RVS4000 loses static IP config one or two times a month
Bought the RVS4000 in 11/2012 to work behind a NVG512 (pass thru mode). I use the V2.0.2.7 firmware version. For some reason any one or two times a month I lose access to the internet. Sometimes it's the fault of AT & T, but other times my RVS4000 doesn't behave well. Finally, I took screenshots of each screen, which I configured in the RVS4000 to make it work in my environment. Last night we lost internet access again. Before unplugging everything I looked into the RVS4000 and found that my setup WAN had returned to a fault in Automatic Configuration - DHCP instead of static IP address I had previously recorded.
It seems that my RVS4000 is losing just this WAN setting (forwarding static IP and port mapping data and VPN client data is still intact.
No clue on what to do next?
Walter, seems that the device may be defective. If the device is completely locked to the point DHCP responds more and the router of the user interface is not accessible, looks like a device locked.
If you want to debug further, you can configure an external syslog server to see why. But frankly, looks a bad hardware.
I recommend that you give the HWC appealed for a possible replacement.
http://www.Cisco.com/en/us/support/tsd_cisco_small_business_support_center_contacts.html
-Tom
Tags: Cisco Support
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