Setup Media center IQ804 "everything works fine up until the cannot recognize the IR cables.

Similar Questions

• Just upgraded to Vista Home Premium to XP. Got a Packard Bell with RF for the Media Center remote control, worked fine with XP, but is no longer compatible with Vista.

  after update to XP media center units Vista remote control

  Just upgraded to Vista Home Premium to XP.  Got a Packard Bell with RF for the Media Center remote control, worked fine with XP, but is no longer compatible with Vista.  I checked the usb driver for the usb XF-10 rf remote receiver and it is fine, uninstalled and reinstalled it.  Handset was working fine a few days ago.  I also went in 'Administrator', 'services' and then active HID, but it still does not work.  Media works well, but it would be nice to have the operation of the remote control!  Not particularly computer, simply suggestions please!  Thank you, Nick.

  Hi Nicolas,

  I suggest you to check the battery. Additionally, make sure that you have installed the right drivers for you Consumer IR Port.

  For more information, you can check the link below,

  http://www.PackardBell.com/index.html

• Media Center has stopped working a problem caused the blocking of the program works correctly. Windows will close the program and notify you if a solution is available.

  Computer: Vista Home Edition Premium, SP2

  My media center of windows worked fine two days ago, but since yesterday, it crashes when I try and run it with the statement "Media Center has stopped working a problem caused the program blocking works correctly." Windows will close the program and notify you if a solution is available. »

  I tried to go back to an older restore point, I tried to pick up the .db file, I've seen people say to delete, but I don't even have that.

  This is the error in the event log

  Log name: Application
  Source: Microsoft-Windows-search
  Date: 2011-08-09 16:49:45
  Event ID: 3084
  Task category: Gatherer
  Level: error
  Keywords: Classic
  User: n/a
  Computer: rb - CCP
  Description:
  Cannot load the Search.MediaCenterHandler.1 protocol handler. Error description: a server error has occurred. Verify that the server is available.  .

  The event XML:
  
   
     
      3084
      0
      2
      3
      0
      0 x 80000000000000
     
      380048
     
     
      Application
      RB - CCP
     
   
   
     
     
      Search.MediaCenterHandler.1
      A server error occurred. Verify that the server is available.
   
  

  Hello

  I suggest you follow the methods and check if it helps.

  Follow the steps below and check if it helps.

  (a) exit any running instance of Windows Media Center.

  (b) delete the mediaCenterDataStore.db file. By default, this file is located in the following location:

  %SystemDrive%\ProgramData\Microsoft\eHome\mediaCenterDataStore.DB

  To remove the file, follow these steps:

  i. Click Start and then click Run.

  II. in the Open box, type run and then click OK

  If you are prompted for an administrator password or for confirmation, type the password, or click on continue.

  III. in the Open box, type % systemdrive%\programdata\microsoft\ehome, and then click OK.

  IV. in the details, click pane right mediacenterdatastore.db and then click on remove.

  c. click Yes to confirm that you want to move the Mediacenterdatastore.db file to the trash.

  (c) start Windows Media Center.

  I hope this helps.

• Media Center has stopped working!

  Hi, I've seen a few questions rgarding "Media Center has stopped working" and tried the following with no luck: -.

  The last time I used the library was around June, since then no hardware or software changes not have been presented, except those that are applied via Windows unsuccessfully.  I tried to use the center of the media around mid-July and got the error "Media Center has stopped working".  Here are the things I've tried: -.

  Has sought a point of restoration but he isn't that far behind!

  Ran C:\Windows\system32>sfc/scannow
  Windows resource protection did not find any breach of integrity.

  I now see a few posts on this here and on the web, any ideas on how to fix this please?

  Thank you, Peter

  Runing Windows Vista Home Premium (32-Bit) service pack 2

  Hi all, this fixed my problem, shame it was not documented anywhere!

  Delete the file mediaCenterDataStore.db. By default, this file is located in the following location: %SYSTEMDRIVE%\ProgramData\Microsoft\eHome\mediaCenterDataStore.db

  To remove the file, follow these steps:

  a. Click Start and then click Run.

  (b) in the Open box, type run and then click OK
  If you are prompted for an administrator password or for confirmation, type the password, or click on continue.

  (c) in the Open box, type %systemdrive%\programdata\microsoft\ehome and then click OK.

  d. in the details, click pane right mediacenterdatastore.db and then click on remove.

  e. click Yes to confirm that you want to move the Mediacenterdatastore.db file to the trash.

