Re: My Adobe CS6 suddenly expired license

Total SCAM.  Like everyone, I bought CS6 three years ago.  I disabled it from an old laptop and when I tried to reinstall on a new laptop I got notice that my product key has been revoked.  After nearly 3 hours back and forth, including providing proof of purchase (it was a challenge because 3 years ago), I was assured that my license agreement was "perpetual", but that they could not reactivate or give me a new product key.  Then they Adobe rep said it was a counterfeit copy that was BS. Then he (Sumat) says that the company I bought the product wasn't "authorized dealer Adobe."  I contacted the company during a chat, and they confirmed that they are.  Then when I asked to speak to a supervisor he gave me a number to call.  I called him.  After another long go round they told me they couldn't help me, but the 'cat' operator would reactivate my code.  I went back to the cat and they kept giving me the runaround and do not resolve the issue.  Completely dishonest and fraudulent business practices to the customer. If there is a class action against Adobe I want to be a part.  I saved my chat logs and would be happy to offer them as proof that Adobe is scamming customers.

Branch to a new discussion in the last update carried out since January 2016.

Magma2 I'm sorry that you're having trouble using your serial number of Creative Suite 6.  Have you been able to register the serial number under your account?  You can find details on how to locate and register, your serial number of Creative Suite 6 to find your serial number .

Also, you said that you were in contact with our support team.  You have a case number of your interaction that I can refer?

Tags: Creative Suites

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