(Redirected) RE: Windows 8 Touch screen Trouble

I would like to ask your help along this vein as well.  I have a Dell Inspiron 17 7000 series that I bought in October 2013.  Windows 8 was preinstalled.  An update in spring 2014 caused my touch screen to stop working.  I haven't used my computer a lot and didn't know that the touch screen did not work until August.  I contacted service in September for several reasons 1.) computer would not awaken from its slumber 2.) 3 touchscreen does not.) Sometimes the system stops not 'stuck' to black screen and turned on the keyboard and I have to do a hard reboot and after updating my bios, nothing has been resolved.  A technician came out twice, once the replacement of the screen as a whole, the frame around my keyboard and bottom unit 'transport' for the drive and the motherboard.  He worked for a day and present other problems including not start after the dell logo screen.  The tech came out and replaced my motherboard, this solved the problem of replacement of chassis post but the touch screen still does not work and I have to have the computer on awake all the time because he didn't wake up again if she goes to sleep although I have since had the question of the judgment.  I did a diagnosis using Dell's online tool and all systems pass but do not test the touch screen.  Please let me know how to message you express number.  Thanks in advance for your help

Hi eginak,

Please this post in the portable computer forum for faster assistance.

http://en.community.Dell.com/support-forums/laptop/

Tags: Dell Products

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