• My Media Center has stopped working on Xbox; now that they find each other

  I've lived almost every link and FAQ and troubleshooting, thing that I can find and nothing has worked.

  I use my Xbox 360 as an extender for Windows Media Center for more than a year or so now.  I changed nothing and suddenly it no longer works.  I tried playing with the firewall, even turn it off at some point and usually still Media Center to connect to the Xbox.  I get as far as enter the 8-digit code in the Media Center and it won't find the Xbox.

  The ONLY thing that has changed on my computer in the last few days has been an update to Kaspersky the other night.  I left out of it just to try and still no luck.

  I did all the General stuff, any reboot, soft and hard resets to the router and the wireless router.  This is my Xbox connects to the internet without any problem, just not the Media Center.

  I have no idea what to do next.

  Thank you for any response.

  Hi Cactus19,

   
  Welcome to the Microsoft community. According to the description of the problem, I realized that you have a problem with connecting to Windows Media Center.
   
   
  I would suggest trying the following methods and check the status of the issue.
   
   
  Method 1:
  I suggest that you check the Media Center log in the event viewer and let us know what errors are appearing.

  Open event viewer.

  http://Windows.Microsoft.com/en-us/Windows7/open-Event-Viewer

  Method 2:

  While trying to use your Xbox 360 as a Media Center Extender console, you receive the error message: "Setup error".
  http://support.Microsoft.com/kb/932342

  Method 3:

  Restore the system to a system restore point where everything was fine.

  The system restore.

  http://Windows.Microsoft.com/en-us/Windows7/products/features/system-restore

  If the problem persists, I would say you send additional information to help you further, we will be happy to help you.

• WINDOWS 7 64-BIT MEDIA CENTER HAS STOPPED WORKING

  My windows Media Center has stopped working and cannot find a solution for this. Also lately my firefox acted weird sometimes having go to the Task Manager and ending the firefox 32 * process to reopen. After a while, I decided to upgrade to 4.0 but I disliked a lot and tried a restore. So now my Firefox exe. is missing and cannot be found. I scanned the registry and fixed everything that it emits found but nothing to do with firefox. I tried a repair to boot with the windows disc 7, but nothing works. If anyone can help me pleeeeaaassseee, I would be very happy.

  Hello

  ·         What happens when you try to open the media center?

  ·         What is the error (if any) that you found?

  ·         When is this last work fine?

  ·         Did you change to the computer?

  
  Try under methods:

  Method 1: Try the SFC scan on the computer.

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

  http://support.Microsoft.com/kb/929833

  Method 2:
  I suggest you to turn off then turn on windows Media Center on the extension of the functionality of the Windows media enable or disable features and check if this solves the problem. See the link below to display the window for deactivation and activation of windows media player-
  http://Windows.Microsoft.com/en-us/Windows7/turn-Windows-features-on-or-off

  For firefox. I suggest you to contact mozilla.

   

• Windows Media Center does not work when on a remote desktop session

  I have just Setup Remote Desktop on my local server and connected my laptop... whew that was a task in itself!

  Server - Windows 7 Ultimate w/Media Center installed

  Laptop - Windows 8 Pro w/Media Center installed

  I am able to run the Windows Media PLAYER on the remote desktop, and it seems to work fine after that I added the libraries to it.

  BUT

  When I run Windows Media CENTER I get a message that "Windows Media Center has stopped working... Windows is checking for a solution to the problem. "The message goes away and that's it.

  Anyone got any ideas on how I can get the WMC to operate on remote desktop?

  Not very well why this would be considered as a matter of "ITPro.

  It's probably debatable that MS really intended for MC to be used via RDP, I'm not sure they believed that the feature has been used very well at all judging by what they were doing in Windows 8

  However, there are two possibilities on the cause of this. An update of the RDP client can be the culprit, but it is not always a good idea to block any update.

  You can also the following reg key

  HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Terminal Server\WinStations\Rdp-Tcp

  added needs of the user group have included in its read access permissions. You can also use the run as Administrator option when you start Media Center.

