Problem with updates of security for MS Office Outlook 2003 (KB973705) and the Outlook junk mail filter (974771 KB)

I had problems trying to install the update of security for MS Office Outlook 2003 (973705 KB) and update for MS Office Outlook 2003 Junk e-mail filter (974771 KB). I get the error code 646.

First of all. What is this code? I looked around and could not know what it means. In the second place. I neither use or as Outlook and would like to know short of reinstalling Office, how can I disable / remove Outlook or disable updates for it?

Hello rwhard, welcome.

My suggestion would be to insert your disk in Microsoft Office, and then try to perform an automatic repair. Try this:

1. click on START
2. click on "Control Panel."
3. double-click on "programs & features".
4. click on "Microsoft Office...". "and select Edit
5. Select "repair".... "in the context menu and go through the wizard
6. after the repair, restart your computer and try to update again

If this does not work, I would say that simply hide you the update if you are not using Outlook.

1. click on START
2 type "Windows Update" (without the quotes) and press enter
3. search for updates, and then click to view will want as an option so that you can manually select the updates to be applied
4 right-click the two updates, then select "hide."
5. There is no button apply, so it just close the window, and then restart your computer

Let us know if it works,

Thank you! Ryan Thieman
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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  • Problem with update of security for Windows XP (KB973768)

    My system is Windows XP Media Center Edition version 2002 with SP3 and I've had problems with KB973768 for awhile now and I've done everything. I used the "MS Fix it" software and it wasn't able to do anything. I tried to install it manually and I get this message whenever I try "Setup has encountered an error: Setup cannot continue because one or more prerequisites necessary for the installation of KB973768 failed.» For more details, check the c:\windows\KB973768.log log file'

    Reading the newspaper, it seems that it has something to do with Media Center, whom I have problems with ehshell.exe, in addition to this, but do not know whether or not it relates. Anyway here is the link to the post here I asked who submit click here

    I'll be very grateful if this problems can be solved.

    The newspaper reads:

