Prompting to update the drivers with older versions of HP

My HP Support Assistant gave me a notice this morning that I had updates that should be installed.  I opened it and tried to install the recommended updates as I normally would without having to pay a lot of attention to what the updates were.  When I received a message 'Complete', I assumed that all installed successfully.  However, the Support assistant always recommend to install the same 4 updates.

I then ran that Windows update to see if it would pick up the same recommended driver updates, and recommended update Realtek... that I then downloaded and installed successfully. (screenshot below)

I rebooted the PC and returned to the HP Support Assistant to check updates again see if the Realtek update would be absent.  But he was always showing as an update with the same other 3.  I tried to download/install each update individually.  Updates failed, and the Synaptics Touchpad driver gave me a warning that says «a newer version is installed...» ', so that updating technically has not failed, but support assistant tells me that it needs to be updated.  See screenshots.

Also note that I checked that my version of HP Support Assistant is the latest version available.

I thought that my next step would be to try the HP support website to see if the updates can be installed successfully there.  I ran the scan of web on my laptop and got the following results.  Note that the update Realtek is here for a reason, while it still appear in the support Wizard

If the release date is correct for each recommended, and then for some reason any update I'm being invited to install older versions of the driver.  I tried to install each update anyway.  When you start the extraction of the file for each update, a guest would come in telling me that the files already existed (because I have probably installed these versions at the time where they were released).  I chose to replace files anyway.

I received a warning while doing the update Broadcom that says "OS not supported", so that the update failed.  And even once when installing the Synaptics Touchpad driver I got a warning that «a newer version is installed...» ', which suggests that, in fact, I was trying to install an older version of the driver.

Intel to date seemed to work, but it still shows as requiring updates when I perform another web analysis.

I hope someone can tell me what is happening.

Hi Boss1022,

Even if you have a recent version of HP Support Assistant, I would recommend probably uninstall and reinstall the latest version with a new download of;

http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

What can happen, is that the HPSA has lost track of what drivers and updates are installed and which are the most common recommended, probably due to corruption in the databases it uses.  Uninstalling and reinstalling is the simplest solution.  You can find instructions to uninstall HPSA down Troubleshooting HP Support Assistant (Windows 7).

If this does not work, after back and we can get more involved solutions.

R

Tags: Notebooks

Similar Questions

  • Remove the compatibility with older Versions of Adobe Acrobat

    I'm trying to scan hundreds of documents as PDF files using Adobe Acrobat Pro 9.5.5. I'm on Mac, the latest version of El Capitan and find that Preview 8.1, the PDF Viewer integrated for OS X, has difficulties to open a portion of my scanned documents. Interestingly, the only ones who have color in them. Black and white analysis open very well. I think it's an Apple problem, and not what I'm here for.

    Anyway, I went back to PDF it wasn't opening and Acrobat to remove compatibility with earlier versions of Acrobat. I kept compatibility with "Acrobat 4.0 and later versions. After that the file opened without problem in the preview. I noticed that the quality of the new PDF degraded slightly when I removed the compatibility. I guess that's because Acrobat must perform a new rendering of the PDF file.

    Is there a way I can create a PDF file to a JPEG file that is only compatible with versions 4.0 and later? I rather do pretty early in my workflow, and then go back and remove the compatibility and degrade image quality.

    Thank you!

    Hi Link648099,

    First thing, Acrobat 9 is not compatible with Mac El Capitan.

    The PDF created in Acrobat 9 shouldn't be compatible with version 4, please check the levers of the compatibility of the https://acrobatusers.com/tutorials/understanding-pdf-compatibility-levels PDF

    Kind regards

    Nicos

  • How to restore a bios? accidentally flashed my dm4-2070us by updating the drivers

    How to restore a bios? accidentally flashed my dm4-2070us while update the drivers with insydeflash, ran the configuration automatically thing and my phone then froze... when I type with my keyboard keys don't work to register and there is an occasional clicking sound coming from the touchpad... I would return my dm4-2070us for a new? is it possible to restore my bios? is the damaged mobo etc should I change just for a new?

    If you can exchange it for another, it would be the best thing to do. There are some things to try to save the BIOS, but most of the time, they do not work.

    Do you have important files on the hard drive, there is a way to save those?

    It is also:

    http://h30434.www3.HP.com/T5/notebook-operating-systems-and/bricked-machine-after-BIOS-update/TD-p/679987

  • Ive been using Premiere Pro, After Effects and Photoshop for a while now with creative cloud, but since I've updated the 2015 After effects version, it is said that it is a trail version? But when I go on the creative menu cloud and look at apps it j

    Ive been using Premiere Pro, After Effects and Photoshop for a while now with creative cloud, but since I've updated the 2015 After effects version, it is said that it is a trail version? But when I go on the creative menu cloud and look at apps it just said up to date, any ideas on this?

    Hello Cam,

    Please check the help below document:

    Applications creative Cloud back in test mode after an update until 2015 for CC

    Kind regards

    Sheena

  • update the drivers of yoga are very old?

    I have laptop 2 13 Yoga...