• Whenever I click on recorded TV I get this message "Windows Media Center has stopped working. A problem caused the blocking of the program works correctly. Windows will close the program and notify you if a solution is available. »

  Title: original problems to access TV on Windows Media Center recordings

  My media center has suddenly stopped working for recorded tv.  Whenever I click on recorded TV, I get this message:

  "Windows Media Center has stopped working.  A problem caused the blocking of the program works correctly.  Windows will close the program and notify you if a solution is available. »

  All other features of the media center work correctly.

  Any help would be appreciated.

  Hi vater19,

  Remember to make changes?

  Method 1: Run the installed TV tuner Troubleshooter and check if it makes the difference

  Open the Setup TV tuner Troubleshooter

  http://Windows.Microsoft.com/en-us/Windows7/open-the-set-up-TV-tuner-Troubleshooter

  Method 2: Auditor of file system (CFS) scan to fix all of the corrupted system files. To do this, follow the steps mentioned in the link below:

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

  http://support.Microsoft.com/kb/929833

  Method 3:  You can see the steps presented by Umesh P, post dated Tuesday, September 7, 2010 16:49, in the link below that relates to a similar question
  http://social.answers.Microsoft.com/forums/en-us/w7pictures/thread/7b4afa49-cb84-4BF3-A306-bc0bbb5e9f70

  Thanks and greetings

  Ajay K

  Microsoft Answers Support Engineer
  ***************************************************************************
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Windows Vista "Media Center has stopped working" could not be opened.

  * Title *.
  Windows Media Center does not

  When I try to open Windows Media Center (Vista Ultimate), I get this message, "Media Center has stopped working".  I tried everything I know to solve this problem, but haven't found a solution.  Is it possible to reinstall Media Center without do a total reinstall to reformat?

  Hello

  Were you able to solve your problems with Media Center? Given that my suggested solution previously did not work, the solution of file system auditor Mark Ferguson suggested worked for you?

  Please let us know. Theresa
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Qosmio G20: After reinstallation of the BT stack everything works fine

  Hello

  I installed the BT stack and everything worked fine.
  However, after restarting my pc (G20) it wouldn't work.
  I had to reinstall (& restart) to make it work again
  Frédéric

  Thank you Frederic for this comment.
  I've seen your first ad here in the forum:
  http://forums.computers.Toshiba-Europe.com/forums/thread.jspa?threadID=24541

• I had a windows 2008 r2 domain 1 DC everything worked fine, I added a second windows of DC 2012 now Kerberos does not work for RDP

  I had a windows 2008 r2 domain 1 DC everything worked fine, I added a second windows of DC 2012 now Kerberos does not work for the RDP, Hyper V replication is nothing below a couple of samples of what I see I do not know where to begin finding the problem

  + System

  -Supplier

  [Name]  Microsoft-Windows-Security-Kerberos
  [Guid]  {98E6CFCB-EE0A-41E0-A57B-622D4E1B30B1}
  [EventSourceName]  Kerberos
   
  -EventID 3

  [Qualification] 32768
   
  Version 0
   
  Level 2
   
  Task 0
   
  Opcode 0
   
  Keywords 0 x 80000000000000
   
  -TimeCreated

  [SystemTime] 2016-01 - 03 T 01: 34:27.000000000Z
   
  2991 EventRecordID
   
  Correlation
   
  -Execution

  [ProcessID] 0
  [ThreadID] 0
   
  Channel system
   
  Computer DC02.xxxxxxonline.com
   
  Security

  -EventData

  LogonSession xxxxxxONLINE.COM\xxxxxx
  ClientTime
  1:34:27.0000 03/01/2016 Z ServerTime
  Error code 0 x 19
  ErrorMessage KDC_ERR_PREAUTH_REQUIRED
  ExtendedError
  ClientRealm
  CustomerName
  ServerRealm xxxxxxONLINE.COM
  ServerName krbtgt/xxxxxxONLINE.COM
  TargetName krbtgt / * address email is removed from the privacy *
  ErrorText
  E file
  Line d3f
  30773054A103020113A24D044B3049301FA003020112A1181B16524F434B45594F4E4C494E452E434F4D726F636B65793005A003020117301FA003020103A1181B16524F434B45594F4E4C494E452E434F4D726F636B65793009A103020102A20204003009A103020110A20204003009A10302010FA2020400

  --------------------------------------------------------------------------------

  Binary data:

  In the words

  0000: 54307730 010203A 1 044DA213 3049304B
  0008: 0203A01F 18A 11201 4F52161B 59454B 43
  0010: 494C4E4F 432E454E 6F724D4F 79656B 63
  0018: 03A 00530 30170102 0203A01F 18A 10301
  0020: 4F52161B 59454B 43 494C4E4F 432E454E
  0028: 6F724D4F 79656B 63 03 HAS 10930 A2020102
  0030: 30000402 0203 HAS 109 02A 21001 09300004
  0038: 010203 A 1 0402A20F 00

  In bytes

  0000: 30 77 30 54 A1 03 02 01 0w0T¡...
  0008: 13 4 04 4 B 30 49 30 A2. ¢ M.K0I0
  0010: A0 03 02 01 12 A1 18 1F. ....¡.
  0018: 1 16 52 4F 43 4 B 45 59 B... XXXXXX
  0020: 4F 4 49 4F 4E 45 2ND 43 ONLINE. C
  0028: 4 72 6F 63 6 b 65 79 OMxxxxxx 4F
  0030:30 05 A0 03 02 01 17 30 0. .... 0
  0038: A0 03 02 01 03 A1 18 1F. ....¡.
  0040: 1 16 52 4F 43 4 B 45 59 B... XXXXXX
  0048: 4F 4 49 4F 4E 45 2ND 43 ONLINE. C
  0050: 4 72 6F 63 6 b 65 79 OMxxxxxx 4F
  0058:30 09 03 02 01 02 A2 A1 0... ¡¢
  0060: 02 04 09 03 02 A1 00 30... 0.¡..
  0068:01 A2 02 04 00 30 09 10... ¢... 0.
  0070: A1 03 02 01 0F A2 02 04... ¢...
  0078: 00                        .

  + System

  -Supplier

  [Name]  Microsoft-Windows-Security-Kerberos
  [Guid]  {98E6CFCB-EE0A-41E0-A57B-622D4E1B30B1}
  [EventSourceName]  Kerberos
   
  -EventID 3

  [Qualification] 32768
   
  Version 0
   
  Level 2
   
  Task 0
   
  Opcode 0
   
  Keywords 0 x 80000000000000
   
  -TimeCreated

  [SystemTime] 2016-01 - 02 T 16: 52:38.000000000Z
   
  2943 EventRecordID
   
  Correlation
   
  -Execution

  [ProcessID] 0
  [ThreadID] 0
   
  Channel system
   
  Computer DC02.xxxxxxonline.com
   
  Security

  -EventData

  LogonSession xxxxxxONLINE.COM\xxxxxx
  ClientTime
  16:52:38.0000 02/01/2016 Z ServerTime

  
  Error code 0 x 19
  ErrorMessage KDC_ERR_PREAUTH_REQUIRED
  ExtendedError
  ClientRealm
  CustomerName
  ServerRealm xxxxxxONLINE.COM
  ServerName krbtgt/xxxxxxONLINE.COM
  TargetName krbtgt / * address email is removed from the privacy *
  ErrorText
  E file
  Line d3f
  30773054A103020113A24D044B3049301FA003020112A1181B16524F434B45594F4E4C494E452E434F4D726F636B65793005A003020117301FA003020103A1181B16524F434B45594F4E4C494E452E434F4D726F636B65793009A103020102A20204003009A103020110A20204003009A10302010FA2020400

  --------------------------------------------------------------------------------

  Binary data:

  In the words

  0000: 54307730 010203A 1 044DA213 3049304B
  0008: 0203A01F 18A 11201 4F52161B 59454B 43
  0010: 494C4E4F 432E454E 6F724D4F 79656B 63
  0018: 03A 00530 30170102 0203A01F 18A 10301
  0020: 4F52161B 59454B 43 494C4E4F 432E454E
  0028: 6F724D4F 79656B 63 03 HAS 10930 A2020102
  0030: 30000402 0203 HAS 109 02A 21001 09300004
  0038: 010203 A 1 0402A20F 00

