screen suddenly disappear

I bought Palm Pre Plus a few weeks ago.  Lately when I do or respond to phone call, screen disappears suddenly... just nothing. But I can still hear the other person... I keep in touch around a little while, and then the screen will be back as usual. Does not happen all the time, but I wonder something wrong with my phone?

Hello and thank you for using the Palm Help Forums!

I can asure you that nothing is wrong with the unit. The Palm Pre Plus (and all other webOS devices) has a proximity sensor built into the camera. It activates when you place a call so that when something breaks the sensor (i.e. your face, hand, etc.), it turns off the touch screen. This prevents the user keys accidentally with their face while they are on a call. You can discover this by placing a call and then place your hand near the screen. You will see that the touch screen turns off, then once you remove your hand touch screen lights up.

I hope that answers your concerns,

-Patkosanke

Tags: HP Tablets

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