Problems with updates of Photoshop.

For about 3 weeks, that Photoshop will not be updated when the message comes from this new updates are available.  I have the creative cloud subscription.  Update all applications without problem.  Any thoughts?  A solution?

Hi Jordan\'sMim,.

Please follow the steps mentioned in the KB: http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html . Attach the log files in case the problem persists.

Kind regards

Romit Sinha

Tags: Adobe

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    2011-05-17 T 20: 21:12: > > > Adobe Updater log Begin > > >
    2011-05-17 T 20: 21:12: Application Version: 1.0.0.67
    2011-05-17 T 20: 21:12: cmdline option:-logFile = C:\Users\workroom\AppData\Local\Adobe\AAMUpdater\1.0\aamu.log
    2011-05-17 T 20: 21:12: cmdline option: logLevel-= 2
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    2011-05-17 T 20: 21:12: StartupUtility: window has NOT elapsed.
    2011-05-17 T 20: 21:12: < < < Adobe Updater end journal < < <

    2011-05-17 T 20: 25:43: > > > Adobe Updater log Begin > > >
    2011-05-17 T 20: 25:43: UpdaterCoreImpl::InitLogFile: 1.0.0.67 Application Version
    2011-05-17 T 20: 25:43: UpdaterCoreImpl::InitLogFile: option cmdline-> - logFile = C:\Users\workroom\AppData\Local\Adobe\AAMUpdater\1.0\aamu.log
    2011-05-17 T 20: 25:43: UpdaterCoreImpl::InitLogFile: cmdline-> - option logLevel = 2
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    2011-05-17 T 20: 25:43: remove the current task thread returns true.
    2011-05-17 T 20: 25:43: UCCheckForUpdates: deleted successfully the task of relief.
    2011-05-17 T 20: 25:44: < < UCCheckForUpdates > > call back with the value outErr - = 0
    2011-05-17 T 20: 25:44: CFU (Webfeed): OS Version has changed. Whole Webfeed will be downloaded
    2011-05-17 T 20: 25:44: CFU (Webfeed): a new channel has been detected. Whole Webfeed will be downloaded
    2011-05-17 T 20: 25:44: CFU (Webfeed): Webfeed has been segmented, webfeed wide will be downloaded.
    2011-05-17 T 20: 25:44: CFU (Webfeed): AdobeDreamweaverCS5-11.0/11.0.4 already updated.
    2011-05-17 T 20: 25:44: CFU (Webfeed): AdobeDreamweaverCS5LangPackde_DE-11/11.0.4 already updated.
    2011-05-17 T 20: 25:44: CFU (Webfeed): PhotoshopCameraRaw-6.0/6.4.068 already updated.
    2011-05-17 T 20: 25:44: CFU (Webfeed): AdobeInDesignCS5-7.0/7.0.4.553 already updated.
    2011-05-17 T 20: 25:44: CFU (Webfeed): AdobeInDesignCS5ApplicationLanguageFilesde_DE-7.0/7.0.4.553 already updated.
    2011-05-17 T 20: 25:44: CFU (Webfeed): AdobeExtensionManagerCS5-5.0/5.0.1 already updated.
    2011-05-17 T 20: 25:44: CFU (Webfeed): AdobeIllustratorCS5-15.0/15.0.2 already updated.
    2011-05-17 T 20: 25:44: CFU (Webfeed): AdobePixelBenderToolkit2-2.0/2.5.1 already updated.
    2011-05-17 T 20: 25:44: CFU (Webfeed): a plu 6.4.068 update is already present for PhotoshopCameraRaw - 6.0
    2011-05-17 T 20: 25:44: CFU (Webfeed): a plu 6.4.068 update is already present for CameraProfilesInstaller - 6.0
    2011-05-17 T 20: 25:44: CFU (Webfeed): AdobeIllustratorCS5-15.0/15.0.2 already updated.
    2011-05-17 T 20: 25:44: CFU (Webfeed): AdobeBridgeCS5-4.0/4.0.4 already updated.
    2011-05-17 T 20: 25:44: CFU (Webfeed): AdobeBridgeCS5-4.0/4.0.4 already updated.
    2011-05-17 T 20: 25:44: CFU (Webfeed): AdobeBridgeCS5-4.0/4.0.4 already updated.
    2011-05-17 T 20: 25:44: CFU (Webfeed): AdobeBridgeCS5-4.0/4.0.4 already updated.
    2011-05-17 T 20: 25:44: CFU (Webfeed): AdobeBridgeCS5-4.0/4.0.4 already updated.
    2011-05-17 T 20: 25:44: CFU (Webfeed): AdobeExtendScriptToolkitCS5-3.5.0/3.5.0 already updated.
    2011-05-17 T 20: 25:44: CFU (Webfeed): AdobeExtendScriptToolkitCS5-3.5.0/3.5.0 already updated.
    2011-05-17 T 20: 25:44: CFU (Webfeed): AdobeExtendScriptToolkitCS5-3.5.0/3.5.0 already updated.
    2011-05-17 T 20: 25:44: CFU (Webfeed): FlashPro11/11.0.2 already updated.
    2011-05-17 T 20: 25:44: CFU (Webfeed): update AdobeAPE3_Win_NoLocale/3.1 already present.
    2011-05-17 T 20: 25:44: CFU (Webfeed): update AdobeAPE3_Win_NoLocale/3.1 already present.
    2011-05-17 T 20: 25:44: CFU (Webfeed): update AdobeAPE3_Win_NoLocale/3.1 already present.
    2011-05-17 T 20: 25:44: CFU (Webfeed): update AdobeAPE3_Win_NoLocale/3.1 already present.
    2011-05-17 T 20: 25:44: CFU (Webfeed): update AdobeAPE3_Win_NoLocale/3.1 already present.
    2011-05-17 T 20: 25:44: CFU (Webfeed): update AdobeAPE3_Win_NoLocale/3.1 already present.
    2011-05-17 T 20: 25:44: CFU (Webfeed): update AdobeAPE3_Win_NoLocale/3.1 already present.
    2011-05-17 T 20: 25:44: CFU (Webfeed): update AdobeAPE3_Win_NoLocale/3.1 already present.
    2011-05-17 T 20: 25:44: CFU (Webfeed): update AdobeAPE3_Win64_NoLocale/3.1 already present.
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    2011-05-17 T 20: 25:44: CFU (Webfeed): AdobeXMPPanelsCS5-3.0/3.1 already updated.
    2011-05-17 T 20: 25:44: CFU (Webfeed): AdobeXMPPanelsCS5-3.0/3.1 already updated.
