return of the image

I bought two pictures I thought I'd be able to use. Apparently, these are images .ai and honestly, I am not all that computer sufficiently warned to try to find a way to use them. How can I get a refund? Also, is the only way to discuss issues of stock?

image 105431869

image 31869

Hello

Refunds are not available for individual images, but as a gesture of goodwill, I added 2 credits to your account to replace those allowed by mistake.

Support is available through phone/chat/forums - see What are my options contact?

Support stock - Adobe's support site

Thank you

Bev

Tags: Adobe Stock

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