Problems of updating the app with a new BlackBerry ID token for the signature

Hi all

Since may 2014, I have an application that I update often... This may 2015 my BB ID token expired, so I created a new one with the same BlackBerry ID account, that I have used before. However, I am facing some problems to make a new update, I got the "file bundle (votre_nom) was rejected. Package ID is required for all .bar file. "If this is an upgrade, ID of Package must match the ID of Package original batch file."

The thing is, my application has been signed with the same BB ID account and keep the same package name, as always.

Circumvention of this topic (link here) say contact at BB Vendor Management Support to update my application, but is not guaranteed retain the same downloaded application to the BB world.

My question is: if I generate a new BB ID token with the same account ID to BB, and I keep the same name of packgane, how can I do to update my application without losing my users?

THX

The account name or package BlackBerry ID has changed.  It is the only cause of this error.  Here's how you can verify that it has changed.

  1. Open your original BAR file with a utility like WinZip archives.
  2. Extract of the MANIFEST. MF file in the META-INF directory.
  3. Repeat this procedure with your new file BAR.
  4. Open the manifest files in a text editor.
  5. Compare package-author-Id and the name of the Package in the manifest.

If the package-author-Id is different, the application was signed with a different account.  If the Package name is different, then that changed.

If you find that package-author-Id has changed and you do not know what account has been used send me the package-author-Id in a private message and I can watch it for you.

Tags: BlackBerry Developers

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