(Redirected) Make a mistake... then tell me your sorry but you can not fix it!
I ordered a new laptop Alienware 18 months and ended up with the generation that cost me $4800. Yes, I know it's a lot, but I did my research and for what I had this machine perfectly the Bill and has proved to be a great machine. So, I'll give you the short version of my recent with Dell customer service.
I bought my machine on April 20 after a few attempts because of my non-payment issuing bank because my limits were not properly implemented. No problem because I received an email from a sales representative who clearly indicates previous orders were cancelled. Then, I was able to get my Bank to pay Dell and got the order placed for my new Alienware.
I received well before the expected delivery date and was very excited it to get up and running. I have out of the box, plug in the adapter and press the power button. My excitement soon shriveled to disappointment, because it will not turn on. I called technical services to see what could be done to get this thing fixed and I went around at least 4 different areas. Apparently, my article had shipped if quickly that it was not saved in their system yet and that my service code was not also in the system that prevented me from receiving any type of warranty repair. Their response was so for me to wait 24 to 48 hours, so their database could catch up and they would be happy to help you. So I have this brick of a computer and you may not get all the help and nothing but excuses and apologies when I try to get this sort. The best part of this event and one that keeps its ugly head of livestock, it's when I ask to escalate my issue, I told myself that even if I had to speak to a supervisor they will just tell me the same thing.
So, I wait 2 days and call back them. This time, my service is recognized and the only solution I give myself is to share this computer for a new. I'm ok with this and that you agree to reship the old one when I get a new. I then get the new computer week next and impressed at how fast I got it, like breath! Only thing is, it was a second machine to a separate order that I didn't place, NOT the replacement. Oh, and they just took $4800 account which is literally all my money. So I call to find out what happened I told myself in some kind a second order was created and that was the computer I had and not the replacement. Informed them I didn't order it and clearly the best solution was to simply not send the other computer, I'll send the back of an old and refund my money immediately. The rep is friendly to this idea and made the changes. If the problem could be avoided and no damage, I was assured by the rep... only, it was not.
The refund will take 8-10 days to be approved and I could hope to see post on my account to no more than 31 days. So let me get this straight Dell, you fill in by mistake a second order I have evidence was cancelled, then debit you my account without my permission, when I inform you of your mistake, you say give you my money back, but only after having received a computer and after the period of approval in not more than 31 days. I asked to be sent to someone that could accelerate the return and told me over and over again, regardless of how many times I was transferred in hopes of climbing, that there is no policy of accelerated return and there is nothing, anyone could do. I explained to the rep that he had put my account in the negative and touched my family as well. I need money now and I was told no several times, and when I need some human empathy, all I got was cold verbiage without mercy on someone who had no real interest in seeing a client only is supported.
I love my computer, but I hate being treated like a subhuman who doesn't deserve a society to correct his mistakes. IM disabled and had my funds additional budget tightened as I work on income fixed, but now I'm in the negative and will pay all fees for overdrafts. I can't buy food, medicine, or pay my doctors and the only answer I get is "sorry, this is not our policy." Thank you Dell, but I don't think that I can suggest that your products to anyone and I do my best to share my story with anyone who will listen to protect against a blank company without emotion that is unable to provide even a minimum of support.
Hi Mobiusteq,
Please repost this in the forum for more quick help customer care.
http://en.community.Dell.com/support-forums/customercare/
Tags: Dell Products
Similar Questions
-
I recently updated my browser. A message then came, saying that firefox creates a folder that would include my old favorites. But I can not find my favorites in there?
See also:
-
You can not connect to your account because your father has blocked.
Seems that your account has been banned
You can not connect to your account because your father has blocked.
E-mail address is removed from the privacy *.
I can't account to enter the Inbox due to the closure and I do not have the father
and please help as soon not to open mail and I can access works me it and
I can access account to it, but the InboxHello
I converted this thread in a guarantee of 1:1 for confidentiality purposes, please check the area of private message on this topic regarding the where you can meet with private aid. To check the private message, make sure that you are connected to Microsoft Community using the account that you have published this survey. After signing in, under your first post there are 2 tabs "answers all and Messages private.