    [KB973768.log]
    2.938: ================================================================================
    2.938: 09/12/2011 23:24:35.062 (local)
    2.938: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    2.969: impossible to activate SE_SHUTDOWN_PRIVILEGE
    3.031: hotfix started with following command line: - q - z - er /ParentInfo:24420ae31ab21e47aba2083273c1a6f9
    3.063: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    3,516: return value of IsMediaCenterPC = 1
    3,516: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    3,516: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    3,516: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    3,516: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    3.531: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    3.531: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    3.531: Check condition for line 2 of prerequisite returned FALSE
    3,641: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    3,641: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    3.703: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    3.703: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    3.703: Update.exe extended error code = 0xf0f4
    0.047: ================================================================================
    0.047: 09/12/2011 23:37:05.093 (local)
    0.047: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0.047: impossible to activate SE_SHUTDOWN_PRIVILEGE
    0.047: hotfix started with following command line: - q - z - er /ParentInfo:a26bbd9947135e40bf0120f81249c59d
    0.047: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0.062: return the value of IsMediaCenterPC = 1
    0.062: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0.062: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: Check condition for line 2 of prerequisite returned FALSE
    0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.062: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.062: Update.exe extended error code = 0xf0f4
    0.079: ================================================================================
    0.079: 09/12/2011 23:42:35.062 (local)
    0.079: g:\2d3e53d0171f7240a9b33c76814c\update\update.exe (version 6.3.13.0)
    0.079: hotfix started with following command line:
    0.079: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0,141: return the value of IsMediaCenterPC = 1
    0,141: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0,141: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,141: Check condition for line 2 of prerequisite returned FALSE
    0,141: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0,141: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0,141: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0,141: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    22.422: message displayed to the user: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    22.422: user input: OK
    22.422: Update.exe extended error code = 0xf0f4
    22.422: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
    0.078: ================================================================================
    0.078: 09/12/2011 23:43:08.703 (local)
    0.078: g:\19f0871e5f3390545f21\update\update.exe (version 6.3.13.0)
    0.078: hotfix started with following command line:
    0.078: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0.125: return the value of IsMediaCenterPC = 1
    0.125: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0.125: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.125: Check condition for line 2 of prerequisite returned FALSE
    0.125: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.125: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.125: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.125: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    3.938: message displayed to the user: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    3.938: user input: OK
    3.938: Update.exe extended error code = 0xf0f4
    3.938: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
    0.078: ================================================================================
    0.078: 09/12/2011 23:50:00.765 (local)
    0.078: g:\efcac2da495c5681649bbb0931e188ab\update\update.exe (version 6.3.13.0)
    0.078: hotfix started with following command line:
    0.078: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0.156: return the value of IsMediaCenterPC = 1
    0.156: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0.156: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.156: Check condition for line 2 of prerequisite returned FALSE
    0.156: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.156: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.156: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.156: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    2.390: message displayed to the user: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    2.390: user input: OK
    2.390: Update.exe extended error code = 0xf0f4
    2.390: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
    0.062: ================================================================================
    0.062: 09/12/2011 23:53:35.078 (local)
    0.062: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0.062: impossible to activate SE_SHUTDOWN_PRIVILEGE
    0.062: hotfix started with following command line: - q - z - er /ParentInfo:e1af80918c7c3647ac8bf32656674b10
    0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0.078: return the value of IsMediaCenterPC = 1
    0.078: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0.078: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.078: Check condition for line 2 of prerequisite returned FALSE
    0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.078: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.078: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.078: Update.exe extended error code = 0xf0f4
    0.062: ================================================================================
    0.062: 09/12/2011 23:55:39.078 (local)
    0.062: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0.062: impossible to activate SE_SHUTDOWN_PRIVILEGE
    0.062: hotfix started with following command line: - q - z - er /ParentInfo:1ab7c07acdd60748bb5cdab1da30d925
    0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0.062: return the value of IsMediaCenterPC = 1
    0.062: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0.062: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: Check condition for line 2 of prerequisite returned FALSE
    0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.078: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.078: Update.exe extended error code = 0xf0f4
    0.094: ================================================================================
    0,110: 2011-12-10 00:03:56.187 (local)
    0,110: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0,110: impossible to activate SE_SHUTDOWN_PRIVILEGE
    0,110: hotfix started with following command line: - q - z - er /ParentInfo:108421735f40f94ab5b1fa36d03364ec
    0,110: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0,110: return the value of IsMediaCenterPC = 1
    0,110: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0,110: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,110: Check condition for line 2 of prerequisite returned FALSE
    0,110: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0,110: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.125: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.125: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.125: Update.exe extended error code = 0xf0f4
    0.047: ================================================================================
    0.047: 2011-12-10 00:15:31.765 (local)
    0.047: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0.047: impossible to activate SE_SHUTDOWN_PRIVILEGE
    0.047: hotfix started with following command line: - q - z - er /ParentInfo:a836904d171d054a9105353041d24dfb
    0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0.062: return the value of IsMediaCenterPC = 1
    0.062: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0.062: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.062: Check condition for line 2 of prerequisite returned FALSE
    0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.062: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.062: Update.exe extended error code = 0xf0f4
    0.141: ================================================================================
    0,141: 10/12/2011 11:28:16.421 (local)
    0,141: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0,141: impossible to activate SE_SHUTDOWN_PRIVILEGE
    0.157: hotfix started with following command line: - q - z - er /ParentInfo:5a0a1480332b504299b1ddd3cb9afff6
    0.157: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0.157: return the value of IsMediaCenterPC = 1
    0.157: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0.157: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0.157: Check condition for line 2 of prerequisite returned FALSE
    0,172: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0,172: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0,172: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0,172: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0,172: Update.exe extended error code = 0xf0f4
    0.250: ================================================================================
    0.250: 2011-12-10 11:42:55.437 (local)
    0.250: f:\0133fe92e334b0b8457e\update\update.exe (version 6.3.13.0)
    0.250: hotfix started with following command line:
    0,265: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0,843: return the value of IsMediaCenterPC = 1
    0,843: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
    0,843: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
    0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
    0,843: Check condition for line 2 of prerequisite returned FALSE
    0,859: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0,859: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
    0.875: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.875: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file

    This issue is now resolved.

