The update method that I gave you is the best method that 1) it tells you first take a manual backup and 2) the process itself will also take another backup... and both of these backup files are stored on your PC and can later serve as a source of food since they are not 1-use files.

  madhava909 wrote:
  Pls send me a link if you can, to download the latest update.

  You have already the link... it's in the instructions I have given to perform the update... This is the portal of official download for all carriers. Simply, you browse to the carrier of your choice and download their bundle of BONES for your model number.

  You can also benefit from this:

  • http://us.BlackBerry.com/support/blackberry101/#tab_tab_style

  And also the public KB that I often mention... they are fully searchable by you... you don't need do me research for you:

  • http://www.BlackBerry.com/BTSC/microsites/microsite.do

• BlackBerry smartphones updated software now issues:(aider!!)

  Hi guys. so I've updated my software on my bb curve 8520... Well the bb desktop software had asked me to do the experience works best with my phone. but it turns out to be the opposite. I can not call more I get this message when I try to call someone "can't call the current call" or if I managed to call I can't hang up unless the caller hangs up. my memory card is not working, or more, music and videos say 'impossible to read the content' but I can see all my photos. I can not view my airtime balance or update my bis. I tried to connect my memory card on my pc and it works fine when connected but as soon as I disconnect plays anything from my phone. I rebooted a million times. formatted the entire phone but nothing works! my alarm does not sound and sometimes when someone me the your text does not ring SMS. the update is performed from a 107... something to an update from 1788. I can do to fix all these technical stuff... im convinced this isn't the physical phone that is damaged. your help will be very appreciated. thanx

  Hello and welcome to the community!

  Given what you describe, I think that is better to a clean OS reload. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Problems of blackBerry Smartphones

  My blackberry 9320 curve was updated yesterday, I failed to make updates and now the phone turns no-screen is black but the red light is on tried to do a system update, but nothing happens. Download expires, getting very frustrated because I have tried since 11:00

  Need the bbm as soon as possible

  • Thank you

  Hello and welcome to the community!

  First of all, it looks like your battery may be dead... Please try this sequence... Note that, throughout the whole 4h15m process, your BB should stay connected to a good charger (not the USB PC):

  1. With battery, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the screen not
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the screen not

  This has been known to "revive" some BBs.

  It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charged battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

  The results of this will show if your BB or your battery that has the problem.

  Once your battery is fully functional, so please visit this official download portal as you go along. If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. After installing the operating system on your PC package, please remember to remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones update Blackberry Bold 9780 without USB cable

  Hi guys I had a bold 9780 I want to update the most recent operating system, but my USB port is not working can I update by another route.

  Hi Nivesh3838

  If you want, then you can consult:

  KB15644 : how to request an update to BlackBerry Device Software wirelessly on the BlackBerry smartphone

  But please note, never carry out this OTA update without a backup of the appropriate device.

  Good luck.

• Protect the blackBerry Smartphones BB and device password

  I just read a message on a stolen blackberry, and protect the response of BB, it's something all ready on the phone or you have to load it down, and you can also protect your device with a password that you need to enter it every time you have the keyboard loacked and enough when you activated your phone market?

  Hi flossyatk,

  Please take a look at the Blackberry Bold 9900 through the user guide, hopefully it will help a lot, also have a look at How to maximize the battery life and available memory on the BlackBerry smartphone .

  Good luck

  Prince

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• Another blackBerry smartphones updated OS Post!

  Dear community well informed,

  I searched the database and seen several messages on the OS updates but none on my specific situation. So forgive me to see another OS question.

  I have a BB Curve 8330 with Verizon service. I recently downloaded a 3rd party app that has delivered an error message when I tried to launch. Their tech support staff told me I need to update my OS to solve the problem. I tried to do by connecting the phone to my pc and running a desktop software, but when I click on 'update my device' Desktop Software tells me "There is no available BlackBerry Device Software updates."

  Does this mean that my ISP (Verizon) did not approve the OS versions after that I am running (v4.5.0.175)? I saw a reference to some other posts to the 'portal' carrier, but I don't know what it is or how to find.

  I've seen instructions on how to bypass the thing limiting depending on carrier, therefore not need someone who repeats. Somehow, I feel like the carrier approval is there for a reason and I'm too chicken to upgrade to a version beyond this one.

  Thanks a lot for all the replies.

  Chris

  Hi and welcome to the Forums!

