Regain access to Folios
We recently spent accounts individual creative cloud to the accounts of the team but can now access all created folios signed in under an individual account.
I tried to connect back with the original account details, but it just says: password needs to be reset, but doen't send a reset email.
Is it possible to get the folios appears in a new account, or must they be redone?
What is the best practice for this in the future, if we create folios under account and the individual from society that we are going to face the same situation again?
When you say, ' I tried logging screw with the original account details...» "it leads me to believe that you are using two different accounts. Your account 'individual creative cloud' of origin using an AdobeID and the new "team account" using a different AdobeID? If this is the case, you will need to log on to the old account and 'share' your folios with your new account, then log in to the new account and "copy" the slips in your account.
If the address of electronic mail (AdobeID) for both accounts is identical (for example, it is just a unique AdobeID you used for both individuals and accounts of the team), more investigation is needed.
In the figure, you will have this problem when someone leaves the company. Folio content currently associated (or stored inside) one AdobeID account. If the person with the credentials for this account leaves your company without leaving behind their login information, you won't have access to folios in this account unless previously, they share the folios as described above.
Tags: Digital Publishing Suite
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