Scripts of the ARC, "Select Resource" and "connect."
Step 'select the resource' has the ability to connect immediately, on the connected branch, if the agent was available immediately and he didn't need the call queue. This allows me to perform a step or two first of all, then call 'Connect' myself.
My question is, how do the same opportunity to run a few steps before the agent receives the call if the call got in queue?
When an officer is on hold, the result is any logic you have under the branch in queue, but as soon as an agent is available, the script will skip in the branch selected and browsed some logical, you have there. So even if he is waiting, he will get finally to this logic just before it is connected. Note that in both cases, while the steps that you inserted are running under the selected branch, the agent will be in a reserved state until these measures have been completed.
Hope this helps,
Jim
Tags: Cisco Support
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package parsepack;
import java.io.IOException;
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I told you that replace the navigationclick() method where initialize you your listfield
as I think that changing your code and then answer me
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