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    2011-05-17 T 20: 25:45: CFU (Webfeed): Getting manifest update for refID updated info: AdobeDreamweaverCS5-11.0/11.0.1
    2011-05-17 T 20: 25:45: CFU (Webfeed): detected a combo with refID = AdobeDreamweaverCS5-11.0/11.0.1 update patch
    2011-05-17 T 20: 25:45: CFU (Webfeed): Getting manifest update for refID updated info: AdobePhotoshopCS5Support-12.0/12.0.1.1
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    2011-05-17 T 20: 25:45: CFU (Webfeed): Getting manifest update for refID updated info: AdobeDreamweaverCS5LangPackde_DE-11/11.0.2
    2011-05-17 T 20: 25:45: CFU (Webfeed): detected a combo with refID = AdobeDreamweaverCS5LangPackde_DE-11/11.0.2 update patch
    2011-05-17 T 20: 25:45: CFU (Webfeed): Getting manifest update for refID updated info: AdobeDreamweaverCS5-11.0/11.0.2
    2011-05-17 T 20: 25:45: CFU (Webfeed): detected a combo with refID = AdobeDreamweaverCS5-11.0/11.0.2 update patch
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    2011-05-17 T 20: 25:45: CFU (Webfeed): Getting manifest update for refID updated info: AdobeInDesignCS5-7.0/7.0.2.522
    2011-05-17 T 20: 25:45: CFU (Webfeed): detected a combo with refID = AdobeInDesignCS5-7.0/7.0.2.522 update patch
    2011-05-17 T 20: 25:45: CFU (Webfeed): Getting manifest update for refID updated info: AdobeDreamweaverCS5-11.0/11.0.3
    2011-05-17 T 20: 25:46: CFU (Webfeed): detected a combo with refID = AdobeDreamweaverCS5-11.0/11.0.3 update patch
    2011-05-17 T 20: 25:46: CFU (Webfeed): Getting manifest update for refID updated info: AdobeDreamweaverCS5LangPackde_DE-11/11.0.3
    2011-05-17 T 20: 25:46: CFU (Webfeed): detected a combo with refID = AdobeDreamweaverCS5LangPackde_DE-11/11.0.3 update patch
    2011-05-17 T 20: 25:46: CFU (Webfeed): ComboPatch: download clear master update for update refID = AdobeDreamweaverCS5-11.0/11.0.3
    2011-05-17 T 20: 25:46: CFU (Webfeed): Getting manifest update for refID updated info: AdobeDreamweaverCS5-11.0/11.0.3
    2011-05-17 T 20: 25:46: CFU (Webfeed): detected a combo with refID = AdobeDreamweaverCS5-11.0/11.0.3 update patch
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    2011-05-17 T 20: 25:46: CFU (Webfeed): detected a combo with refID = AdobeInDesignCS5-7.0/7.0.3.535 update patch
    2011-05-17 T 20: 25:46: CFU (Webfeed): Getting manifest update for refID updated info: AdobeInDesignCS5ApplicationLanguageFilesde_DE-7.0/7.0.3.535
    2011-05-17 T 20: 25:46: CFU (Webfeed): detected a combo with refID = AdobeInDesignCS5ApplicationLanguageFilesde_DE-7.0/7.0.3.535 update patch
    2011-05-17 T 20: 25:46: CFU (Webfeed): ComboPatch: download clear master update for update refID = AdobeInDesignCS5-7.0/7.0.3.535
    2011-05-17 T 20: 25:46: CFU (Webfeed): Getting manifest update for refID updated info: AdobeInDesignCS5-7.0/7.0.3.535
    2011-05-17 T 20: 25:46: CFU (Webfeed): detected a combo with refID = AdobeInDesignCS5-7.0/7.0.3.535 update patch
    2011-05-17 T 20: 25:46: CFU (Webfeed): Getting manifest update for refID updated info: AdobePhotoshopCS5Support-12.0/12.0.2
    2011-05-17 T 20: 25:46: CFU (Webfeed): detected a combo with refID = AdobePhotoshopCS5Support-12.0/12.0.2 update patch
    2011-05-17 T 20: 25:46: CFU (Webfeed): Getting manifest update for refID updated info: PhotoshopCameraRaw64bit-6.0/6.3.050
    2011-05-17 T 20: 25:46: CFU (Webfeed): detected a combo with refID = PhotoshopCameraRaw64bit-6.0/6.3.050 update patch
    2011-05-17 T 20: 25:46: CFU (Webfeed): ComboPatch: download clear master update for update refID = PhotoshopCameraRaw-6.0/6.3.050
    2011-05-17 T 20: 25:46: CFU (Webfeed): Getting manifest update for refID updated info: PhotoshopCameraRaw-6.0/6.3.050
    2011-05-17 T 20: 25:46: CFU (Webfeed): detected a combo with refID = PhotoshopCameraRaw-6.0/6.3.050 update patch
    2011-05-17 T 20: 25:46: CFU (Webfeed): Getting manifest update for refID updated info: AdobePixelBenderToolkit2-2.0/2.5
    2011-05-17 T 20: 25:47: CFU (Webfeed): detected a combo with refID = AdobePixelBenderToolkit2-2.0/2.5 update patch
    2011-05-17 T 20: 25:47: CFU (Webfeed): Getting manifest update for refID updated info: AdobePhotoshopCS5Support-12.0/12.0.3
    2011-05-17 T 20: 25:47: CFU (Webfeed): detected a combo with refID = AdobePhotoshopCS5Support-12.0/12.0.3 update patch
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    2011-05-17 T 20: 25:47: check the updates has been completed successfully.
    2011-05-17 T 20: 30:33: check the updates has been completed successfully.
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    2011-05-17 T 20: 32:14: UCGetprogress: download of updates back State for reffId = AdobePhotoshopCS5Support-12.0/12.0.4
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    2011-05-17 T 20: 32:14: check the updates has been completed successfully.
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    2011-05-17 T 20: 32:14: UCGetprogress: download of updates back State for reffId = AdobePhotoshopCS5Support-12.0/12.0.4
