Problems with serial number for upgrade installation

I am trying to upgrade photoshop cs2 to cs4 with a upgrade disc purchased (on my imac). The installer asked my cs2 serial number and it tells me that the serial number does not match the product. I know for a fact that this series number, as I installed cs2 on all my macs without problem. What am I doing here? The only other option it gives me is to operate as a 30 day trial, and it is unacceptable.

You must contact Adobe Support by chat or phone when you have the serial number and activation problems.

Here are some links to help get in touch:

http://www.Adobe.com/support/chat/ivrchat.html

http://www.Adobe.com/support/download-install/supportinfo/

Tags: Adobe

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