satellite A10: no com3 don't dailtone

We have a toshiba satellite A10 with a modem internal toshiba. (XP OPERATING SYSTEM)
We lost the connection while working, and when we tried to reconnect there was no dial tone.

the modem works fine after interrogation he under the modem diagnostics, but just to be safe, I also tried another card modem with the same results.
the line is very good, I use it now.
in Device Manager, I could not see an entry for the ports, so I did a scan of hardware, but which does nothing and then I added a Compote via the Add Hardware icon in Control Panel. This solves the problem I couldn't see the ports in the Device Manager but now the thus created com3 has a yellow exclamation point and tells me that the device cannot start code 10.

So I deleted all the devices of yellow exclamation point and the modem, then restarted and after that the modem is immediately recognized and installed but her agrees not and they must be added manually with the same result of yellow exclamation point.

Some people suggest I get into the bios and remove or disable the ports and then start but bios does not even an entry for the ports. I get into the bios by keeping ESC pressed to the commissioning and in fact Toshiba adds a nice button on the control panel with HWsetup that gives the same options.

so now, I ran out of options and turn to experts for help.

Thanks, Leo

Hello

Code 10 means that this device cannot start. I'm a little confused about your problem. First COM 3 is a virtual port and it is normal that this port is invisible. If this port is visible, it must be with exclamation yellow because it's the virtual port, no real hardware. But it is not necessary be installed with the Add Hardware Wizard.

Your problem can be caused by many things.

1. delete all entries with yellow exclamations. Search for hardware changes again. Now new modem is installed, and my opinion is that should now work correctly. But remember: you must make the new dial-up network connection and old must be deleted. It is very important because the old a lot of content of information settings that installed new Modem cannot use more. Also check the properties of your modem.

2. after the installation of your modem card, there may be some conflicts with Modem from Toshiba. If you do not use the modem card all maybe more, is useful to delete all installed software.

3. it is also possible that you have some dialer installed on your machine. Check it!

If that doesn t work, please let us know. And if you create your connection again, tell us what a problem was.

BR

Tags: Toshiba

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