My dell optiplex 740 will not start. The screen is black, once it displays the Dell logo. It does not say that the computer is in mode 'sleep'.

My dell optiplex 740 will not start.  The screen is black, once it displays the Dell logo.  It does not say that the computer is in mode 'sleep'.

  1. Did you the latest changes on the computer?
  2. When was the last time it was working fine?
  3. You receive an error message?

Method 1

See the articles below and check if it helps.

Computer stops responding with a black screen when you start Windows XP

http://support.Microsoft.com/kb/314503

After the Windows Logo appears or after you log in to Windows, a Windows XP computer cannot display the wallpaper, a black screen or a blue screen

http://support.Microsoft.com/kb/318027

Method 2

I suggest that you start the computer in the last good known Configuration mode and safe mode, post back with the result.

A description of the options to start in Windows XP Mode

http://support.Microsoft.com/kb/315222

How to start your computer by using last good known Windows XP Configuration

http://support.Microsoft.com/kb/307852

How to fix a computer that does not start

http://Windows.Microsoft.com/en-us/Windows-XP/help/Setup/how-to-fix-computer-that-will-not-start

Method 3

If the computer can boot in any mode, then I suggest that you perform the clean boot procedure and check if it helps.

It is possible that some third-party programs installed on the computer is causing the problem.

To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See section to learn more about how to clean boot.

How to configure Windows XP to start in a "clean boot" State

http://support.Microsoft.com/kb/310353

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(a) click Start, type msconfig in the search box and press ENTER.

(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

(c) under the general tab, click the Normal startup option, and then click OK.

(d) when you are prompted to restart the computer, click on restart.

Tags: Windows

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