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• I'm trying to place my order, but taking more than an hour! What should do?

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  Please contact support by calling/chat for cancellation requests and billing queries:

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  1 is that web essentially any application installed on your computer?

  2. What happen exactly when you try to open web Essentials?

  3. you receive a specific error message?

  4. is this problem limited to web Essentials?

  5. have you made changes on the computer before this problem?

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  Hi Patti Perfect,

  Thanks for posting your question in the Microsoft Community.

  It appears from the information that you are facing a problem to connect to the YourTexasBenefits Web site.

  It would be useful that you can answer these questions to help you further.

  1. what web browser do you use?

  2. What is the complete message that you receive when you try to connect?

  3. are you able to connect to other sites without any problem?

  4. have you made a recent software or hardware changes to the system?

  If you are faced with the question when you use Internet Explorer, then you can try the following steps and check if it helps.

  Method 1:

  If the problem is related to the pop-up, you can disable the pop-up blocker and check if it helps.

  To configure the blocker from Internet Options, follow these steps:

  a. open Internet Explorer.

  b. on the Tools menu, click Internet Options.

  c. click on the Privacy tab, then uncheck block jump - rises to disable the blocker.

  d. click apply and ok.

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  Method 2:

  If the only problem with this site, you can try to use the compatibility view and check if it helps.

  Why some sites Web not displayed correctly in Internet Explorer?

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• says I have emails, but not down load them - used to work properly

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  This is probably one of these programs of malware or anti virus which is at the origin of the problem. Disable the e-mail in your anti virus and restart your computer. Best? What anti virus is it anyway?

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  Check the tab music for the device that you have selected is part of the content to be synchronized with the device.

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  I can't unlock system preference it saying password is incorrect, but sure of mt password...?

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