  In bytes

  0000: 30 77 30 54 A1 03 02 01 0w0T¡...
  0008: 13 4 04 4 B 30 49 30 A2. ¢ M.K0I0
  0010: A0 03 02 01 12 A1 18 1F. ....¡.
  0018: 1 16 52 4F 43 4 B 45 59 B... XXXXXX
  0020: 4F 4 49 4F 4E 45 2ND 43 ONLINE. C
  0028: 4 72 6F 63 6 b 65 79 OMxxxxxx 4F
  0030:30 05 A0 03 02 01 17 30 0. .... 0
  0038: A0 03 02 01 03 A1 18 1F. ....¡.
  0040: 1 16 52 4F 43 4 B 45 59 B... XXXXXX
  0048: 4F 4 49 4F 4E 45 2ND 43 ONLINE. C
  0050: 4 72 6F 63 6 b 65 79 OMxxxxxx 4F
  0058:30 09 03 02 01 02 A2 A1 0... ¡¢
  0060: 02 04 09 03 02 A1 00 30... 0.¡..
  0068:01 A2 02 04 00 30 09 10... ¢... 0.
  0070: A1 03 02 01 0F A2 02 04... ¢...
  0078: 00                        .

  This issue is beyond the scope of this site which is for the consumer to related issues.

  To ensure that you get a proper answer, ask either on the Technet site, if it is a type of Pro problem, or MSDN if it's related to the developer

  http://social.technet.Microsoft.com/forums/en-us/homes/en-us/home

  http://social.msdn.Microsoft.com/Forum

• Error: "Windows Media Center has stopped working. Windows is checking for a solution. "when tried to open it after installing the KB983590 update

  Original title: WMC no longer works after update of August 10

  Windows Media Center has stopped working after installation of my Windows 7 Professional pc all 11 updates gave me on August 11, 2010. I used system restore to the day before the updates, and install them individually. The first 9 no trouble with WMC. But the IE8 KB982664 for Windows 7 compatibility view list caused my action center to report that I needed to check the undeclared solutions to problems. WMC would still start. But after installing KB983590 .NET framework 3.5.1 for Windows 7 x 86, WMC has stopped working.

  After you uninstall update 2 above WMC would still not start.

  After using the system again restore forward updates, I installed the other 9 updated with, so far, no problem with WMC.

  New installation of Windows 7 Pro.

  V.1.0.1963.0 MSE completely up to date. [have not installed the latest beta version due to this problem]

  Former pilot Mig15. Now using Windows 7 Professional and Project Professional 2010 Beta.

  Hi Davy-D,

  Step 1: Perform the upgrade on the spot
  a. close all applications, insert the DVD into the DVD drive of the computer.
  b. in the settings window, click install now.
  c. click go online to get the latest updates for installation (recommended).
  d. type the CD key if you are prompted to do so.
  e. click Yes to accept the Microsoft software license agreement.
  f. on the type of installation do you want? screen, click upgrade.
  g. when the installation is complete, restart your computer and check the difference.

  See Method 2 of this article: http://support.microsoft.com/kb/958044/en-us

  Very Important: Run a repair installation will not damage files and applications that are currently installed on your computer. However we recommend that you back up data, performing the steps incorrectly can delete data.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• Click recorded TV, it says that "Windows Media Center has stopped working, seeking resolutions... »

  I'm having a problem with Windows Media Center. It starts no problem, but when I click on recorded TV, it says that "Windows Media Center has stopped working, seeking resolutions... "If I click on TV guide there is no problem. I tried a restore, but for some reason any restore function has been disabled.

  (copy - paste from another thread - user has same question):

  
  You has not, coincidentally, happens to record last Friday (I think it is?) episode of human target (what happened to be replaced by a House reruns), did you?
  Reason I ask: it has been a little traffic on to thegreenbutton on the subject these days - and everyone who reported also arrived to try to save human target.  Somehow, the file finished with metadata is corrupted, what makes MC crash when you enter recorded TV (at best, it crashes when you select the program from the list.)
  FIX: Open Explorer and go to C:\users\Public\Recorded TV.  Find and remove "human Target__"(exemple: «La Target_WDIVDT_2010_10_01».) ".
  Start Media Center, and then try again.  Fixed?

  HTH,
  Chris

  MS - MVP (Media Center) [If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.]

• Error message "Windows Media Center has stopped working" what Xbox Live is connected.

  Original title: TRY XBOX LIVE WITH WINDOWS MEDIA CENTER UI

  I have some setting wrong my XBOX Live interface with my computer. I get the message "windows media center has stopped working", immediately after the seizure of the 8-digit code provided by X - box in Windows Media Center. I dropped my firewall, I also allow all programs and open all ports to come through my firewall. What else can I try to remedy? Thanks, Cliff.

  Hey, Cliff,

  1. what operating system is installed on your computer?

  2. Windows Media Center works great if you do not connect Xbox Live?

  Follow the step in the article below and check if it helps.

