(Redirected) No technical support

Well, my original complaint is the fact that I need a replacement hard drive for SAN BAY showing a defective drive, but I can't seem to reach technical support for this.  The car is under warranty.  I tried the contact with Dell today and the nice man who responded sent me to another number, which was as expected.  What I didn't expect was to hold the line for 20 MINUTES, while still no one ever answers.  Strangely, the automatic message told me to contact the support site that wasn't any help to present a technical request.  Reference Dell then goes on to follow the pending "Issues" link at the bottom of the forum, which was again without help and sent me to a page that is no longer available.  I have

What I have to do is give a single ticket for the replacement of the hard disk and it shouldn't be so difficult.  I have the serial number and the issue of express.  My company does no hours for me to lose on the phone on hold for technical support respond to... 20 minutes is unreasonable.  God knows I want to be flayed alive if I did our users wait that long.

Best of this post in the Customer Care Forum, here:

http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

Have you tried using the 'cat' or by e-mail?

http://www.Dell.com/support/contents/US/en/04/Category/contact-information/Technical-support?~CK_=_mn & c = us & cs = 19 & l = en & s = dhs & DoNotRedirect = y & redirect = 1

Bev.

Tags: Dell Products

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