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    2011-05-17 T 20: 32:14: UCGetprogress: download of updates back outError = 0
    2011-05-17 T 20: 32:14: UCGetprogress: updates download return percentage = 100
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    2011-05-17 T 20: 32:14: UCIsSelfUpdateAvailable: BOB is downloaded = > = 0
    2011-05-17 T 20: 32:14: UCInstallUpdates: (B) UCIsSelfUpdateAvailable API returns the value = 0
    2011-05-17 T 20: 32:14: UCInstallUpdates: shipping facility requires the installer to update for reffID =-reffIDs=AdobePhotoshopCS5Support-12.0/12.0.4
    2011-05-17 T 20:32:15: InstallRequest_MessageHandler_kID_Progress: receipt UNPACKING progress % == 3
    2011-05-17 T 20: 32:17: InstallRequest_MessageHandler_kID_Progress: receipt UNPACKING progress % == 9
    2011-05-17 T 20: 32:18: InstallRequest_MessageHandler_kID_SwitchPipe: UpdateRefID = AdobePhotoshopCS5Support-12.0/12.0.4| Update of Photoshop to Photoshop CS5 12.0.4
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    2011-05-17 T 20: 32:18: entered < < AdobeUpdaterCreateThread > > API
    2011-05-17 T 20: 32:18: < < AdobeUpdaterCreateThread > > back API
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    2011-05-17 T 20: 32:18: ThreadInstallProgressHandler: IPC channel of initialization for the progress of the installation
    2011-05-17 T 20: 32:18: InstallProgress_MessageHandler_kID_Invalid: had kID_Invalid packages.
    2011-05-17 T 20: 32:18: InstallProgress_MessageHandler_kID_Invalid: had kID_Invalid packages.
    2011-05-17 T 20: 32:19: InstallProgress_MessageHandler_kID_Invalid: had kID_Invalid packages.
    2011-05-17 T 20: 32:19: InstallProgress_MessageHandler_kID_Invalid: had kID_Invalid packages.
    2011-05-17 T 20:32:20: InstallProgress_MessageHandler_kID_Invalid: had kID_Invalid packages.
    2011-05-17 T 20:32:20: InstallProgress_MessageHandler_kID_Invalid: had kID_Invalid packages.
    2011-05-17 T 20:32:21: InstallProgress_MessageHandler_kID_Invalid: had kID_Invalid packages.
    2011-05-17 T 20:32:21: InstallProgress_MessageHandler_kID_Invalid: had kID_Invalid packages.
    2011-05-17 T 20:32:21: InstallProgress_MessageHandler_kID_Progress: kID_Progress received packaging as well as the percentage of completion is = 0
    2011-05-17 T 20:32:33: InstallProgress_MessageHandler_kID_Error: WARNING - received kID_Error packet with Switched errorCode errcode pipe == 19
    2011-05-17 T 20:32:33: InstallProgress_MessageHandler_kID_Error: contradictory process is running.block:Adobe Photoshop CS5 (Photoshop.exe)
    2011-05-17 T 20:32:34: UCGetprogress: installation of updates back State for reffId = AdobePhotoshopCS5Support-12.0/12.0.4
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    2011-05-17 T 20:32:34: UCGetprogress: install updates percent return = 0
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    2011-05-17 T 20: 33:16: InstallProgress_MessageHandler_kID_Done: message received from pipe.0 Switched
    2011-05-17 T 20: 33:16: ThreadInstallProgressHandler: IPC channel ending for the progress of the installation
    2011-05-17 T 20: 33:16: ThreadInstallProgressHandler: object of IPC releasing to install progress
    2011-05-17 T 20: 33:16: NotifyResultToInstallerSubSystem: send package with id = 9
    2011-05-17 T 20: 33:17: InstallRequest_MessageHandler_kID_Done: kID_Done from subsystem of the Installer package.
    2011-05-17 T 20: 33:17: InstallRequest_MessageHandler_kID_Done: ThreadInstallProgressHandler thread is finished.
    2011-05-17 T 20: 33:17: UCGetprogress: installation of updates back State for reffId = AdobePhotoshopCS5Support-12.0/12.0.4
    2011-05-17 T 20: 33:17: UCGetprogress: installation of updates return State = 23
    2011-05-17 T 20: 33:17: UCGetprogress: installation of updates back outError = 0
    2011-05-17 T 20: 33:17: UCGetprogress: install updates percent return = 100
    2011-05-17 T 20:33:23: EndUpdateInstallerSubsystem: kID_Done of package sent to the subsystem Installer.
    2011-05-17 T 20:33:23: enter < < TerminateUpdaterCoreIPCAndWaitforThread > >.
    2011-05-17 T 20:33:23: TerminateUpdaterCoreIPCAndWaitforThread: setting the two variable control loop of IPC to false.
    2011-05-17 T 20:33:23: TerminateUpdaterCoreIPCAndWaitforThread: waiting for ThreadInstallRequestHandler finish.
    2011-05-17 T 20:33:23: went into < < AdobeUpdaterWaitOnThread > > API
    2011-05-17 T 20:33:23: InstallRequest_MessageHandler_kID_Invalid: EU kID_Invalid.
    2011-05-17 T 20:33:23: ThreadInstallProgressHandler: IPC channel closing for installation control
    2011-05-17 T 20:33:23: ThreadInstallProgressHandler: purpose of IPC releasing for the control of the installation
    2011-05-17 T 20:33:23: < < AdobeUpdaterWaitOnThread > > back API
    2011-05-17 T 20:33:23: < < TerminateUpdaterCoreIPCAndWaitforThread > > back.
    2011-05-17 T 20:33:23: < < UCTerminate > > ringback whose value = 1
    2011-05-17 T 20:33:23: UpdaterCoreImpl::ShutdownLogFile: call ShutdownESDLogFile()
    2011-05-17 T 20:33:23: < < < Adobe Updater end journal < < <

