Select the resource and call the drop action

Hello

I would like to know how it is possible to do something in a script of the CRA (in my case a WriteDocument) when the appellant falls the call. I don't want to do this in the workflow during the event (s) LOOSE because I don't want this action occurs when the call is redirected to another agent.

For example, when I called this number and if I go on the hook, I want to do a WriteDocument, but I don't want to do this WriteDocument when the call is still in the queue and is redirected to another agent.

I have found no detailed explanation of the step of selection of resources on the OCC so if anyone can help, I would be really grateful.

Thank you very much

JP

In fact, you must add this step at the beginning of the script. He catches the exception whenver happens.

Chris

Tags: Cisco Support

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