    I'm not sure how, but I think it had something to do with a question I had with ehshell.exe (click here for more on this topic). KB973768 has something to do with Media Center, and given that I had problems with it, it did not cross the installation of this update. Once the ehshell.exe issue has been resolved, I was able to install this update.

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    I tried several times to install this update, but get the error message.

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  • any ideas? Installation failure: Windows failed to install the following update with error 0 x 80070663: update of security for Microsoft Office System 2007 (KB972581). That's what I get away

    Installation failure: Windows failed to install the following update with error 0 x 80070663: update of security for Microsoft Office System 2007 (KB972581).


    any ideas?

    Suggestion: Try to do a repair of Office 2007 installation, then try the updates (after a reboot).

    How to install and repair 2007 Office features
    http://support.Microsoft.com/kb/924611 TaurArian [MVP] 2005-2010 - Update Services

  • Error message every time I try to download the update of security for Microsoft Office System 2007 (KB976321)

    Update of security for Microsoft Office System 2007 (KB976321)

    Download size: 1.4 MB

    You may have to restart your computer for this update is taken into account.

    Update type: Important

    A 2007 Microsoft Office System security vulnerability could allow arbitrary code to run when opening a file modified for malicious purposes. This update resolves this vulnerability.

    More information:
    http://support.Microsoft.com/kb/976321

    Help and Support:
    http://support.Microsoft.com/?ln=en-us

    http://www.Microsoft.com/downloads/en/default.aspx

    Put the KB numbers in the search at the above link > download them manually.

    If this does not solve it:

    Windows Update Forum:

    It comes with Vista, upgrade install and activate Forum.

    You will get the best help for any problem of Update/Service Pack in the Windows Update Forum; the link below:

    http://social.answers.Microsoft.com/forums/en-us/vistawu/threads

    When you repost here, kindly include the Error Codes, and exactly what is happening when you try to update.

    In this way, you will receive the best help.

    See you soon

    Mick Murphy - Microsoft partner

  • I try to install the update of security for Microsoft Office System 2007 (KB972581), but if failed and I get the error code Code 57A__

    I try to install the update of security for Microsoft Office System 2007 (KB972581), but if failed and I get the error code Code 57A

    I have install the 2007 Microsoft Office Suite Service Pack 2

    I bet that if you check the size of the file that has been downloaded it will be probably very small, indicating that it was not downloaded correctly.

    I don't think you have another computer at hand, or a friend with a USB key which may be able to download and copy it for you?  Maybe burn it to a CD or something.

    I could download it and save it to my desktop so I am confident that it is not a problem with the link itself or the file is available for download with success.

    I know this isn't a very good suggestion, but the only other option would be to challenge support and see if a technician can take control of your machine and see if they can solve the problem of internet explore.

    If you find my answer was what you're looking for, remember to click on the box "mark as answer" below!

  • 2 updates FAIL to INSTALL: Security Update for Microsoft Works9 (KB2431831) and update of security for Microsoft Office 7 (KB2288931)

    2 UPDATES are constantly down since 12/16/10 Update: update of security for Microsoft Works 9 (KB2431831) and update of security for Microsoft Office System 2007 (KB2288931). I tried to REINSTALL... and CONTINUED on for more than a week now with no result. I don't get the error messages or codes, so I'm not sure what to do! They are considered IMPORTANT so I guess that I need these updates and I TRIED to REBOOT after updates with NO RESULTS as well. (I am running Windows Version 6.0 with Service Pack 2) The 2 latest updates only "UPDATED successfully", before the long chain UPDATES failed, which began on 12/16/2010 (as previously mentioned) were: update for Internet Explorer for Windows Vista (KB2467659) and Security Update for Windows Vista (KB2305420) someone knows what do to update failed? Any help would be most appreciated. Thank you. {By the way... I use my computer for use at home or school.} Thank you.

