Problem with update of security for Windows XP (KB973768)
My system is Windows XP Media Center Edition version 2002 with SP3 and I've had problems with KB973768 for awhile now and I've done everything. I used the "MS Fix it" software and it wasn't able to do anything. I tried to install it manually and I get this message whenever I try "Setup has encountered an error: Setup cannot continue because one or more prerequisites necessary for the installation of KB973768 failed.» For more details, check the c:\windows\KB973768.log log file'
Reading the newspaper, it seems that it has something to do with Media Center, whom I have problems with ehshell.exe, in addition to this, but do not know whether or not it relates. Anyway here is the link to the post here I asked who submit click here
I'll be very grateful if this problems can be solved.
The newspaper reads:
[KB973768.log]
2.938: ================================================================================
2.938: 09/12/2011 23:24:35.062 (local)
2.938: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
2.969: impossible to activate SE_SHUTDOWN_PRIVILEGE
3.031: hotfix started with following command line: - q - z - er /ParentInfo:24420ae31ab21e47aba2083273c1a6f9
3.063: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
3,516: return value of IsMediaCenterPC = 1
3,516: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
3,516: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
3,516: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
3,516: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
3.531: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
3.531: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
3.531: Check condition for line 2 of prerequisite returned FALSE
3,641: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
3,641: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
3.703: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
3.703: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
3.703: Update.exe extended error code = 0xf0f4
0.047: ================================================================================
0.047: 09/12/2011 23:37:05.093 (local)
0.047: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
0.047: impossible to activate SE_SHUTDOWN_PRIVILEGE
0.047: hotfix started with following command line: - q - z - er /ParentInfo:a26bbd9947135e40bf0120f81249c59d
0.047: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.062: return the value of IsMediaCenterPC = 1
0.062: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.062: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: Check condition for line 2 of prerequisite returned FALSE
0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.062: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.062: Update.exe extended error code = 0xf0f4
0.079: ================================================================================
0.079: 09/12/2011 23:42:35.062 (local)
0.079: g:\2d3e53d0171f7240a9b33c76814c\update\update.exe (version 6.3.13.0)
0.079: hotfix started with following command line:
0.079: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0,141: return the value of IsMediaCenterPC = 1
0,141: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0,141: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,141: Check condition for line 2 of prerequisite returned FALSE
0,141: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,141: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0,141: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,141: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
22.422: message displayed to the user: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
22.422: user input: OK
22.422: Update.exe extended error code = 0xf0f4
22.422: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
0.078: ================================================================================
0.078: 09/12/2011 23:43:08.703 (local)
0.078: g:\19f0871e5f3390545f21\update\update.exe (version 6.3.13.0)
0.078: hotfix started with following command line:
0.078: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.125: return the value of IsMediaCenterPC = 1
0.125: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.125: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.125: Check condition for line 2 of prerequisite returned FALSE
0.125: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.125: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.125: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.125: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
3.938: message displayed to the user: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
3.938: user input: OK
3.938: Update.exe extended error code = 0xf0f4
3.938: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
0.078: ================================================================================
0.078: 09/12/2011 23:50:00.765 (local)
0.078: g:\efcac2da495c5681649bbb0931e188ab\update\update.exe (version 6.3.13.0)
0.078: hotfix started with following command line:
0.078: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.156: return the value of IsMediaCenterPC = 1
0.156: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.156: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.156: Check condition for line 2 of prerequisite returned FALSE
0.156: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.156: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.156: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.156: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
2.390: message displayed to the user: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
2.390: user input: OK
2.390: Update.exe extended error code = 0xf0f4
2.390: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
0.062: ================================================================================
0.062: 09/12/2011 23:53:35.078 (local)
0.062: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
0.062: impossible to activate SE_SHUTDOWN_PRIVILEGE
0.062: hotfix started with following command line: - q - z - er /ParentInfo:e1af80918c7c3647ac8bf32656674b10
0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.078: return the value of IsMediaCenterPC = 1
0.078: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.078: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.078: Check condition for line 2 of prerequisite returned FALSE
0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.078: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.078: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.078: Update.exe extended error code = 0xf0f4
0.062: ================================================================================
0.062: 09/12/2011 23:55:39.078 (local)
0.062: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
0.062: impossible to activate SE_SHUTDOWN_PRIVILEGE
0.062: hotfix started with following command line: - q - z - er /ParentInfo:1ab7c07acdd60748bb5cdab1da30d925
0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.062: return the value of IsMediaCenterPC = 1
