Setup error - Dll Twain

Hello

I'm french and I speak very good English, but I hope to be clear for my problem.

I have install the Remotescan V.5.494 client on a server TSE 2003 (SP2) to test a specific software.
When I installed, a window appears with the message: "installation information - your TWAIN DLL (version 1,7,1,1) can be cause RemoteScan to not show in the menus of the application as a scanner. Please contact [email protected] and let us know if you have a problem. "
In spite of Remotescan appears on my software and I can edit different from Twain scanners.
I can use the scanners by remotescan customer. Everything is ok.

No problem when I install the Remotescan server on my computers (windows XP SP2). I use different scanners (Epson & HP) but I can't scan with my software. I have a TWAIN 32.dll error message.

On my 2003 Server TSE Remote Scan does not appear on the word. I have try it with a version 9. remotescan XX. The same problem. What can I do? Please
Thanks for your help in advance

I did a test 1 months ago about 2003 TSE server and with the same version of remotescan (V.5.494) and everything was allright.

Please install the latest version of RemoteScan server which would be 9.712 or for the company, it would be 10.612. When installing, be sure to check the box to update Microsoft Office 2003 applications.
If you need assistance please contact the support to the 406-721-0276.

Thank you.

Tags: Dell Tech

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