(Redirected) Poor Dell technical support

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• (Redirected) The Dell technical support is catastrophic.

  I got an Alienware M14x end may, 2013. A few months, about 3 pixels grilled and a USB port stops working. Instead of just replace parts and sending it to me, they're sending me a 4th gen 14 Alienware, brand new, top-of-the-line. It was but a curse in disguise. 4 months in the use of this 14 Alienware, I noticed that the Ethernet port (which I never use) was not working when the only option to connect to a certain location was Ethernet. So, here I am, 06/17/14, call them, and they say that the computer is out of warranty, which is silly because with a new computer comes a new warranty. I will try to have my money refunded and replace my game machine with another manufacturer. I heard that some MSI computers are very good...

  Argentius

  I got an Alienware M14x end may, 2013. A few months, about 3 pixels grilled and a USB port stops working. Instead of just replace parts and sending it to me, they're sending me a 4th gen 14 Alienware, brand new, top-of-the-line. It was but a curse in disguise. 4 months in the use of this 14 Alienware, I noticed that the Ethernet port (which I never use) was not working when the only option to connect to a certain location was Ethernet. So, here I am, 06/17/14, call them, and they say that the computer is out of warranty, which is stupid because with a new computer comes a new warranty. I will try to have my money refunded and replace my game machine with another manufacturer. I heard that some MSI computers are very good...

  Argentius

  This is false.

  When a Dell computer is replaced with a new one under warranty, it does not come with a new guarantee, he assumes the existing security of the computer being replaced, including the expiry date of the guarantee.

  If you would like more information about this, it is best to make this post in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• INSIDE JOB "DELL TECHNICAL SUPPORT" BASED IN INDIA HAS A SCAM

  Hello

  I am writing because I was the victim of what I believe, it's a "Dell inside job" in this scam of technical support for users of computers Dell off warranty or expired support based in INDIA. I've been a customer of DELL since 2003, was always the best technology support without problem, even when I called once about 7 years ago they cleaned up my computer for $49.00 which was ok with me without any problem. I bought an all in one computer in 2012, with 3 years of support. My problem started when I called DELL April 2016 of course didn't help because my computer was not covered, they wanted me to pay $89.00 a service of time, at this time there what I wanted was to get my computer to windows 8.1, I wasn't happy with 10, my computer was working fine. A week later, I started getting calls from ladies with Hindu accent claiming to be from Dell who want to help me fix my computer. I was always busy, and I told them that I not had time to seat 2 hours to do. They called it forth, until the day exactly a 29/08/16 months ago, I had the time to fix my computer slow and accepted their offer. He gave his guarantee Id # DELL9929 its name: Eric Thomas with a Hindu accent, I asked him: are you really from Dell? He reassured me that it was, they were getting signals from my computer that something was wrong. I thought because my computer after this call in April started to have more and more slow. He wanted to have access to my computer which is the only way they can fix it, I gave him access he installed an internet to analyze and clean security program call them KAPERSKY, he began to clear the files etc. According to him clean my computer. I made it clear I was not buying anything, he said no worries we do it because we have too many alerts to your computer. He told me he was going to monitor my computer for a week that he will call me Monday. I didn't go on my bank account or check e-mails because I felt that they looked at me, but instead of Monday he called me on Friday, so I told her that I don't have confidence in him. As soon as I hung up to 02/09/16 I called said Dell TECH SUPPORT what happened, to my great surprise this Hindu guy named Muthu Chidambaram Service Request: 935549938 has acted as he was aware of the scam, told me he's going to clean my computer for $89.00 service time or $239.00 per year. He also told me that I needed better security that he had one that was best for $249.99. I paid the $89.00 did not buy anything, but when I went to the Dell website to find a security software they had some for as low as $14,99 as it was the labor day weekend. I wonder why he tried to sell me one so expensive? As soon as I suspended with DELL, I went into my email to find that I had been charged by PayPal $450,00 leave DEN SUPPORT, called 801-829-7424 # imposter ask my money back either. PayPal and my Bank got my money, but it does not stop there. Why do I say is an inside job? 5 days after calling DELL TECH taking charge on 02/09/16, once again I received a call to a different number I gave only Muthu to contact me in case we were disconnected my phone Earth when it was fix my computer, the guy also Hindu told me exactly the same thing others had said in so many calls : They received signals. After you fix my computer Muthu asked me to respond to his email if I had more problems with my computer. My computer started acting again when I answered by Muthu email because I need help, he never responded, but when I called the 09/09/16 DELL SUPPORT because my computer was not at beginning, they wanted me to pay again, when I asked to speak to a supervisor, Rajeev (name of Tech) told me I had to pay $39.00 to talk to a supervisor which is something that I have never heard in my life, dealing with many companies. I was upset and told him they were running a scam, an inside job of the technical support because everyone involved was based in India, I told Rajeev history and he said that I was going to go further. 13/09/16, I got a call from DELL, a supervisor called Hindu Dave too, not too sweet. I told him about the scam from inside DELL, suddenly, he said: "I can refund your $89.00, you can call the DELL TECHNICAL SUPPORT so they can fix your computer". I got the $89.00. My computer does not work. I'm afraid to call the DELL TECHNICAL SUPPORT because they do the same thing again, their scam's with Dell Support off users guaranteed because they can make money in this way. I think they get a bonus if they sell us more, so our computer will never work as they should, because they want to keep us reminded. If we fall into their trap, like I did, you call DELL to fix our computer every time. A SCAM. They have our computer tag #, all of our personal information. Scary. I think the enamel of Muthu, I answered, was something that has infected my computer. Long story, but true.

