Refund, please; have renounced the installation of 12 elements because of the error in the installation of 'shared technologies '.

It's order No. 12642019825 for Adobe Photoshop elements 12 I bought yesterday online for USD135.62. My trial version worked well - thank you for that. But after paying an arm and a leg for the licensed version - this from a third world country - I couldn't install the software due to a persistent error message on the installation of 'shared technologies '. I tried all the suggestions in the Adobe forums and nothing seems to work.

Installation shouldn't be a burden on a paying customer. You need a head to Papineau to install this lemon, maybe you need to hire by Jet Propulsion Laboratory technicians, who are able to fix bugs on the Mars rovers just by zapping a signal of our mother earth.

Pay back me, please, I'll buy it again if you can sell a product that is easy to install. And, well, please answer me directly to [email protected].

Thank you.

Strongly dissatisfied customer.

Hi, Barbara, I posted this in another thread. FOR INFO.

"I FOUND THE SOLUTION! Sorry to say, I've done this contempt after advises the absolutely useless 'experts' Adobe which led me nowhere. For the sake of there users encounter the same problem, here's how I did it.

1. install 12 elements until it got to the point where it says the error message "the installation process has encountered an error installation Shared Technologies. If please restart your system and try again. »

2. well, I didn't reboot my system or that the process move. If you look at the level of the office, the 12 items and shortcut icon already - it seems that the installation is 99.99 percent complete, except that you can not open it.

3. while clicking on the shortcut, a message said something like "some device is missing. Download the latest Adobe Application Manager to open (or start) your evaluation software"or words to that effect. I downloaded the last Adobe Application Manager 8.0.

4. After downloading Adobe Application Manager, I clicked on the new shortcut of 12 items, and here he opened and works beautifully. However, the warning in no. 1 above is always displayed. Never click on it, or restores the installation and you are at zero. I just shut down the computer and restarted. Elements of 12 is installed permanently. Thanks to a few DIY alterations.

I'm not sure if it will work on other computers.  And also, thanks to experts from Adobe to be nice. »

Tags: Photoshop

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