  The possible disadvantage only a bundle of BONES else update that your carrier is supported. Each company is responsible for all official support for their customers. Therefore, they get the OS from RIM packages and then decide if they will take it out to their customers. If the desktop, or the BB software offers an update, then it is likely that your carrier has not published a (the download portal is your source to check). But, via portals and procedures that you already know, you can install any other OS new carriers. The only downside is that your carrier may refuse to provide you with official support until you've been in return for their supported version. But, contrary to some rumors, your warranty is not voided.

  Good luck!

• BlackBerry Smartphones connect my device - but it seems connected

  I KNOW I'm doing something stupid, but I myself round have twisted in circles now and can not find my way.

  My BB on my pc can see all the apps I have on my phone and he can see my purchase history, but told me to connect my device. Do I need to connect it physically? Surely not!

  Why would he not see my camera - give me a hand please!

  Thanks for this info!

  I don't know what is the error you get on payment options, but if you share these error code or a specific error message that you get when you purchase then we can try to help you, you can also change your payment options if you need.

  I think you should read this knowledge, that can help:

  KB28715 : How to install apps from BlackBerry App World, with the help of a computer system

  KB26621 : How to change the method of payment in BlackBerry App World for BlackBerry smartphone or BlackBerry PlayBook

   

  Good luck.

   

• Problem A blackBerry Smartphones to share the same bbm on different phones

  Hi all... I really wish that if someone could help me solve my problem! My little brother used my app world ID on his device. Then all of a sudden all my bbm contacts have been added to his bbm and vice versa (which means that its contacts were added to my bbm as well) it's as if we share the same user of bbm! Same name, same picture, even in everything, but in two different phones... I want to do things to normal! So if you know please, tell me what I need to do?

  Hello NoorRM

  Sorry to hear about the problem you are having with BBM contacts.

  Please see the following article on expectations when you use the same BlackBerry ID on multiple devices for BBM:

  http://www.BlackBerry.com/BTSC/KB28543

  One of you will need to create a BlackBerry ID and change the BlackBerry ID for your device by following this process:

  http://www.BlackBerry.com/BTSC/KB26694

  They will also fill their contact BBM manually under the new BlackBerry ID list.

  Have a great day.

• Download blackBerry smartphones and accepting Device software 4.5

  I'm puzzled.  I downloaded the version 4.5 of the software of the device (not for the "BOLD") and the application loader does not load it.  I tried to do the AT & T site and Blackberry without result.  The main reason I want this is to get more capacity on the micro SD that I installed.  Any ideas?  Thank you.  BlackBerry NERD

  I downloaded the desktop WITH the Media Manager 4.7 version. (excerpt from the AT & T site, my service provider) I tried to do the automatic update directly from the Blackberry http://na.blackberry.com/eng/services/devices/ site.  The application loader started, he went to the test. Then the message says that I have the current version. (4.2) I also went to the AT & T website and downloaded 4.5 since the 8310/8320 to see if it works that way.  AT & T not to post 4.5 as a choice for the 8300. Any ideas would be most appreciated!

• Map of blackBerry Smartphones media encryption - device "BOLD" 9900

  I am faced with a message "Media Card is secured by another device. Can't access encrypted files "."

  What is strange, is that I have no multimedia card installed on the Bold 9900, only the built-in device storage. The message started to happen when I take a picture - I can't even save any picture on the device at all. But when I used the 9900 wasn't a problem. I don't have photos, music or other media stored on the unit in any case. I can only assume it came to the subject of the sync or back upward. But I have no recollection of which allows a guarantee nor any idea how to disable this 'security' at all.

  Any guidance appreciated!

  Problem solved. Open Storage Options, device, clicked on the Total space key and blackberry for the drop-down list that allowed me to "Format" the storage of the unit.

  Camera function now allows images to be saved again on the device.

  Thank you

• Problems of blackBerry Smartphones App world post

  If it came already sorry. Given that the location of the server is unable to connect to app world - it isn't a big deal YET. But would love some tips he gets up and running, because I already removed the battery etc and am now a bit stuck.

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you need to provide more information... for instance, "cannot connect to app world" isn't really we say exactly what is happening in your situation.

  Good luck and let us know!

• Problem checking blackBerry Smartphones Whatsapp

  After you have installed whatsapp, I check my number starts with application whatsapp tried to connect inside and outside the firewall which is not allowed by your it policy.

  OK... Here are the steps that you need:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Beware of all the warnings, he said. Later, when you make your restore, don't do not restore basically this will just put it on your BB policy... rather a selective restore of only those databases that you absolutely need and especially leaving off anything to do with COMPUTING strategies:

  • KB03974 List of database for the blackBerry smartphone

  Good luck!