problem with update of Adobe Photoshop CC

Hello!

I have some problems with the release of Adobe Photoshop CC.

The problem is that I paid twice for the trial. But he not updated and does not work in all cases.

I tried to disconnect the account that several times but it didn't work.

Please someone help me with this problem.

I have the Mac Book pro 10.10.4 version.

I really appreciate it.

Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

Tags: Adobe

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    2011-05-17 T 20: 30:33: ThreadInstallRequestHandler: create the new IPC object for the control of the installation
    2011-05-17 T 20: 30:33: ThreadInstallRequestHandler: IPC channel of initialization for the control of the installation
    2011-05-17 T 20: 30:33: ThreadInstallRequestHandler: freeing kSyncUpdaterCoreIPCInitializationWaitKey lock after the IPC channel.
    2011-05-17 T 20: 30:33: ThreadInstallRequestHandler: front kSyncUpdaterCoreIPCRecvPacketWaitKey Lock acquisition to re boot IPC channel.
    2011-05-17 T 20: 30:33: LaunchUpdateInstallerAsAdmin: UpdateInstaller utility path is: = C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\core\... \UWA\Adobe application Manager (Updater) .exe
    2011-05-17 T 20: 30:33: LaunchUpdateInstallerAsAdmin: sCmdLineArgs1 is: = - mode = take
    2011-05-17 T 20: 30:33: LaunchUpdateInstallerAsAdmin: sCmdLineArgs2 is: =-appDataDir=C:\Users\workroom\AppData\Local\Adobe\AAMUpdater\1.0
    2011-05-17 T 20: 30:33: LaunchUpdateInstallerAsAdmin: sCmdLineArgs3 is: = - deploymentEnginePath = C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\core\... \DWA\Setup.exe
    2011-05-17 T 20: 30:33: entered < < AdobeUpdaterCreateNewProcess > > API
    2011-05-17 T 20: 30:33: AdobeUpdaterCreateNewProcess: about to launch the executable to = \Common C:\Progm files (x 86)...
    2011-05-17 T 20: 30:33: AdobeUpdaterCreateNewProcess: Working Dir will be = C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\core\... \UWA
    2011-05-17 T 20: 30:41: AdobeUpdaterCreateNewProcess: executable launch was a success.
    2011-05-17 T 20: 30:41: < < AdobeUpdaterCreateNewProcess > > back API
    2011-05-17 T 20: 30:41: LaunchUpdateInstallerAsAdmin: UpdateInstaller launch successfully.
    2011-05-17 T 20: 30:41: StartUpdateInstallerSubsystem: freeing kSyncUpdaterCoreIPCRecvPacketWaitKey Lock.
    2011-05-17 T 20: 30:41: StartUpdateInstallerSubsystem: acquisition of kSyncUpdaterCoreIPCInitializationWaitKey Lock before the IPC channel.
    2011-05-17 T 20: 30:41: StartUpdateInstallerSubsystem: front kSyncUpdaterCoreIPCAckPacketWaitKey Lock acquisition to re boot IPC channel.
    2011-05-17 T 20: 30:41: InstallRequest_MessageHandler_kID_Ack: received kID_Ack of the subsystem of the Installer package.
    2011-05-17 T 20: 30:41: StartUpdateInstallerSubsystem: ACK received subsystem update installation for initialization.
    2011-05-17 T 20: 30:41: < < UCDownloadUpdates > > call back with the value outErr = 0
    2011-05-17 T 20: 30:41: ThreadDownloadUpdates: download the installer to update refID: AdobePhotoshopCS5Support-12.0/12.0.4
    2011-05-17 T 20: 32:13: ThreadDownloadUpdates: certificate course based verification of signature for the downloaded installation program
    2011-05-17 T 20: 32:14: ThreadDownloadUpdates: Validation for the installer downloaded: PAST
    2011-05-17 T 20: 32:14: UCGetprogress: (B) download thread is finished and is properly closed.
    2011-05-17 T 20: 32:14: UCGetprogress: download of updates back State for reffId = AdobePhotoshopCS5Support-12.0/12.0.4
    2011-05-17 T 20: 32:14: UCGetprogress: download of updates return State = 22
    2011-05-17 T 20: 32:14: UCGetprogress: download of updates back outError = 0
    2011-05-17 T 20: 32:14: UCGetprogress: updates download return percentage = 100
    2011-05-17 T 20: 32:14: UCIsSelfUpdateAvailable: function returned with value = > = 0
    2011-05-17 T 20: 32:14: UCIsSelfUpdateAvailable: BOB is downloaded = > = 0
    2011-05-17 T 20: 32:14: check the updates has been completed successfully.
    2011-05-17 T 20: 32:14: UCGetprogress: (B) download thread is finished and is properly closed.
    2011-05-17 T 20: 32:14: UCGetprogress: download of updates back State for reffId = AdobePhotoshopCS5Support-12.0/12.0.4
    2011-05-17 T 20: 32:14: UCGetprogress: download of updates return State = 22
    2011-05-17 T 20: 32:14: UCGetprogress: download of updates back outError = 0
    2011-05-17 T 20: 32:14: UCGetprogress: updates download return percentage = 100
    2011-05-17 T 20: 32:14: UCIsSelfUpdateAvailable: function returned with value = > = 0
    2011-05-17 T 20: 32:14: UCIsSelfUpdateAvailable: BOB is downloaded = > = 0
    2011-05-17 T 20: 32:14: UCInstallUpdates: (B) UCIsSelfUpdateAvailable API returns the value = 0
    2011-05-17 T 20: 32:14: UCInstallUpdates: shipping facility requires the installer to update for reffID =-reffIDs=AdobePhotoshopCS5Support-12.0/12.0.4
    2011-05-17 T 20:32:15: InstallRequest_MessageHandler_kID_Progress: receipt UNPACKING progress % == 3
    2011-05-17 T 20: 32:17: InstallRequest_MessageHandler_kID_Progress: receipt UNPACKING progress % == 9
