Re: How to do a reset on an Officejet 6600 e-all-in-one C155A
I can't use the screen touch because it allways says, missing or doesn't have a printhead with the installation catriages in, and it will not identify new catriages.
Hello @bk85,
Welcome to the Forums of HP Support!
I understand that you get the message "Missing or has no print head" on the front panel of your HP Officejet 6600 e-all-in-one printer. I want to offer my help now to resolve this error message. Now, you specify in your message that you get this error message while using the configuration of your printer cartridges. If your printer has never been used before you need to use cartridges Setup to initialize the print head system in your printer. However, if you have used the HP Officejet 6600 in the past with cartridges installation, you can use new cartridges without problem in your machine. In saying this, the print head message you get refers to the part that the cartridges will fit. The printhead "reads" the cartridges and put the ink on the page. If the print head is defective in your printer, new cartridges will not solve this problem. On the contrary, a replacement of the entire unit may be needed as the print head is a non-replaceable element in your printer.
Can I have it please click here to access the troubleshooting step designed to resolve this error message. If the error persists after completing a replacement printer reset would be necessary. If you need a replacement, I highly recommend contact our telephone Support queue to explore the additional hardware options.
HP Technical Support can be reached at the: 800-474-6836.
If you do not live in the United States / Canada region, please click the link below to get help from your region number.
Please let me know if the reset solves the printhead error you receive. Good luck!
Tags: HP Printers
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