  Read thisand follow the link to report your problem to Dell for investigation.

• False customer Dell technical support call

  I received 3 calls from phishing to an offshore organization claiming to be Dell customer Suppor and tries to scam me for giving them access to my computer.

  Monday, someone called me from the number 499-492-6931 and presented themselves as Sam, a Dell Technical Support, with an Indian accent. They explained on my Dell computer software they noticed that everything in is not infected my computer had received a number of attacks recently and to better protect what they wanted to do some features of Windows 'RUN' that may include typing "eventvwr" in the Run dialog box.

  As she asked me to do this I Googled what she told me that I don't want unsolicited calls and immediately saw the warnings 'SCAM' in descriptions of all URLS that appear in the lists of Google. I told him I knew it was a scam and that I ended the call and hung up.

  Apparently, they think that I'm very stupid, or now identified my number as a user of Dell PC and today I received two calls. Both of 800-254-1254. They have left a voice message that is involuntary where an Indian woman is laughing with his colleague on the first and 2, I replied and told her that I knew she was trying to rip me off and she hung up immediately.

  I don't know if Dell can work with the telephone companies to block these calls, and maybe try to see who owns to chase these people. They are now an embarrassment to me because they have my number and ask me repeatedly.  Unfortunately, there are people for fall, the elderly in particular who could be more confident.

  Good fishing!

  I doubt that Dell can block these scammers, unfortunately. I get phone calls from time to time. They ask usually you can open the event viewer, which shows always insignificant 'mistakes' to demonstrate that you have problems exist. Their goal is to make you turn the remote control of your PC.

  The fact is that neither Dell nor Microsoft can remotely monitor your PC from infections or other problems (except if you permit). All these calls saying cold also are scams.

  Although these callers often have thick foreign accents, I saw recent reports of the appellants with no accent, likely from the North America.

  I'm having fun with these crooks. When I acknowledge number a crook in the calls view, I respond with ' 911 - what is the nature of your emergency? Or I'll play dumb and string them along for wasting their time. Sooner or later they will get the message and leave you alone.

• Trying to contact Dell technical support without a serial number on my monitor

  Hello

  I am trying to log a problem with my Dell ST2320 monitor. This product is still under the 3 year warranty. However, I can't report the problem because on Dell support pages it ask again me a service tag.  The product doesn't have a number of service in this regard.  The only number I can find on it is what appears to be a serial number.  When I enter this in the pages of Dell support saying it's an invalid service tag.

  Can someone please advise me on how can I contact Dell technical support to record the question thank you for any advice.

  See you soon.

  Unfortunately, no Service tag number, the phone is your only option.

  * Back to the top of this Forum Board monitor
  * Look right under wiki - Table of contents, monitors
  * Open, "monitor warranty and replacement (updated 04/02/16) instructions.