    2011-05-17 T 20: 32:18: InstallRequest_MessageHandler_kID_SwitchPipe: UpdateRefID = AdobePhotoshopCS5Support-12.0/12.0.4| Update of Photoshop to Photoshop CS5 12.0.4
    2011-05-17 T 20: 32:18: InstallRequest_MessageHandler_kID_SwitchPipe: last UNPACKING percent (after switch) so that any progress is 13
    2011-05-17 T 20: 32:18: entered < < AdobeUpdaterCreateThread > > API
    2011-05-17 T 20: 32:18: < < AdobeUpdaterCreateThread > > back API
    2011-05-17 T 20: 32:18: ThreadInstallProgressHandler: create new IPC object for progress for install progress
    2011-05-17 T 20: 32:18: ThreadInstallProgressHandler: IPC channel of initialization for the progress of the installation
    2011-05-17 T 20: 32:18: InstallProgress_MessageHandler_kID_Invalid: had kID_Invalid packages.
    2011-05-17 T 20: 32:18: InstallProgress_MessageHandler_kID_Invalid: had kID_Invalid packages.
    2011-05-17 T 20: 32:19: InstallProgress_MessageHandler_kID_Invalid: had kID_Invalid packages.
    2011-05-17 T 20: 32:19: InstallProgress_MessageHandler_kID_Invalid: had kID_Invalid packages.
    2011-05-17 T 20:32:20: InstallProgress_MessageHandler_kID_Invalid: had kID_Invalid packages.
    2011-05-17 T 20:32:20: InstallProgress_MessageHandler_kID_Invalid: had kID_Invalid packages.
    2011-05-17 T 20:32:21: InstallProgress_MessageHandler_kID_Invalid: had kID_Invalid packages.
    2011-05-17 T 20:32:21: InstallProgress_MessageHandler_kID_Invalid: had kID_Invalid packages.
    2011-05-17 T 20:32:21: InstallProgress_MessageHandler_kID_Progress: kID_Progress received packaging as well as the percentage of completion is = 0
    2011-05-17 T 20:32:33: InstallProgress_MessageHandler_kID_Error: WARNING - received kID_Error packet with Switched errorCode errcode pipe == 19
    2011-05-17 T 20:32:33: InstallProgress_MessageHandler_kID_Error: contradictory process is running.block:Adobe Photoshop CS5 (Photoshop.exe)
    2011-05-17 T 20:32:34: UCGetprogress: installation of updates back State for reffId = AdobePhotoshopCS5Support-12.0/12.0.4
    2011-05-17 T 20:32:34: UCGetprogress: installation of updates return State = 45
    2011-05-17 T 20:32:34: UCGetprogress: return outError = 19 updates installation
    2011-05-17 T 20:32:34: UCGetprogress: install updates percent return = 0
    2011-05-17 T 20: 32:51: UCUserAction: kID_RequestResume sending installation package launched via Updater.
    2011-05-17 T 20: 32:57: InstallProgress_MessageHandler_kID_Progress: kID_Progress received packaging as well as the percentage of completion is = 75
    2011-05-17 T 20: 33:07: InstallProgress_MessageHandler_kID_Progress: kID_Progress received packaging as well as the percentage of completion is = 91
    2011-05-17 T 20: 33:16: InstallProgress_MessageHandler_kID_Done: received kID_Done packet Switched pipe.
    2011-05-17 T 20: 33:16: InstallProgress_MessageHandler_kID_Done: errorcode from Switched pipe. = 0
    2011-05-17 T 20: 33:16: InstallProgress_MessageHandler_kID_Done: message received from pipe.0 Switched
    2011-05-17 T 20: 33:16: ThreadInstallProgressHandler: IPC channel ending for the progress of the installation
    2011-05-17 T 20: 33:16: ThreadInstallProgressHandler: object of IPC releasing to install progress
    2011-05-17 T 20: 33:16: NotifyResultToInstallerSubSystem: send package with id = 9
    2011-05-17 T 20: 33:17: InstallRequest_MessageHandler_kID_Done: kID_Done from subsystem of the Installer package.
    2011-05-17 T 20: 33:17: InstallRequest_MessageHandler_kID_Done: ThreadInstallProgressHandler thread is finished.
    2011-05-17 T 20: 33:17: UCGetprogress: installation of updates back State for reffId = AdobePhotoshopCS5Support-12.0/12.0.4
    2011-05-17 T 20: 33:17: UCGetprogress: installation of updates return State = 23
    2011-05-17 T 20: 33:17: UCGetprogress: installation of updates back outError = 0
    2011-05-17 T 20: 33:17: UCGetprogress: install updates percent return = 100
    2011-05-17 T 20:33:23: EndUpdateInstallerSubsystem: kID_Done of package sent to the subsystem Installer.
    2011-05-17 T 20:33:23: enter < < TerminateUpdaterCoreIPCAndWaitforThread > >.
    2011-05-17 T 20:33:23: TerminateUpdaterCoreIPCAndWaitforThread: setting the two variable control loop of IPC to false.
    2011-05-17 T 20:33:23: TerminateUpdaterCoreIPCAndWaitforThread: waiting for ThreadInstallRequestHandler finish.
    2011-05-17 T 20:33:23: went into < < AdobeUpdaterWaitOnThread > > API
    2011-05-17 T 20:33:23: InstallRequest_MessageHandler_kID_Invalid: EU kID_Invalid.
    2011-05-17 T 20:33:23: ThreadInstallProgressHandler: IPC channel closing for installation control
    2011-05-17 T 20:33:23: ThreadInstallProgressHandler: purpose of IPC releasing for the control of the installation
    2011-05-17 T 20:33:23: < < AdobeUpdaterWaitOnThread > > back API
    2011-05-17 T 20:33:23: < < TerminateUpdaterCoreIPCAndWaitforThread > > back.
    2011-05-17 T 20:33:23: < < UCTerminate > > ringback whose value = 1
    2011-05-17 T 20:33:23: UpdaterCoreImpl::ShutdownLogFile: call ShutdownESDLogFile()
    2011-05-17 T 20:33:23: < < < Adobe Updater end journal < < <

