Registration of 8831 with white keyboards

We received recently several conference phones 8831 who record well and will ring when it is called, but the keyboards are empty and there is no way to respond, or to use.  We use this PoE.  Has anyone experience this problem?

I have two of them on what I just went through pain. They are out of work, then put area updated to 9-3-3-5, which resulted in the keyboard is off with the Cisco logo on it. Box says rev - F0, V03. Manufactured 8/2015. No doubt there was a change in review hardware and running firmware below causes this to happen.

I took it up to 10.3SR1 and recovered.

Tags: Cisco Support

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