    2011-05-17 T 20: 51:12: > > > Adobe Updater log Begin > > >
    2011-05-17 T 20: 51:12: UpdaterCoreImpl::InitLogFile: 1.0.0.67 Application Version
    2011-05-17 T 20: 51:12: UpdaterCoreImpl::InitLogFile: option cmdline-> - logFile = C:\Users\workroom\AppData\Local\Adobe\AAMUpdater\1.0\aamu.log
    2011-05-17 T 20: 51:12: UpdaterCoreImpl::InitLogFile: cmdline-> - option logLevel = 2
    2011-05-17 T 20: 51:12: UpdaterCore: < < UCInitialize > > election return with outErr = value > = 0
    2011-05-17 T 20: 51:13: UCProcessPatchProgress: receive Packet ID =. = 0
    2011-05-17 T 20: 51:18: UCProcessPatchProgress: receive Packet ID =. = 9
    2011-05-17 T 20: 51:21: UCProcessPatchProgress: receive Packet ID =. = 13
    2011-05-17 T 20: 51:21: UCProcessPatchProgress: receipt from Installer correction with exit code valeur7
    2011-05-17 T 20: 51:21: UCGetprogress: installation of updates back State for reffId = AdobePhotoshopCS5Support-12.0/12.0.3
    2011-05-17 T 20: 51:21: UCGetprogress: installation of updates return State = 44
    2011-05-17 T 20: 51:21: UCGetprogress: installation of updates back outError = 7
    2011-05-17 T 20: 51:21: UCGetprogress: install updates percent return = 0
    2011-05-17 T 20: 51:25: call back to < < UCTerminate > > which the value = 1
    2011-05-17 T 20: 51:25: UpdaterCoreImpl::ShutdownLogFile: call ShutdownESDLogFile()
    2011-05-17 T 20: 51:25: < < < Adobe Updater end journal < < <

