Satellite A500 stops without reason

Satellite A500-1EC my mother constantly stops by itself. Especially when she uses Skype.

That is nothing in relation to Kt. The same thing happends when it is not plugged in.

I've updated the BIOS and drivers, that only solved a previous problem (when it is turn on automatically).

It seems that many people have or had similar problems. I guess that Toshiba has found an answer now, but I can't find it anywhere...

Thank you!

Laptop is placed on the desktop when this happens?
Is the fan cooling may be blocked when this happen?

Can you notice a higher temperature on the surface of books when this happens?

Tags: Toshiba

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