    I have downloaded/installed new driver for my laptop from lenovo.com

    Once installed (driver genius proffesional)... When the scanner for the new driver gives me 9 new update for the driver

    then installed (drivermax) to verify that this driver are in need of an update and it also gives me 9 update to the same drivers...

    Yet once I open my computer cell phone supprt page and copmare drivers version with versions of drivermax me game...

    I found this version of drivermax drivers are more recent than the laptop support page

    Why the lenovo is too slow for the update to the new version?

    First of all, get rid of drivermax. I have tried in the past and it is not all it is cracked up to to be.

    Drivers Lenovo provides are tested to work with combinations of material not only a single chip.

    For example, the video chip may have a dozen drivers on its own. But you add to it a certain processor and the number drops to 3, add a certain audio chip and drops numbers 1. You may be able to get other drivers to work, but they can cause a problem with other hardware on your computer. It is not that Lenovo is slow to update the drivers, is that after a period of time that certain combinations of materials are no longer used because they got too old. This can happen after a very short period of time.

  • What other ways can I update the drivers of my laptop successfully?

    Troubleshooting failed to automatically solve all problems.

    Universal Serial Bus (USB) controller is not a driver

    Universal Serial Bus (USB) controller is not a driver

    Base system device is not a driver

    Base system device is not a driver

    BCM20702A0 is not a driver
    Keyboard_Filter_01 is not a driver
    My laptop is HP ProBook 4445 s, please help.

    Hello

    1. How have you tried to install the drivers for HP ProBook 4445 s?

    2. what steps/troubleshooting troubleshooting have you tried?

    3 are you facing any problem to install the devices and the drivers on your computer?

    4. have you made a recent software or hardware changes to the system?

    You can try to use the Windows updates to update the drivers or try to install the latest version of all the device drivers available for the exact model of your laptop on you referring to the HP Web site.

    For more information, see the articles:

    Automatically get recommended drivers and updates for your hardware

    What to do when a device is not installed correctly

    Hope the helps of information. Let us know if you need help with Windows related issues. We will be happy to help you.

  • Satellite Pro L300 upgraded to Win8 but I would like to update the drivers

    I have upgraded to Windows 8, but I found the Wifi adapter needs to be reset frequently (it seems to be without a cause) - Troubleshooting Windows 8 solves it by resetting the adapter, but I thought there will be a fix for this?

    When I tried to update the drivers I found that the L300 is not (in the not extensible or expandable lists)-is the L300 compatible in this respect by another model? Or can you suggest how to update all the drivers of Toshiba for this model.

    Thank you

    Your Satellite Pro is the model of laptop old enough and not supported for Win8.
    It is difficult to find drivers for the notebook not supported models and old.

    Problem is that if you make the decision to do so anyway you are on your own and can be all just lucky if everything works properly.
    > is the L300 compatible in this respect by another model?
    It is not easy to give you the right answer. What needs to be done is to compare each hardware component important as chipset, GPU, chip sound, LAN/WLAN with other models and see if some Win8 drivers are available. It is not so easy.

    For example: Toshiba Satellite pro L300 offers 4 different hardware platforms. One you have? What is the model number of your machine?

  • How do I update the drivers and BIOS on Satellite P300?

    I had problems with my wifi, and as my partners laptop works very well, it has been suggested that I might need to update the drivers and/or BIOS.

    I tried to do, but where do you download the BIOS/driver updates?
    It is right by default in 'my documents', is here and does nothing?
    After downloading, how can I make sure my notebook 'takes' updates?
    As you can see, I'm not too technical so all the simpletons terms advice please...

    Thank you.

    Hi mate

    Have you seen the category of forum here in the forum called: s how do?
    There I found this HowTo:
    http://forums.computers.Toshiba-Europe.com/forums/Ann.jspa?annID=60

    This should help you!

  • We need to update the drivers... Where can I get these and free would be great

    We picked up a nice all-in-one Photosmart C7200 series and run Windows 7 x 64 we need to update the drivers where I can get these and without would be great, I looked on the web, but I find virus and pilot will post that costs $ 40 and then I can download the drivers (I assume) this printer is clean looking again , but I guess that it is older that Windows 7 any help would be very appreciated

    Hi woodbywallace

    http://h30639.www3.HP.com/pub/softlib/software11/COL30662/MP-76036-1/PS_AIO_02_Net_Full_Win_WW_130_140.exe

    311,96 M
  • Impossible to update the drivers of Webcam on Toshiba Satellite A 200

    Original title: I download driver for my web cam, have a toshiba satellite 200 and cannot install it on my pc, why can't I install and went was afer I formatet my pc

    Remember - this is a public forum so never post private information such as numbers of mail or telephone!

    Ideas:

    • You have problems with programs
    • Error messages
    • Recent changes to your computer
    • What you have already tried to solve the problem

    Hi pabj56,

    1. using a built-in webcam?

    2. what exactly happens when you try to install the drivers?

    3. you receive error messages or codes?

