Problems of WiFi HP ENVY TS Ultrabook 4-1118TU

Hello

I just bought a HP ENVY TS Ultrabook 4-1118TU.  Out of the box, I've connected to my Wi - fi and applied updates to Windows 8.

Try to upgrade to Win 8.1 I experienced connection problems, loss of access to the Internet and get a "limited access" error on my network.  Eventually however I managed to finish the download and upgrade to Win 8.1.

I always get problems connection by Wi - fi.  He connects very well, then abandon the connection.  Reconnection repeats the process.

I tried all the solutions of common sense.  It is not Wi - fi or the location.  Other wi - fi devices work perfectly without connection problems.  I conclude that it is the Ultrabook, and by reading the tech forums, I see it seems to be a common fault with HP products.

In light of the laptop is new, please suggest a solution.

Thank you very much

Simon

Hello eplus9,

Welcome to the HP Forums!

I understand that the computer is experiencing difficulties wireless since the upgrade to Windows 8.1. I will do my best to help you!

Since it occurred after an upgrade, the question is probably based on a conflict of driver. I suggest you reinstall the appropriate drivers for this computer. The best way to proceed is by using HP Support Assistant. Here is some information on how to do: download or update of software and drivers for HP computers

If this does not resolve the problem, I encourage you to do a Windows 8 regenerate. This will restore the computer to Windows 8, so that clean it. Once you do this, you can restore the computer to Windows 8.1 and see if the problem is resolved. For more information, please refer to this Microsoft document: How to refresh, reset or restore your PC

In my view, that this information will be able to solve the problem. Whatever it is, please post your results. Thanks for posting on the HP Forums. Have a great day!

Mario

Tags: Notebooks

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