Problems to install yahoo messanger

I downloaded a virus protection yesterday. now, I am unable to use yahoo Messenger and told to uninstall and then reinstall.
problem, I now it is whenever I try to reinstall or install yahoo messanger, I get a long box appears telling me that I don't have permission to do so. I always go directly to microsoft so I need some advice because I have confidence in them.
can you help me please

Hi elaineshan,

1. you have made no changes to the computer before the broadcast took place?
2. What is the exact error message you get?
3. the problem occurs only when you install yahoo messenger?

Method 1
I suggest you to download yahoo messenger and install it in the boot.

How to configure Windows XP to start in a "clean boot" State
http://support.Microsoft.com/kb/310353

Note: make sure you put the computer in normal mode.

Method 2
Try to disable the complete antivirus, then check if you can install.
Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attack.

If the steps above fail, then I suggest you to ask your question to the forums yahoo.
http://answers.Yahoo.com/

Tags: Windows

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