    You can try to update the drivers from Device Manager and check if it helps.

    a. Click Start, type devmgmt.msc and press to enter.

    b. device Imaging Expand and right click on the device and select update.

    Check out the link:

    Update drivers: recommended links

    http://Windows.Microsoft.com/en-us/Windows-Vista/update-drivers-recommended-links

    You can also check the following links to support Toshiba and try to download the drivers and the same day.

    http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/home.jsp?NAV=download

    Camera Chicony for Windows Vista 32 bit software

    Details of the driver - Toshiba

    Hope this information is useful.

    Jeremy K
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • I tried to update the drivers that I used my motherboard Asus drive and some how it changes some firmware on the operating system

    OK, my problem is that I don't have a PC before generation. It is a custom build. A week ago while I was trying to update the drivers, I used my motherboard Asus drive and some how it changes some firmware on the operating system. now that is fixed. and now, just yesterday I downloaded the Windows Essentrils to win mail. This morning I woke up and started my PC and I get a red screen saying that some unauthorized to the firmware change has been done to solve this problem, I think I have to erase my hard drive and re to stall my win 7. and how do I do with the disc because it is a refurbished lic. Windows Essentials

    Yes

    Boot from the Windows 7 DVD

    Click Install now

    Accept the license agreement

    When the option is displayed to select a type of installation, click (Custom advanced)

    Click on drive Options

    Select the disc/s click on Delete

    Click new

    Click on apply

    Click OK

    Click Format, and then click next to proceed with the installation

  • How will I know if I need to update windows drivers? I continue to receive messages to update the drivers. Don't know if it's microsoft or something.

    I get messages that I need to update the drivers.  Don't know if it's the Microsoft or someone else.  How will I know if I need to update the drivers?

    Thank you

    MS victory do not harass allows you to install the drivers, any notification comes from a third-party utility.

    Have you installed third-party type maintenance programs?

    I would suggest to scan the PC for malware with this utility free http://www.malwarebytes.org/antimalware/

    If you need to update all system drivers depends on if you encounter any problems, in general, if you're not, it is useless

    Pilots are obtained from your PC manufacturers support site, if a brand PC

  • I bought a computer that has been renovated and the owner said that he has updated the computer with Windows 7, but the computer is now ask for an activation code.

    I need help to activate my computer but I don't have the code. I bought a computer that has been renovated and the owner said that he has updated the computer with Windows 7, but the computer is now ask for an activation code. I tried to contact the guy but he won't answer. Is it possible to check the activation without the code? I need help and do not want to pay a hundred dollars more.

    Is there a COA sticker that is attached to the machine?

    If so, check to see what edition and version of Windows machine is licensed to:

    COA certificate of authenticity:

    http://www.Microsoft.com/howtotell/content.aspx?PG=COA

    ??

    What is the certificate of authenticity for Windows?

    http://Windows.Microsoft.com/en-us/Windows7/what-is-the-Windows-certificate-of-authenticity

    Also:

    Please run the Microsoft Genuine Diagnostics Tool then copy and paste the results into an answer here for further analysis:
    http://go.Microsoft.com/fwlink/?LinkId=52012

  • Cannot update the drivers on the XPS 8700

    I just bought a Dell XPS 8700 from Best Buy last Wednesday, and now I have implemented and I tried to update the drivers from the product running. After the execution of system analysis it says that I need two drivers updated so I accepted and installed but when I restarted my computer and rerun the analysis system he says that the same two drivers are still needed. I installed these two drivers, four times and they are not yet installed.

    Can someone tell me what is happening and how to fix this. These are the two drivers.

    8111E Realtek network driver

    Intel Chipset Software Installation Utility

    You can install the latest Intel Chipset Device Software/Utility Intel Chipset Installation here:

    https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-

    Try the Realtek NIC of the 2720 XPS which is the 8.18.621.2013 version (newer than proposed 8.018 on XPS 8700 page):

    http://downloads.Dell.com/FOLDER01681148M/1/2720_Network_Driver_JMHJC_WN_8.18.621.2013_A00.exe

  • Insert/update the column with the clob data type

    Hi all

    ORCL Version: 11g.

    I have a table with the clob data type.

    Test12

    (col1 clob);

    I'm trying to insert/update to update the column with more than 4000 characters.

    But due to the limitation of tank 4000, I could not Insert/Update.

    Need your help in resolving this issue.

    THX

    Rod.

    The limit of 4000 characters is incorrect.  That pertains only to the varchar2 data type.  A clob can hold more than 4 G.

    Here is an example that shows how to insert it, I found...

    Otherwise, here is a way 'dirty' to do.

    insert into your_table (COLA, COLB)

    values

    (PRIMARY_KEY, PART 1 OF DATA)

    ;

    Update your_table

    Define COLB = COLB | PART 2 OF BIG DATA

    where COLA = PRIMARY_KEY;

    Update your_table

    Define COLB = COLB | PART 3 OF BIG DATA

    where COLA = PRIMARY_KEY;

    .. and so on...

    I don't know that I personally recommend the second style...  But he could do the job.

Maybe you are looking for