Problems updating Adobe Application Manager

I noticed that many users see problems with a recent update for Adobe Application Manager. I too saw those questions and hoping to find what's happening built a clean build cool Windows 7 x 64 to test.

  • Install Windows 7 x 64 and all updates.
  • CS6 installed and active. (NO cloud creative - perpetual license.)
  • At open Fireworks and ran to HELP. UPDATES.
  • Choose just the AAM update and installed.
  • Clicked on the new AAM shortcut on desktop and was awarded a progress bar and the message "Update"... ».Screen Shot 2013-06-19 at 11.36.49 AM.png
  • The following error message appears: "Adobe Application Manager failed to install.Screen Shot 2013-06-19 at 11.03.07 AM.png
  • Re-run the installer generates the same error.
  • MAO traveled with Fireworks HELP | UPDATES.
  • Update is fine. Updated the other applications of CS6.
  • Restarted.
  • Tried again the AAM shortcut on desktop. Update the message came again and so did error message.
  • Tried running AAM directly from the browser by using "Run as Admin" - same error message. (This seems to actually work on my production system - the update is complete on this system, although it installed the client of creative cloud too that I then had to uninstall).

Keep in mind, this is a version of Windows 7 x 64 completely clean. There is no software antivirus or something else that could disrupt the MAO update procedure. Something with the recent update seems to cause problems. A fellow Robains forum user posted in another discussion that his analysis of the installation routine seems to indicate a problem of privilidge of HTML 5 in the installation/update routine. I can't give a second with his analysis, but it can give Adobe something to look into.

If other users see this unusual behavior (should have occurred recently, in the last two days about)-, feel free to post it here to describe your environment. Is currently seen on both Mac and PC platforms.

Hi Revv,

Could you please remove OOBE records of these places.

C:\Users\(your username) \AppData\Local\Adobe

C:\Program Files (x 86) \Common Files\Adobe

Once please download MAO from this location and let me know if this solves your problem or not.

http://www.Adobe.com/support/downloads/thankyou.jsp?ftpID=4773&FILEID=4437

Kind regards

Abhijit

Tags: Adobe

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