  

• (Redirected) Painful interaction with Dell technical support

  Before Thanksgiving 2015 my computer started having problems.  I contacted support and they decided to send a technician home for repair.  Literally, the repair worked for less than an hour.  I've contacted support and said that he should be delivered to repair Dell.  After some time, I received an email indicating that the computer could not be repaired, so he would be replaced.  I received emails stating "we must get approval" then received additional emails indicating that permissions have been obtained.  More email telling you will receive shipping information "soon."  I contacted them again this morning and they told me "we expect you for a serial number to generate" really!  How long does one of the world's most technologically advanced companies to generate an order number?  I have a friend who owns a small company and can generate an order number more quickly, he wrote down and the process continues.  Here we are more a month later and still no computer!  This is ridiculous and I think other Dell consumers must know in what ways this process is and consider staying anywhere else.  If I had money from Dell for something, there will be a different level of motivation to collect.  Why can't this same level of motivation on getting my replacement computer.  I will participate in other public sites to warn of this poor service and the total absence just consideration for the consumer.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• Activation of McAfee said to contact Dell technical support

  I have a new XPS435.  When I try to turn it on, it says that it has already been activated, and if the system is a Dell refurbished that I should call Dell Support.  I can just see how THAT phone call will go.  This system is a Scratch and Dent of the decision-making model.  Do anyone know what is the problem, or if there is a support forum I can post this in?

  Also, how can I get a notified when someone replies to this post?

  Hi Artesian79:

  Under "Groups" at the top of the page select the forum "news for the community. Just wanted to leave a link for you, but this isn't the copy for any reason any. It's sort of a catch-all forum and they should be able to point in the right direction. To be notified if someone replies to your messages light up in the 'Settings' tab at the top right and under 'Options brightness' to make sure that the mailboxes are checked.

• error 0 x 4001100200001005 if the problem persists contact the Dell technical support

  System - Dell inspiron 15 R 5521, windows 8, intel 1.8 GHz i5 cpu 3337U

  My HARD drive crashed 3 weeks ago, so I'm trying to install windows on my new HARD drive 8 my DVD backup created by the recovery and backup dell. I constantly get this error "error 0 x 4001100200001005 if the problem persists contact Dell support.

  In reading several threads on this forum, it seems that I need to windows OEM disks , but I can't find any disk (except suite multimedia cyberlink dvd) in the box of my laptop. Please help me I am stuck with the system of death. I don't want to buy a new license of windows.

  Finally I solved this problem and for anyone with similar problems I share the solution

  The problem in my case is that my DVD backup has been corrupted (I don't know how) and so the error 0 x 4001100200001005 is coming

  Now the problem is How to restore an OEM (preinstalled) windows if you lose the HARD drive and backup

  First of all remember that the Windows preinstalled on your system comes with a key. If you do not have a physical backup of key do not worry your System Bios will be the key embedded in them. So even if you lose your HARD drive, you can still recover your key of any software, as show touches them more.

  Here are the steps to reinstall a windows OEM

  1 get your key to windows by any software (R/W all or show key etc..)

  2. also note the version of your original windows as Home, professional, business, or other unique language. It is essential to know the exact version of your windows or the key will not work.

  3. now download the same version of windows from anywhere (as getintopc.com)

  4. take in any mount external drive the ISO file and run the Setup program

  5. now, here's a Tip - when windows prompts you for a key, do not enter your OEM key not because she will reject everything just saying is not the correct key for this version of windows (I don't know why?)

  Instead of your key Windows keys generic to complete the installation.

  6 now's done it once your windows is installed, you can go to computer > properties and activate windows to connect to an internet connection (easier) and if you have no internet try the phone activation (use your key has been recovered while activating and not the generic key).

  That's all

  Hope It will help someone. :)

• (Redirected) Reference Dell system 325 replacement ROM BIOS chips

  I have a Dell system 325 legacy I need to restore.  It does not start.  Where can I get the original replacement with Phoenix ROM chips more version 1.10 X 48 BIOS (January 1988).   The system is CPU 80386 Version A01 - 034 a 80387 coprocessor.  The chips are two 28 pin DIP ROM (ROM 0 and 1 of ROM).  There are stickers on the chips:

  Dell Computer Corporation
  P/N 1 20852
  Rev A01 4 - W15

  Dell Computer Corporation
  P/N 20852 0
  Rev A01 4-1-W15

  I think I need only the BIOS file and replacement chips and someone for their flash?

  Can someone help me?  Thank you.

  Recognizes Dell technical support chat is no longer my service tag number.  Said that they have been written off (from their database I guess).

  Hi RUNNINGCHHUCK54,

  Please repost this in the help desk forum.

  http://en.community.Dell.com/support-forums/desktop/

• Are PowerEdge 2900 s still under Dell standard support?

  Has joined a company that has a bunch of rack mounted 2900 s and I can't tell how old this model and if our society can always put these servers under Dell technical support.  Thanks in advance

  It was first available for sales in 2006.

