Remote procedure call error

Trying to fix a laptop that was given to me. Running 64-bit Windows 7, I've restored the computer out of the box configuration. now I can't install Microsoft Security Essentials due to this error, can't run CMD as an admin because I get this error, RPC is started and set to automatic and manual.  From what I've read elsewhere, that it seems that some type of virus/malware is causing the problem, but I can't install or run any antivirus or check its web-based virus to remove it because I always get the same error.

Hi Corey,.

Welcome to the Microsoft community forums.

This error occurs because the remote procedure call service does not wait for all asynchronous RPC calls be returned before the service reassigns the structure. Because of this behavior, the asynchronous RPC call access reallocated wrong address. Therefore, an access violation occurs and the RPC service hangs.

Method 1: A supported fix is available from Microsoft to resolve this problem refer to this article:

Accidents to service remote procedure call on a computer that is running Windows Server 2003 SP2, Windows Vista, Windows Server 2008, Windows 7 or Windows Server 2008 R2

http://support.Microsoft.com/kb/2401588/en-us

If the problem persists, proceed to the next method.

Method 2: Type services in the start menu search box.

  1. In Services, scroll to "Remote Procedure Call", and make sure the State says "Started" and set to automatic.
  2. The second 'RPC Locator' must be set to "manual".

Method 3: If the problem persists, as a solution, you can perform analysis on your computer using Microsoft Safety scanner and check if it helps:

http://www.Microsoft.com/security/scanner/en-us/default.aspx

Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.

Warning: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

I hope this helps. If you need help with Windows, let us know and will be happy to help you.

Tags: Windows

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