problems of Dell laptop inspired opening emails now cannot open the computer

I first had problems with emails of opening without problem on any other computer now I can not get access to everything that I get a product key for inactive message

Hello

1. are you able to boot to the desktop?

2. What is the exact error message you get?

I suggest to start the computer in safe mode and check if the same problem occurs:

http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

It will be useful.

Tags: Windows

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    Noel,.

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    I called and Microsoft went through basically the same things that you suggested.

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