Serial number: 5CG3300H25: weird black spot screen
So I have this black squre thing in my screen and I'm not sure that it is. I thought it would have been a problem with the pixles in my screen, but when I turned my screen I spent around her, well I wouldn't say not slap maybe more as hit on the table a little but it then fell down in my screen. It's like a 3D black square on my screen and it does not stick. When I share screens on Skype people don't so much see iknow it not the screen I think but it inside. I don't really know how to describe more while. I can click in this field and my screen is tactile in the way I can click or touch this area. It still works. It also smooths when I touch so iknow in the screen.
Welcome to the Community Forum of HP.
It's a strange thing to the arrived!
I'm sure that there is no hotfix for forests stuck in the screen.
You will probably have to either dismantle the appliance yourself - lack of warranty and resources to have it repaired - OR you can send to HP or another House of repair good reputation and have the deleted bit. Because everything works correctly, the repair shouldn't cost a lot - maybe not at all if the area is under warranty.
I would ask to have the room returned; You can place it in a small jar next to the computer. The smile.
You can contact HP directly and ask a technician about it:
Contact telephone support HP - USA-
List of
HP technical support / Customer Service phone numbers - some English Speaking countries
Guarantee required - us. and Canada
USA - contact HP / / Self-Help-Email - Chat
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Click on accept as Solution when the answer provides a fix or a workaround!
Tags: Notebooks
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