Section from the CC app shows only the trial/buy for paying Member
I got email confirmation I paid an annual subscription to creative cloud. However, when I go to the apps page there is no option to download just what applications I need, all buttons want to choose me a trial version or buy (new)
Download & install instructions https://forums.adobe.com/thread/2003339 can help
-includes a link to access a page to download the Adobe programs if you do not have a disk or drive
- or kglad links in response to #1 here can help https://forums.adobe.com/thread/2017859
Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq
- and also read https://forums.adobe.com/thread/1146459
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
Tags: Adobe
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Hi Proshun,
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Hello
Thank you for writing to Microsoft Communities. From your problem description, I understand that you can not connect to Internet.
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Please go ahead and follow the steps mentioned and later a update on the State of the question.
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Additional information:
The problems of Internet connection:
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* Click the stars KUDOS to say thanks
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Good luck!
Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
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I suggest you follow the steps mentioned below:
Method 1:
Follow the steps described in the following link and check if the problem persists:
http://support.Microsoft.com/kb/2478117
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Hiddm93421458,
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Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
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