    wr2010 wrote:

    the update of the clean version 12.0 of Photoshop works now and I got a 12.0.4 version.

    But what about updates before (12.0.1/2/3)?  Should I install them too?

    # Updates are always cumulative.

    You are perfectly up-to-date.

    -Christmas

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  • problem with update of Adobe Photoshop CC

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    Carlos Vilas!cid_A6A3C40595E04398B57EF2563DD9CC44@UserPC.png

    reset your preferences - https://forums.adobe.com/thread/375776

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    NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free AND download/run the removal tool appropriate prior to installing the updates, Windows Service Packs or IE upgrades AND BEFORE installing your new anti-virus application.

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         FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    McAfee Consumer product removal tool
         http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

    See also:

    Risks & benefits of P2P file sharing
    http://www.Microsoft.com/protect/data/downloadfileshare/filesharing.aspx
    http://blogs.technet.com/MMPC/archive/2008/10/06/the-cost-of-free-software.aspx

    Measures to help prevent spyware
    http://www.Microsoft.com/security/spyware/prevent.aspx

    Measures to help prevent computer worms
    http://www.Microsoft.com/security/worms/prevent.aspx

    Avoid fake security software!
    http://www.Microsoft.com/security/antivirus/rogue.aspx

    If you need additional assistance with the clean install, please start a new thread in this forum: http://social.answers.microsoft.com/Forums/en-US/vistarepair/threads

    If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.

    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

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