Update of Lightroom to 6 does not take my LR4 serial number for upgrade

I just downloaded the LR6 Office upgrade.   I have LR4.    When you try to install, the dialog box does not accept my LR4 Serial # as evidence for the upgrade.

Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...
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Serial number and activation support (non - CC) chat
http://helpx.Adobe.com/x-productkb/global/Service1.html ( http://adobe.ly/1aYjbSC )

Tags: Adobe

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