    2011-05-17 T 20: 51:12: > > > Adobe Updater log Begin > > >
    2011-05-17 T 20: 51:12: UpdaterCoreImpl::InitLogFile: 1.0.0.67 Application Version
    2011-05-17 T 20: 51:12: UpdaterCoreImpl::InitLogFile: option cmdline-> - logFile = C:\Users\workroom\AppData\Local\Adobe\AAMUpdater\1.0\aamu.log
    2011-05-17 T 20: 51:12: UpdaterCoreImpl::InitLogFile: cmdline-> - option logLevel = 2
    2011-05-17 T 20: 51:12: UpdaterCore: < < UCInitialize > > election return with outErr = value > = 0
    2011-05-17 T 20: 51:13: UCProcessPatchProgress: receive Packet ID =. = 0
    2011-05-17 T 20: 51:18: UCProcessPatchProgress: receive Packet ID =. = 9
    2011-05-17 T 20: 51:21: UCProcessPatchProgress: receive Packet ID =. = 13
    2011-05-17 T 20: 51:21: UCProcessPatchProgress: receipt from Installer correction with exit code valeur7
    2011-05-17 T 20: 51:21: UCGetprogress: installation of updates back State for reffId = AdobePhotoshopCS5Support-12.0/12.0.3
    2011-05-17 T 20: 51:21: UCGetprogress: installation of updates return State = 44
    2011-05-17 T 20: 51:21: UCGetprogress: installation of updates back outError = 7
    2011-05-17 T 20: 51:21: UCGetprogress: install updates percent return = 0
    2011-05-17 T 20: 51:25: call back to < < UCTerminate > > which the value = 1
    2011-05-17 T 20: 51:25: UpdaterCoreImpl::ShutdownLogFile: call ShutdownESDLogFile()
    2011-05-17 T 20: 51:25: < < < Adobe Updater end journal < < <

    wr2010 wrote:

    the update of the clean version 12.0 of Photoshop works now and I got a 12.0.4 version.

    But what about updates before (12.0.1/2/3)?  Should I install them too?

    # Updates are always cumulative.

    You are perfectly up-to-date.

    -Christmas

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