For users who have exactly the same problem, please post your concern in the link below, including the address affected so that we can help you. I will now be locking this thread.
"Your account has been blocked. You cannot access your account because your parent has blocked it. »
Kind regards
Gerard G. -
I have no floppy drive installation or recovery CD. When it restarts, updates are always 0% complete. I tried the system restore, but it just says that his race, but the problem remains. When I try to go to safe mode, the problem persists and I can not log on because it restarts.
Hi SusanaVelazquez,
Follow the suggestions below for a possible solution:
Method 1: I suggest you run Start up repair using WINRE (Windows recovery environment). To start WINRE and run Startup Repair on your system follow the article below:
Startup Repair: frequently asked questions
http://Windows.Microsoft.com/en-us/Windows-Vista/startup-repair-frequently-asked-questions
Method 2: You can also try to run the restore from WINRE (Windows Recovery Environment) system.
If you want to restore the system to WINRE (Windows Recovery Environment) start WINRE and then select System Restore.
You can also refer to the article provided below for more information on the options of WINRE (Windows Recovery Environment) in Windows Vista:
What are the system recovery options in Windows Vista?
It will be useful. Please let us know to get help.
-
Windows 8; When I click on the tile of the camera the message appears 'this application requires permissions to use your camera. You can change this in the settings of the application.
I tried but in vain.
Please how to handle the change to allow the use of the camera?
Thank you
Original title: w8. photo app. authorization; application settings
Hi TG,.
Please make sure you have a backup of your photo album compilation. Not because of the Windows 8.1 upgrade, but for lack of material, viruses, etc.
To activate the Defender, you must uninstall AVG. I find the Defender to be better than AVG, it is my recommendation.
My Advisor is to make sure the system is fully updated and backup before moving on to 8.1. So take your time in making the upgrade. Let the system updated as it should be all automated.
-
Whenever I draw something there is a box tells violet that appears. How can I fix it?
Whenever I draw something there is a box tells violet that appears. How can I fix it? Help, please.
Make sure that you are not in drawing mode to object for drawing tool that select you. With the tool selected, find symbol in the controls in the tool that has a circle and a square around it. If this option is selected, it will display the outlines of the items you draw because it is creating each as an object.
-
You just edit Contacts in GMAIL and I can not restore my contacts from the previous version. I followed your instructions, but it has not restored nearly 500 contacts that I have that are in other contacts.
Hi robertsjohn125,
Contacts are not supported in Firefox, unless you take on Firefox Desktop and Hello of Firefox?Where to manage your contacts, this might help to direct you to the correct support.
-
Try to get t my email, this happens: we're sorry, but you must enable cookies and Javascript to use your username with this site.
How can I do this?George Szántó
[email protected]see similar question answered https://support.mozilla.com/questions/836913
To be notified of updates to a question, if this is your problem or not just click on the "Get email notifications" and follow made the choice. Only the original poster can mark it as resolved, so there should be a slight difference in choice as an original poster and where you lock on another issue. Notifications only apply to individuals the question where is entered.
-
I opened MY Facebook id and I get my photos of friends from my mistake I don't know who im key press + photos going to hide how I is new im trying to come back, but I never see still photos im click on the image, but im can not show me
This has happened
Don't know how many times
is 2 days befor
It is possible that you clicked the 'Block Images' item in the context menu by attempting to save an image.
Check the image exceptions: Tools > Options > content: Load Images: Exceptions - see the web content, pop-ups, fonts and language settingsA way to see what images are blocked is to click on the favicon (Site ID icon) on the left side of the address bar.
Click on the "More information" button opens the Security tab of the "Page Info" window (also accessible via "tools > Page Info").
Go to the tab Media of this "Page Info" window.
Select the first image and scroll though the list with the arrow pointing downwards.
