Problems w/password access iCloud

Hello

So I changed my password to iCloud and now I tells me there is a problem with my account of iCloud [email protected]. The password work online and on my login screen.

And when I enter my password in the dialog box turns the wheels and either says he was an "unknown error" or just keep turning the cancel grayed out button.

I looked this problem but not found any help — a thread advised to delete some files in the iCloud hard disk folder, however I do have a folder to iCloud.

Any help really appreciated.

Thank you

Tom

Hello tmlnhm,

I understand that you are having problems, access your iCloud on your Mac account after changing your password. Let's see if we can get this sorted out.

The first thing I would say to your iCloud sign instead of updating the password. Once you have signed out, you will be able to sign in. Pay attention to a two-factor authentication you have to do or even create a specific app password to access your information.

Take a look at the articles below, such that it will go to troubleshooting of your Apple on your Mac, as well as more information about the authentication ID to two factors and specific app passwords.

iCloud: Troubleshooting account
https://support.Apple.com/en-us/HT203512

Two-factor for Apple ID authentication
https://support.Apple.com/en-us/HT204915

Passwords using specific app
https://support.Apple.com/en-us/HT204397

Take care

Tags: iCloud

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