Satellite A500-1GL upgraded with keyboard backlight, but do not work

Hello

I have a laptop Toshiba A500-1GL.
I wanted to upgrade with a backlit keyboard, so I went to an authorized Toshiba reseller in my area (Portsmouth, UK) and after checking the laptop, they said yes, it supports a backlit keyboard and it cost around 90 pounds (about 140 dollars) the price of the backlit keyboard and the cost of installation.
So I said okay, let...

But the keyboard does not work!
I went back to the place where I bought, and I asked the guy (yet) "are you sure that my laptop takes in charge the backlit? ... He said yes, and in fact he removed the keyboard and showed me 2 connectors (one to attack the keyboard and fix the lighting cable)

Then. My computer supports portable backlit keyboard... But it's not working!
I tried to reinstall the package added value, Flash card... Chipset... almost anything!
But it still does not (it should work when I click Fn + Z)

What can I do now?

I can't return the keyboard, because the guy said "sry its now use!
So, what should I do? Is there something I should install/remove I'm missing or what?

Any help will be appreciated...

See you soon.

Hello

What to say either the technician has done something wrong or the laptop is not extensible.

As far as I know the keyboard lighting is controlled by the BIOS.
In my case, I can disable and enable it in the BIOS.

I don't know if your BIOS contain this option, but you could check it
Please note that each model of mobile phone is supported and some BIOS each BIOS is different.

In my opinion if the BIOS does not support this feature you so would not be able to activate the lighting, even if the keyboard has been installed.

Tags: Toshiba

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