If an image in the list is grayed out and there is a check mark in the box "block Images of..." and remove this mark to unlock the images from this area.See also the problems that cause to not show images and http://kb.mozillazine.org/Images_or_animations_do_not_load
-
If you have forgotten your password and you do not have a disk to reboot how do I get the password
If you forget your password and you do not have a reboot disk how do you get the password
You must realize that it is a sponsored Microsoft forum and there are policies regarding bypassing passwords. Given that, see if the article is of no help:
"How to connect to your Windows XP-based computer if you forget your password or if your password expires"
<>http://support.Microsoft.com/kb/321305 >HTH,
JW -
I am runing Windows 7 IE8 searching in Google, Microsoft Security Essentials that came pre-installed. I tried to disable the anti-virus (MSE), disabling the firewall, creating a new user account, safe mode, by saving the file on different locations, including a switching flash player. Looking for the file once downloaded, but there is no sign. I checked my file and check options "Show hidden folders". I can also view or open any e-mail attachments, pdf through Windows Live Mail i.e.excel... Help, please!
You say you have win7 and yet you have posted to a group of Vista
You cannot open an attachment unless you have the appropriate software installed, that is to say you need Excel or the excel reader in order to view an excel file.
Looks like you've been juggling your win7 settings, you do not disable the firewall or disble MSE, or create a new user account.
The default location for downloads using IE8 is C:\Users\'username'\Downloads
Assuming that you have a version of Office that is installed, insert the Office cd and run Office Diagnostics, or detect and repairs according to the version
-
When I extend the path of visual studio 2012 from 30 days to 90 days. I get this.
Sorry, but we were not able to process your request. Please try again. If this problem persists, contact Microsoft Support for assistance.
Hi azeshMahato,
Thanks for posting your question in the Microsoft Community. I suggest that you this post in the Visual Studio MSDN Forums.
http://social.msdn.microsoft.com/Forums/en-US/category/visualstudio,
-
Hi, I'm trying buy Adobe Creative cloud but to message "" this card was purchased in a country that does not match your Adobe ID you can try to connect with a login different Adobe or contact us if you need help. ' "
Can anyone help with this please. Thank you
Hello
Please visit the link below: -.
-
I get this window when you try to open Photoshop CS4 (64 bit):
=====================================================
This product has encountered a problem which requires that you
Restart your computer before you can run.
If you continue to see this message after restarting your computer, please
Contact your COMPUTER administrator or Adobe technical support to help you,
by mentioning the error code displayed at the bottom of this screen.
Error: 148: 3
======================================================
What should I do next?
Try this:
Adobe - Adobe licensing repair tool
Melissa
-
Windows Update doesn't install shows failed said fixit 2nd firewall but system does not show one.
Hello
1. what changes have been made to your computer before the problem?
2 are. what "fixit" article you referring?I suggest that you follow these steps and check if the problem persists.
Step 1:
Put your computer in a clean boot State and then run "fixit" and check if the problem persists.
Step 2:
Check if the Windows Firewall service are started and set to automatic.
a. Click Start, click Run anf type "Service.msc".
b. Select Windows Firewall Services and check the status.
c. If it is stopped, restart the service.See also:
Troubleshooting settings of Windows Firewall in Windows XP Service Pack 2 for advanced users
http://support.Microsoft.com/kb/875357
Maybe you are looking for
-
How to search for a photo album?
I tried several options to search for a particular album. Using the name of the album in the box search brings no results. Searching with phrases such as: "Images I edited yesterday" works in a nondeterministic way - sometimes doesn't return all resu
-
Qosmio G10-133: where to find NVIDIA GeForce FX Go6600 Vista drivers
I have a Qosmio G10-133 with the motherboard upgrade which I believe has the Nvidia GeForce FX graphics chip Go6600, not the old motherboard which had the chip 5900.I'm trying to find a recommended driver for this chip when using Vista as an operatin
-
Gentlemen Goodday, pls, how do I bypass my 10.3.2, OS I 4get my password, run another OS & wonder my user name & password so I can remember my password again, pls.
-
Computer display of Windows 7 problem
My laptop (Dell Studio XPS 435MT) screen (Dell SP2309W) poster of the grey spots or gray/pink bars horizontal. My video card is AMD Radeon HD 4850, v.8.631, A0Q. Restart or reinstall the driver (v.850.0.0) does not solve the problem. Sometimes I g
-
I have not received updates in the months I do not think that running corectly program dates
received no updates in months I don't think dates program runs correctly is there a fix