Question of presentation SX20

Hi all

We have a SX20 behaving strange while someone shares/present the contents of the remote location.

When the remote site is sharing the content first, the local site with the Sx20 is not able to receive the content. To make it work, the SX20 site must share first, and after that the two sites can share content without problem.

Have a hard time to isolate the problem, we tried to change cables and a factory reset, but nothing has worked. Any help is very appreciated.

Software version: TC7.3.3.c84180a

Installed options: DualDisplay

High definition

NaturalPresenter

Thank you

One-way content is usually a firewall issue.  Have you checked that the firewalls between the two ends are corretcly configured to allow media streams.  With the fact that you can get it to work by opening the ports from one end, sounds much like there is some incoming block.

Otherwise, we will need a little more detail on the configurations at each end.  Do you have the details on what is endpoint end?  Is that what this SX20 another, or something else?  Call control mechanisms are in place at both ends (VCS, CUCM, autonomous)?  Which protocol of appeal are used (H.323 or SIP)?

Wayne
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