0.062: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.062: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: Check condition for line 2 of prerequisite returned FALSE
0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.078: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.078: Update.exe extended error code = 0xf0f4
0.094: ================================================================================
0,110: 2011-12-10 00:03:56.187 (local)
0,110: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
0,110: impossible to activate SE_SHUTDOWN_PRIVILEGE
0,110: hotfix started with following command line: - q - z - er /ParentInfo:108421735f40f94ab5b1fa36d03364ec
0,110: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0,110: return the value of IsMediaCenterPC = 1
0,110: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0,110: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,110: Check condition for line 2 of prerequisite returned FALSE
0,110: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,110: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.125: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.125: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.125: Update.exe extended error code = 0xf0f4
0.047: ================================================================================
0.047: 2011-12-10 00:15:31.765 (local)
0.047: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
0.047: impossible to activate SE_SHUTDOWN_PRIVILEGE
0.047: hotfix started with following command line: - q - z - er /ParentInfo:a836904d171d054a9105353041d24dfb
0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.062: return the value of IsMediaCenterPC = 1
0.062: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.062: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: Check condition for line 2 of prerequisite returned FALSE
0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.062: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.062: Update.exe extended error code = 0xf0f4
0.141: ================================================================================
0,141: 10/12/2011 11:28:16.421 (local)
0,141: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
0,141: impossible to activate SE_SHUTDOWN_PRIVILEGE
0.157: hotfix started with following command line: - q - z - er /ParentInfo:5a0a1480332b504299b1ddd3cb9afff6
0.157: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.157: return the value of IsMediaCenterPC = 1
0.157: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.157: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.157: Check condition for line 2 of prerequisite returned FALSE
0,172: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,172: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0,172: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,172: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0,172: Update.exe extended error code = 0xf0f4
0.250: ================================================================================
0.250: 2011-12-10 11:42:55.437 (local)
0.250: f:\0133fe92e334b0b8457e\update\update.exe (version 6.3.13.0)
0.250: hotfix started with following command line:
0,265: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0,843: return the value of IsMediaCenterPC = 1
0,843: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0,843: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,843: Check condition for line 2 of prerequisite returned FALSE
0,859: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,859: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.875: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.875: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
This issue is now resolved.
I'm not sure how, but I think it had something to do with a question I had with ehshell.exe (click here for more on this topic). KB973768 has something to do with Media Center, and given that I had problems with it, it did not cross the installation of this update. Once the ehshell.exe issue has been resolved, I was able to install this update.
Tags: Windows
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Cannot install the update of security for Windows XP (KB982665)
Original title: security update/install failures
Siena is a re-post using the appropriate format: when I check for Microsoft updates I hit the express tab and most of the time I get the message 'install (s)' didn't like in whne I tried to download and install the 'a security update for Windows XP (KB982665)." It is the rule, not the exception. What should I do, please? Thank you!
Hi ubancosr,
Try to download and install the update manually and check.
Update security for Windows XP (KB982665)
I hope this helps!
Halima S - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
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Failed to update security for Windows XP (KB973768)
downloaded but do not install tried repeatedly
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Impossible to install the update of security for Windows XP (KB2476490) get error Code: 0 x 80070008
Help! I have Windows XP Edition version 2002 SP3 family. I tried to install the update of security for weeks and get the following message:
Cannot install get a security update for Windows XP (KB2476490) error Code: 0 x 80070008. It is said it is downloaded on my PC but have been unable to find it or fix it. Any help would be really appreciated.
Unable to upgrade operating system at this time... no money. Thank you!
Hello
I suggest you try the steps from the link below and check if it helps.
http://support.Microsoft.com/kb/836941
Hope this information is useful.
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When microsoft will not cease updates to security for Windows 7
I heard on NPR that Microsoft will end of support and security for Windows 8 updates and my University still uses windows 7. If this is true, discontinued today so will be updated security and service for windows 7?
You can see here:
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Problem installing update of security for Microsoft Works 9 (KB2092914)
Update of security for Microsoft Works 9 (KB2092914)
Download size: 2.0 MB
You may have to restart your computer for this update is taken into account.
Update type: Important
A vulnerability of security in Microsoft Works 9 that could allow arbitrary code to run when opening a file modified for malicious purposes. This update resolves this vulnerability.
More information:
http://www.Microsoft.com/technet/security/bulletin/MS10-056.mspxHelp and Support:
http://support.Microsoft.com/kb/2092914See this thread:
http://social.answers.Microsoft.com/forums/en-us/vistawu/thread/0c397230-26c6-4214-a5d1-3c99d2b2ef47>
Please let us know if that helps.
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Problems with the product key for Windows 7.
I've got some promblems with my product key for windows 7. PC does not code 25 keys. Help, please.
Hi Iyatunde,
Please see the sticky for more information about your question that follows:
I hope this helps!
Debra
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think
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