Problem with implementation of digital signature in Adobe Pro 9 on Windows 8

As request for Pfizer, Member of the support group I assists the user with software related issues. For now, I'm stuck with the following text:

A user has Adobe 9 Pro installed on his machine to Windows 8. Whenever he wants to sign a document with a reason, there getting following error message:

Creation of this signature could not be completed.

Unknown error

Technical support information: CDSHandler-619

Click OK and try to sign in again, it works, and the document is signed. We have re-created the signature and deleted all the old signatures of its system. The problem persists.

The issue is underway, since the user migrated from Windows XP to Windows 8. We have tested the following:

1 establishment of the document .pdf by another user using Adobe 9 Pro or Pro XI

2 creation of document .pdf by user using Adobe 9 Pro

In the second case, when a Word document is saved as a .pdf document, the signature is placed directly. The error occurs in all other cases (.pdf document Word in Adobe using Adobe Pro 9 or creation in Adobe 11) and the second attempt is successful.

I have a date value remove Adobe 9 Pro for system users and install Pro XI, but want to make sure I'm not missing something.

What can be the problem and how can it be solved? Thanks a lot for your comments.

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Acrobat 9 was never certified for Win8 and it is no longer supported. So, if there is a problem it the only recourse is updated Acrobat to a supported version (I would advocate for Acrobat DC).

Tags: Acrobat

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