    Please post the question to the Windows updates section :
    http://social.answers.Microsoft.com/forums/en-us/vistawu/threads

    While you wait for responses from the section updates from Windows, you might want to look at the following tutorials:

    1. how to reset Windows Update Componeants
    http://support.Microsoft.com/kb/971058

    2. system analysis tool:
    http://support.Microsoft.com/kb/947821

    3. how to solve problems
    http://support.Microsoft.com/kb/2438651/en-us

    For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.

  • 2 UPDATES constantly FAIL to INSTALL: a security update for Microsoft Works 9 (KB2431831) update of security for Microsoft Office System 2007 (KB2288931)

    2 UPDATES have consistently failed to install since 12/16/10: update of security for Microsoft Works 9 (KB2431831) and update of security for Microsoft Office System 2007 (KB2288931). I tried to REINSTALL... and CONTINUED on for more than a week now with no result. I don't get the error messages or codes, so I'm not sure what to do! They are considered IMPORTANT so I guess that I need these updates and I TRIED to RESTART after update with NO RESULTS as well. The 2 latest updates only "UPDATED successfully", before the long chain UPDATES failed, which began on 12/16/2010 (as previously mentioned) were: update for Internet Explorer for Windows Vista (KB2467659) and Security Update for Windows Vista (KB2305420) someone knows what do to update failed? Any help would be most appreciated. Thank you. {By the way... I use my computer for use at home or school.} Thank you.

    This has been answered above in my first post. I didn't know that I reposted on the same site. Thanks :)

  • 2 updates FAIL to install: Security Update for Microsoft Works9 (KB2431831) and update of security for Microsoft Office System 2007 (KB2288931)

    2 UPDATES are constantly down since 12/16/10 Update: update of security for Microsoft Works 9 (KB2431831) and update of security for Microsoft Office System 2007 (KB2288931). I tried to REINSTALL... and CONTINUED on for more than a week now with no result. I don't get the error messages or codes, so I'm not sure what to do! They are considered IMPORTANT so I guess that I need these updates and I TRIED to REBOOT after updates with NO RESULTS as well. (I am running Windows Version 6.0 with Service Pack 2) The 2 latest updates only "UPDATED successfully", before the long chain UPDATES failed, which began on 12/16/2010 (as previously mentioned) were: update for Internet Explorer for Windows Vista (KB2467659) and Security Update for Windows Vista (KB2305420) someone knows what do to update failed? Any help would be most appreciated. Thank you. {By the way... I use my computer for use at home or school.} Thank you.

    This might be relevant: http://support.microsoft.com/kb/2258121 TaurArian [MVP] 2005-2011. The information has been provided * being * with no guarantee or warranty.

  • Why the update of security for Microsoft Office XP (KB2289162) still don't?

    I use Windows XP SP3 and have my update starts automatically.  Every day I got a message that the updates are available.  One of these updates is KB2289162.  However the update always fails.  How can I install this update?

    Hi MaryPastore,

    ·         You have Microsoft Office XP Service Pack 3 installed on the computer?

    ·         You get an error message or error code when the software update installation fails?

    You are able to install some other updates without any problems?

    I you suggest to temporarily disable the software running on the computer and then try to download and install the stand-alone package of the KB2289162 update and check if that helps.

    Update of security for Microsoft Office XP (KB2289162)

    Caution:
    Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

    I hope this helps.

  • Error when trying to install the update of security for Microsoft Office PowerPoint 2007 (KB2596764)

    original title: update of security for Microsoft Office PowerPoint 2007 (KB2596764)

    I have problems to install an update for updating security for Microsoft Office PowerPoint 2007 (KB2596764). He keeps the slightest mistake on me.

    Display the exact error message that appears during the installation of the update.

    Try to download and then install the update manually and check to see if it helps?

    If this does not help, you can restart the computer in a clean boot state and see if it helps.

    http://support.Microsoft.com/kb/929135

    Once in the boot, try to install the update.

    Note: Returns to Normal startup mode once the diagnosis is made.

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