Problem opening Apps

Hello

I'm sorry to start a discussion about it once again, but I can't find a solution to my problem.

I use my creative cloud on my iMac and my DELL PORTABLE windows account. I have NEVER questions on my iMac, but I had a lot of trouble to open my apps on the Dell laptop. I started having the screen "Connect" whenever I tried to open After Effects, I log in and it appears that the license is confirmed, but after that 10 seconds, I get the SAME sign in the screen again and again and again, he never stops, then the application never opens.

I deleted all re-installed creative cloud apps and downloaded applications again just to get a message that my apps are "trial". I can not open them because "the trial time is over." I also deleted the contents of OOBE folder, restart my computer like 10 times, but it does not work either.

To be honest, I've tried everything, even updated the creative cloud app itself, it does not work and I really need to use the apps on my laptop!

Please let me know what I can do.

Thank you

Hi Ana,

Sorry, you are having trouble with it. See if the solutions proposed on one of these help pages:

Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

and/or

Stop Creative Cloud 2015 to return to the mode of trial

Tags: Adobe Licensing

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