Problem with upgrade to Win 8.1

I tried to upgrade my computer laptop Win 8.1 8.1 WANT DV7-7230US win via the App store. He said I erase all the updates first. So I went to the screen updates to the system. When I clicked it to see what updates are required. The indirect approach wait symbol appeared and never went away. I can't do system updates, so I can't download and install the FREE Win8.1 upgrade.

Think I found the problem. There was a program called "Enhanced Updater" installed. According to Google, this is one of those who gets downloaded with another program that you download from a web site. I uninstalled the program, and then the window update started working. Now I can access the upgrade from 8.1 to win on the store, but when the long part download, it stops with an error of download.

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