• (Redirected) Technical support Dell India

  I can't get a single issue resolved thanks to the support of the India. I am now almost 3 hours on the dell call queues and the fool falls my line and never remember. I've been a loyal customer of Dell for far too long.  At this point, I have never, never, never buy another dell product. I hope that this complaint gets to an American, because these people of India to DO NOT GIVE A. Oh well, in the call queue I. What a scam. I tried and I tried to get this solved, but people of the India seem to block my complaints, so I send them here. I ask them where to complain and they send me to another the India Center. Dell realizes that this process is totally dysfunctional... broken... loyal customers costs? What a waste. I can't say enough bad things here.  It's just too long.

  Best of this post in the Customer Care Forum, here:
    
  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx
    
  Bev.

• (Redirected) No technical support

  Well, my original complaint is the fact that I need a replacement hard drive for SAN BAY showing a defective drive, but I can't seem to reach technical support for this.  The car is under warranty.  I tried the contact with Dell today and the nice man who responded sent me to another number, which was as expected.  What I didn't expect was to hold the line for 20 MINUTES, while still no one ever answers.  Strangely, the automatic message told me to contact the support site that wasn't any help to present a technical request.  Reference Dell then goes on to follow the pending "Issues" link at the bottom of the forum, which was again without help and sent me to a page that is no longer available.  I have

  What I have to do is give a single ticket for the replacement of the hard disk and it shouldn't be so difficult.  I have the serial number and the issue of express.  My company does no hours for me to lose on the phone on hold for technical support respond to... 20 minutes is unreasonable.  God knows I want to be flayed alive if I did our users wait that long.

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Have you tried using the 'cat' or by e-mail?

  http://www.Dell.com/support/contents/US/en/04/Category/contact-information/Technical-support?~CK_=_mn & c = us & cs = 19 & l = en & s = dhs & DoNotRedirect = y & redirect = 1

  Bev.

• (Redirected) For Dell Dimension 5150 Windows 10 upgrade: "there are no supported network devices.

  Hello world

  I have run the applet get Windows 10 and get the message: "there are no supported network devices.

  I use the router directly from the ethernet port, so it seems that the Dell 5150 driver for this is not Windows compatible 10, which is disappointing.

  Does anyone have a solution to this, or I'll have to just buying another cheap network card?

  Thanks in advance,

  J McVirgo.

  Best of this post in the forum Windows 10 here:

  http://en.community.Dell.com/support-forums/software-OS/f/4997

  Bev.

• (Redirected) Poor customer support

  Very slow to respond to the problem, they ask a millon and all have before them a total waste of time I've been on the phone for 25 min. until we get to the question. Then said they wouldn't send me an email at 30 min. and 1 1/2 hour latter no email.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• Urgent need to contact Technical Support Toshiba - my new computer laptop is useless

  I just bought the C650. I have never been so unhappyb with; a laptop in my life. I urgent need to Support Toshiba to contact me. Or someone give me their phone number that of not clearly localizable without hours of searching and still holding on a laptop useless, I just bought. Or is their a form I can fill out line which can be transmitted to Toshiba support technicadl. I should be able to communicate with them via e-mail or by filling out a form telling them my problem.

  My problem is the following. THIS laptop that I just bought is completely useless and why. I have never in my life had a poor machine so badly so slowly in my life. Your old desktop of 15 year on DIALUP can work better than this machine I just buy what is on broadband wireless.

  I am not anything it takes forever for it to power upwards or stop. It takes forever for a screern to load... Then, he won't let me multi-task I joined weight forever for a single screen to load and finish before anything else.

  NOW THERE IS CLEARLY A SERIOUS PROBLEM. LEM WITH THIS MACHINE... and I WOULD LIKE MY MONEY ON CETTE MACHINE, if THIS MACHINE does IS NOT of to WORK CORRECTLY in THE NEXT 48 hours.

  I look forward to hearing of TOSHIBA TECHNICAL SUPPORT WITH THE UTMOST URGENCY

  Please don t get me wrong but it's user in the forum and if you need to contact Toshiba service or support this is a really bad place.

  I put t know how long have your laptop now, but it is well known that you have set the time to bring your new product back so I put t understand what are you made here.
  Go to the store and bring it back. End of the story.

  Otherwise call Toshiba s in your country and explain the situation. What you can also do is to contact directly the closest Toshiba service provider and clarify all the issues you have with your new Satellite C650.
  Addresses and phone numbers, you can find on Toshiba support page under http://eu.computers.toshiba-europe.com > support & downloads > find an ASP.

  I hope you will clarify all this soon.
  Good luck.