Screen presentation of appeal change on site according to the model of used appeal

Hello

How do I make a field (in my case, Ref_Composite) be not read that in the customer portal if the customer has selected Service request model?

I tried to do this in the designer, but the Call presentation screen is independent of the chosen model call. I'm working on the VSM 9.0.9

Thank you

Hi Ujaua,

I think you need to create a copy of the form "Call Submission" for the set of particular screen (in this case "Request for Service"):

1. in the designer, select screens for appeal [ScreenSet = All, screen design = Customer Portal]

2. Select (do not open) 'call' form and press the create"" button.

3. in the screen Details of the form of the dialog box choose these values: create = name = screen call memory, configured screen = Service request copy of = call call presentation, and then click OK.

4. then you will have a specific form to display defined "Request Service" call statement in the customer portal and you will be able to change by your requests.

Gytis

Tags: VMware

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