Process of Runaway on IE for Windows 7
4 GB memory, computer HP Windows 7 64-bit-recently when using IE for Outlook e-mail, process increase for an hour or two to 700 000 k processes and everything slows to a crawl, including use or Microsoft Word.
If I use Outlook (from Microsoft Office) for e-mail, with IE not activated, all is well.
I need a solution! Help, please!
Thank you!!
Hello Robin,.
Thanks for posting your question on the Forum of the Microsoft community.
I understand how it could be frustrating when things do not work as expected. Please, I beg you, don't worry I'll try my best to resolve the issue.
I would like to know some information about the problem so that we can help you further.
1. have you tried to check the number on the other browser?
2 what anti-virus is installed on the computer?
3 face a similar problem on another site?
Method 1: Try to reset internet explore and check the number.
Change or reset Internet Explorer settings
http://Windows.Microsoft.com/en-us/Internet-Explorer/reset-IE-settings#IE=ie-11
Warning: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings. Reset Internet Explorer is not reversible, and all the previous settings are lost after reset.
Method 2: If the problem does not solve try disabling add-ons and check the issue.
Add - ons are apps that Internet Explorer uses to interact with the content of web videos and games. Toolbars and extensions are also types of modules. Some common modules are Adobe Flash, Quicktime and Silverlight. Several add-ons are pre-installed in Internet Explorer, but most must be downloaded from the Internet. Add-ons - usually require that you give your permission before they are installed on your computer. However, some could be installed without your knowledge. This can happen if the add-on was part of another program that you have installed.
Manage Add-ons in Internet Explorer
http://Windows.Microsoft.com/en-us/Internet-Explorer/Manage-Add-ons#IE=ie-11-win-7
If the problem does not occur after that disabling modules try to activate add - ons one by one and check the issue.
Hope this information is helpful and let us know if you need more assistance. We will be happy to help you.
Thank you.
Tags: Windows
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DynamicSig [23]. Name = additional Information 2
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DynamicSig [24]. Value = f371
DynamicSig [25]. Name = additional Information 4
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Application failed application svchost.exe, version 6.0.6001.18000, time stamp 0x47918b89, failed module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception 0xc0000005, offset error 0x0004714e, process 0x7cc id code, start on time 0x01cbbafdcd8a8edc.
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==================================================
Dump file: Mini012311 - 01.dmp
Crash time: 23/01/2011 08:02:10
Bug Check String: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug check code: 0x000000d1
Parameter 1: 0x00000a54
Parameter 2: 0x00000002
Parameter 3: 0x00000000
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Product name: Intel Matrix Storage Manager driver
Company: Intel Corporation
File version: 8.5.0.1032
Processor: 32-bit
Computer name:
Full path: C:\Windows\Minidump\Mini012311-01.dmp
Number of processors: 2
Main version: 15
Minor Version: 6002
Size of the dump file: 138 424
==================================================The drivers loaded in the memory range were:
==================================================
File name: iaStor.sys
Stack address: iaStor.sys + 4349 a
Address: 0 x 83009000
Address: 0x830e2000
Size: 0x000d9000
Time stamp: 0x4883d53b
Time warp: 2008-07-20 19:15:55
Product name: Intel Matrix Storage Manager driver
Description of the file: Intel Matrix Storage Manager driver - ia32
File version: 8.5.0.1032
Company: Intel Corporation
Full path: C:\Windows\system32\drivers\iaStor.sys
====================================================================================================
File name: ndis.sys
Stack address: ndis.sys + ce3b5
Address: 0 x 83201000
Address: 0x8330c000
Size: 0x0010b000
Time stamp: 0x49e02080
Channel time: 2009-04-10 23:45:52
Product name: Microsoft® Windows® Operating System
File description: driver NDIS 6.0 wrapper
File version: 6.0.6002.18005 (lh_sp2rtm.090410 - 1830)
Company: Microsoft Corporation
Full path: C:\Windows\system32\drivers\ndis.sys
====================================================================================================
File name: ntkrnlpa.exe
Stack address: ntkrnlpa.exe + b40e0
Address: 0x82a3f000
Address: 0x82df8000
Size: 0x003b9000
Time stamp: 0x4c0e557c
Time string: 08/06/2010 09:36:44
Product name: Microsoft® Windows® Operating System
File description: NT kernel & system
File version: 6.0.6002.18267 (vistasp2_gdr.100608 - 0458)
Company: Microsoft Corporation
Full path: C:\Windows\system32\ntkrnlpa.exe
==================================================Hey Joe,
I see that you have updated your drivers.
Have you updated your chipset for this PC drivers?
Are you overclocking PC or running a RAID configuration?
I suggest to remove all external devices during the diagnostic process, except the keyboard, mouse and monitor.
If you think this error is with IE, you can try running it without Add - ons.
Alternatively, you can try to reset the Internet Explorer settings.
Here is some information on this process:
http://support.Microsoft.com/kb/923737
You can also check your profile for corruption:
http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile
Chris
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
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