  While trying to use your Xbox 360 as a Media Center Extender console, you receive the error message: "Media Center has stopped working".

  http://support.Microsoft.com/kb/932343/en-US (Applicable to Windows Vista)

  Aziz Nadeem - Microsoft Support

  [If this post was helpful, please click the button "Vote as helpful" (green triangle). If it can help solve your problem, click on the button 'Propose as answer' or 'mark as answer '. [By proposing / marking a post as answer or useful you help others find the answer more quickly.]

• MS Updates caused problems "Media Center has stopped working"

  After the MS Updates this week, we have a problem with our Media Center. We have a HP Touchsmart IQ526 running Vista Home Prem when are connected to the Internet and our local cable system. Everytyhing worked almost without problems because we have installed in January. After that MS Updates this week required a reboot, Media Center stops whenever we change the channel - errors "Media Center has stopped working".  Sometimes when changing positions both with the remote control and with the mouse. Is there anything other than a reinstallation of Vista?  Can you help us?

  Hello Cwray

  Please write to the Microsoft Forums.

  This error message can occur if there is some system files corrupted on your computer. I suggest that scan you a file system [SFC] checker on the computer that would be a search for system files corrupted on the computer and replace them.

  (A) the SFC scan enforcement procedure:
  1. click on the Start button
  2. on the Start Menu, click all programs followed by accessories
  3. in the menu accessories, right-click on command line option
  4. in the drop-down menu that appears, click the "Run as Administrator" option
  5 If you have the enabled User Account Control (UAC) you will be asked to consent to the opening of the command line. You simply press the button continue if you are the administrator or insert password etc.
  6. in the command prompt window, type: sfc/scannow then press enter
  7. a message is displayed to indicate that "the analysis of the system will start.
  8. be patient because the analysis may take some time
  9. If all the files need replace SFC will replace them. You may be asked to insert your Vista DVD for this process to continue
  10. If all goes although you should, after the analysis, see the following message "Windows resource protection not found any breach of integrity.
  11 after the scan finished, close the command prompt window reboot the computer and check.
  The analysis may take some time, so be patient. Windows allows to fix corrupt or missing files it finds. If the information of the installation CD is required to fix the problem, you may be asked to insert your Windows Vista.
  For more information please visit the link below.

  How to repair the operating system and how to restore the configuration of the operating system to an earlier point in time in Windows Vista
  http://support.Microsoft.com/kb/936212

  Check whether the problem is resolved.

  B. I also suggest you to rebuild the Media Center data store.
  To do this, follow these steps:
  1. Click Start, type run in the start search box, then click on run in the list programs.
  If you are prompted for an administrator password or for confirmation, type the password, or click on continue.
  2. in the Open box, type % systemdrive%\programdata\microsoft\ehome, and then click OK.
  3. in the details pane, right-click right mediacenterdatastore.db and then click Rename.
  4 rename the file in mediacenterdatastore.old
  5. run the file, %systemdrive%\Windows\eHome/mcUpdate.exe
  6. launch windows media center.

  Click on the link below to get more information on media center.
  http://thegreenbutton.com/forums/default.aspx

  C. I also suggest you to check the boot and if you are able to access the Windows media center.
  To help resolve the error and other messages, you can start Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts. Boot stops interference with other third-party software on the computer.
  Steps to perform the clean boot:
  1. click on start, type msconfig in the search box and press ENTER to start the System Configuration utility. If you are prompted for an administrator password or a confirmation, type the password, or click on continue.
  2. in the general tab, click Selective startup.
  3. under Selective startup, clear the check box load startup items.
  4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.
  5. click on OK.
  6. When you are prompted, click on restart.
  7. after the computer starts, check if the problem is resolved.

  If the problem is solved, check what is the cause of the problem, referring to the link given below:
  http://support.Microsoft.com/kb/929135

  Reset the computer to start as usual

  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
  Click Start, type msconfig.exe in the start search box and press ENTER.
  If you are prompted for an administrator password or for confirmation, type your password, or click on continue. On the general tab, click the Normal startup option, and then click OK.

  When you are prompted to restart the computer, click on restart.

  It may be useful
  Thanks and greetings
  Support Microsoft-dieng
  Visit our Microsoft answers feedback Forum and let us know what you think
  http://social.answers.Microsoft.com/forums/en-us/answersfeedback/threads/